iCam Pro Help

You are receiving the "No LAN Sources Found" error message

There are two potential causes for the No LAN Sources Found error:

• The login and password on iCam Pro and the iCamSource Pro do not match. (Please note that they are both case sensitive.)
• The device running iCam Pro is not connected to the same local WiFi network as the computer running the iCamSource Pro.

When you click the Start button on the iCamSource Pro, you should see your webcam's preview video in the iCamSource Pro Preferences window. If not, then there is an issue with your iCamSource Pro setup (see iCamSource Pro Troubleshooting below).

If you are able to connect when you are at home but you receive the No LAN Sources Found message when you are away, you will need to purchase the iCam Pro Service to connect from outside of your local WiFi network.

You are receiving the "No Sources Found" error message

There are two potential causes for the No Sources Found error:

• The login and password on iCam Pro and the iCamSource Pro do not match. (Please note that they are both case sensitive.)
• The iCamSource Pro on your computer is unable to communicate with the iCam Pro Broker Server.

When you click the Start button on the iCamSource Pro, you should see your webcam's preview video in the iCamSource Preferences window. If not, then there is an issue with your iCamSource Pro setup (see iCamSource Pro Troubleshooting below).

After clicking the Start button you should also see the words "Connecting ..." or "Connected to Server" in the title of the iCamSource Pro Preferences window. If you see "Connecting ..." then the iCamSource Pro is unable to communicate with the iCam Pro Broker Server, and is either being blocked by firewall or security software on your computer or your network. If you see "Connected to Server" then the iCamSource Pro is able to communicate with the iCam Pro Broker Server, and most likely the iCam Pro Login and Password combination entered into iCam Pro does not match the one entered into the iCamSource Pro.

If you are able to connect when you are at home but you receive the No Sources Found message when you are away, make sure that your computer isn't configured to go into Sleep or Hibernate mode after a period of inactivity. If your computer is asleep, the iCamSource Pro will not be actively running, and you will not be able to connect.

Unable to connect when iCam Pro is connected to the same local WiFi network as the iCamSource Pro

If you are seeing the "Broker Connection Error" in iCam Pro and your iCamSource Pro has the words "Connecting ..." in the title bar after clicking the Start button then your local network is most likely blocking outgoing UDP communication to the Internet.

If you are seeing the "Source Connection Error" in iCam Pro then there is either some firewall or security software running on your computer that is blocking the incoming connection from iCam Pro to the iCamSource Pro or you have multiple routers on your network that are each creating their own separate sub-networks that are unable to communicate with one another. If you have multiple routers on your network make sure that your iOS (iPhone, iPod touch, or iPad) device running iCam Pro and the computer running the iCamSource Pro are connected to the same one.

If you are seeing the "Source Connection Error" in iCam Pro, one solution may be to enable Proxy Support in iCam's Proxy Options screen.

Unable to connect when iCam Pro is NOT connected to the same local WiFi network as the iCamSource Pro

If you are seeing the "Source Connection Error" or "Broker Connection Error" when your iOS (iPhone, iPod touch, or iPad) device is connecting via EDGE/3G/4G/LTE or a different WiFi network than the computer running the iCamSource Pro then the issue is most likely that both the iCam Pro and iCamSource Pro networks are using a complex form of port translation, resulting in one of the few cases where iCam Pro does not "just work" out of the box.

If you are seeing the "Source Connection Error" or "Broker Connection Error" in iCam Pro, one solution may be to enable Proxy Support in iCam Pro's Proxy Options screen.

An alternative solution to Proxy Support is to configure the iCamSource Pro network's router so that it will be able to accept the iCam Pro connections.

If your router supports UPnP or NAT-PMP (and the option is enabled) you can try checking the Auto-Config Router checkbox in the iCamSource Pro to automatically configure your router. When you click the Start button, a status message should appear next to the Auto-Config Router checkbox. If the status message contains:

• Success then your router has been configured correctly and you should be able to connect from outside of your local WiFi network. If you are not able to connect and you are now also unable to connect via local WiFi when the Auto-Config Router checkbox is checked then there is most likely firewall or security software running on your computer that is blocking the incoming connections to the iCamSource Pro.
• Error then either your router does not have UPnP or NAT-PMP enabled or the iCamSource Pro was unable to configure it. The next step is to configure your router manually, as explained in this Support Forum Post.
• Dual NAT then you have multiple routers on your network that are each creating their own separate, nested sub-networks. This can make connecting from outside of your local network virtually impossible. The solution is to put the router(s) not connected directly to the modem into "bridge" mode so that they are extending the main router's network instead of creating their own. (It is important to note that some cable and DSL modems do also act as routers. Connecting an additional router to a combination modem/router device can also result in a Dual NAT situation.)

• NAT-PMP May Not Be Enabled then NAT-PMP is likely not enabled in your Apple AirPort Express, AirPort Extreme, or Time Capsule. To enable NAT-PMP in your router, open the AirPort Utility application, select your router, click Edit, select the Network tab, click the Network Options button, and check the Enable NAT Port Mapping Protocol checkbox.

  

• UPnP May Not Be Enabled then UPnP is either not enabled or is not properly implemented by your router. Please refer to your router's user manual for instructions on how to enable UPnP. If you do not have your router's user manual available you can likely find the appropriate information on your router's manufacturer website.

If your router does NOT support UPnP or NAT-PMP (or the above Auto-Config Router checkbox solution did not work) then the next step is to un-check the Auto-Config Router checkbox and proceed to forward UDP ports 13000-13100 in your router to the computer running the iCamSource Pro. The step-by-step port forwarding instructions can be found in this Support Forum Post.

Unable to find the iCamSource Pro Preferences window or access or quit the application once it is running

The iCamSource Pro runs with an icon in the menu bar (macOS) or system tray (Windows) near the clock. If you click on the iCamSource Pro icon, you should be able to then show the iCamSource Pro Preferences window as well as quit the application.

Video preview is not appearing in the iCamSource Pro Preferences window when clicking the Start button

If you are using a USB / FireWire / Built-In webcam:

• Make sure you have all of the latest operating system updates and webcam drivers (if applicable) installed.
• Make sure that you are plugging the webcam directly into the computer and not into a USB hub or extension cable.
• Make sure that no other application is already using the webcam.
• Try rebooting your computer as well as unplugging and re-plugging in your webcam.
• Try using different USB ports on your computer, as well as unplugging any other non-essential USB devices.
• If you are trying to connect to more than one USB / FireWire / Built-In webcam at a time your computer's USB bus may not be able to power the cameras simultaneously. Try running other webcam applications to see if your computer can handle multiple webcams being activated at the same time.

If you are using an Ethernet / Wi-Fi camera:

• Make sure that you are using the full MJPEG or JPEG URL from the Getting Started section, and not just the camera's IP address. Make sure that the URL includes the "http://" at the beginning.