Icamsource keeps crashing on multiple Macs

[chrisp1211]

Since Mavericks install, using iPad/iphone for 2 plus minutes to connect to iMac/Macbook icamsource crashes.
All updates done including clean mavericks install to rectify problem. No luck. Source literally crashes and disappears from the top bar.
Any info would be appreciated.

[Stefan]

Does the iCamSource crash as soon as you launch it, after you click "Start" or after it has been running for a while?

[chrisp1211]

Icamsource will stay running as long as you don't access it via a iOS device. Also connecting via web interface will cause icamsource to crash.

So running for a while is the answer 

C.

[SKJM Support]

If iCamSource is crashing, there should be crash logs.

The crash logs would be in: /Users/<Your Username>/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log   or in: /Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log

Since you are running Lion+: it hides the ~/Library directory for some reason. You can get to that directory by running Finder and then holding the Option key while clicking on the "Go" menu at the top of the screen. If you’re holding down the Option key, "Library" will be one of the choices available. You should choose /Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log. The crash logs should be there.

If you find crash logs, please send the most recent one to support@skjm.com. Also, please reference this forum post and your user name in your email.

[chrisp1211]

Sent

[Sandbag2@att.net]

I get the same behavior but to me it's just quiting for no reason. I get no crash logs. If I'm away from home I have to use LogMeIn to restart iCam Source on the Mac.

[SKJM Support]

What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?

I would suggest closing the iCamSource application and then deleting your com.skjm.icamsource.plist file in your Library/Preferences folder in your home folder. Then, when you re-start the iCamSource, you will be starting with a fresh set of preferences, and hopefully things will act as expected.

If you are running Lion+ it hides the ~/Library directory for some reason. You can get to that directory by running Finder and then holding the Option key while clicking on the "Go" menu at the top of the screen. If you’re holding down the Option key, "Library" will be one of the choices available. You should choose Library, then open the Preferences folder. The plist file will be in there.

[UncleGeorge]

Me too.  Crash dumps sent in to support site.  Multiple times, one iMac 27" Lion 10.7.5.  "Caught" it today.  Opened connection, attempted to check camera #1, endless connect, next attempt, "Unavailable".

[artwindows]

So glad I found others having the same problem. I think it's since the last update, which happened to be around the time I put Mavericks on my iMac, I can't use it anymore. iPhone always says " no sources available" or something like that. When I check my iMac when I get home, it had quit. This happens every time. Unable to view it from anywhere except maybe the iMac itself. I'll check that and try to see when it crashes.  I reopen iCam source but later when I leave. The house and check it, it's always off again.

[Stefan]

UncleGeorge, we have not received any crash log reports via e-mail within the past few days. Did you send them to support@skjm.com?

Have you both (UncleGeorge and artwindows) tried resetting your iCamSource settings by closing the iCamSource, deleting the com.skjm.icamsource.plist file as directed above, restarting your computer, and re-lauching the iCamSource?

Starting with OS X 10.9 Mavericks, you have to restart your computer after deleting the plist file to truly reset the settings.

If the iCamSource is still crashing and resetting its settings, please send any crash logs to support@skjm.com, and reference this forum post in your e-mail.

[artwindows]

I haven't done either of these. I'll try that today and get back to you!  Thanks.

[geezfools]

no problems on my late iMac with mavericks, thankfully....

[turbs]

I'm having the same issue. I deleted the plist files and restarted the mac. It worked fine for a little while and then quit. Same thing again this morning.

[artwindows]

I deleted the list and restarted but also had to unplug the cameras and restart them it seems, and then all worked!
1 Foscam 1 linksys and 2 macs.

[Stefan]

turbs if the iCamSource is still crashing, please send any crash logs to support@skjm.com, and reference this forum post in your e-mail.