iCamSource Crashes

[RakaMaru]

Sent the crash logs, bur was another email. Thanks for the quick reply!

[SKJM Support]

Thanks, will find and send crash logs.

Does it crash when your computer loses WiFi, and is it consistent?

[RakaMaru]

Thanks, will find and send crash logs.

Does it crash when your computer loses WiFi, and is it consistent?

So far, has been crashing consistently when wifi cams lose connection, even when local laptop cam is on.

[Merlin]

For Windows Vista, where is the iCamSource crash log?


Merlin

[Stefan]

So far, has been crashing consistently when wifi cams lose connection, even when local laptop cam is on.

Does the Mac also lose its WiFi connection? Or just the cameras?

[RakaMaru]

So far, has been crashing consistently when wifi cams lose connection, even when local laptop cam is on.

Does the Mac also lose its WiFi connection? Or just the cameras?

I'm thinking the Mac also when my wireless goes down.

[SKJM Support]

For Windows Vista, where is the iCamSource crash log?


Merlin

Generally Windows crash logs aren't as useful as Mac crash logs. Does iCamSource crash immediately when you launch it, or when you hit the Start button, or some other time?

If possible, please send me a screenshot of the iCamSource window to support@skjm.com so we can verify the settings. Please reference this post and your username.

[Stefan]

I'm thinking the Mac also when my wireless goes down.

We are going to try and replicate the loss of WiFi to the computer and cameras to see if we can replicate the crash. In the meantime is there any reason that you know of that your WiFi network is so unstable?

[RakaMaru]

I'm thinking the Mac also when my wireless goes down.

We are going to try and replicate the loss of WiFi to the computer and cameras to see if we can replicate the crash. In the meantime is there any reason that you know of that your WiFi network is so unstable?

We're on timewarner in Hawaii, and sometimes they have periodic problems. Get about 5-9 mb/sec.  The router is a few years old. I regularly run antivirus and such on my systems. I guess we can do a sweep on my niece's computer to see if she has any spyware.

[mbaverso]

I've just downloaded and installed the latest version of icam and icamsource  which seems to crash daily with the following log entry: 

com.apple.launchd.peruser.501: ([0x0-0x89c89c].com.skjm.icamsource[13556]) Exited abnormally: Broken pipe: 13

I am using the built-in camera on my macbook. I can access the camera from my iPad and iPhone both on my internal wi-fi network and externally as well. My mac ip is static and my external ip does not change either.

Any guidance would be appreciated.

[OUAnthony]

Broken pipe...sounds like you need a plumber.

The log entry sounds like it might be referring to a connection problem. Do you have auto-router configuration enabled in icamsource? And uPNP enabled on your router?

[mbaverso]

No in both cases....I manually configured port forwarding and everything works fine both locally and remotely until the icamsource program crashes.

[SKJM Support]

If iCamSource is crashing, there should be crash logs.

The crash logs would be in:

/Users/<Your Username>/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log

or in:

/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log

If you are running Mac OS 10.6.3: they moved the crash logs to /Library/Logs/DiagnosticReports or /Users/<YourUsername>/Library/Logs/DiagnosticReports

If you are running Lion: it hides the ~/Library directory for some reason. You can get to that directory by running Finder and then holding the Option key while clicking on the "Go" menu at the top of the screen. If you're holding down the Option key, "Library" will be one of the choices available. You should choose /Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log. The crash logs should be there.

If you find crash logs, please send the most recent one to support@skjm.com and reference this post and your username.

[mbaverso]

I searched the logs using the console app and no crash logs or entries other than what I've sent....confusing

[SKJM Support]

If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and send your external IP address to support@skjm.com so we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem. Also, please reference this forum post and your user name in your email.