iCam Support

Download

---

Frequently Asked Questions

Q :	What are iCam and the iCamSource?
A :	iCam is an application for the iPhone and iPod touch that allows you to view live streaming video and audio from up to four computer webcams at the same time. The iCamSource is the free computer application that streams your webcam video and audio to iCam.
Q :	What do I need to do to setup and use iCam and the iCamSource?
A :	Download iCam to your iPhone or iPod touch and the iCamSource to your computer. Start the iCamSource, and choose your USB / FireWire / Built-In webcam from the Video and Audio drop-down lists. If you are connecting to an Ethernet / Wi-Fi camera, simply enter the camera's MJPEG/JPEG URL along with the camera's login and password. Enter an iCam Login and Password of your choosing (no need to register or create an account), and click the Start button. The iCamSource is now setup and running. Start iCam on your iPhone or iPod touch, and enter the same iCam Login and Password from Step 3. Tap Done. iCam is now setup and running, and should connect to the iCamSource running on your computer. Tap a video thumbnail to Zoom In, and Double-Tap to Zoom Out. Repeat Steps 2 & 3 for any additional computers and Steps 4 & 5 for any additional iPhones or iPod touches, being sure to use the same Login and Password for all of them.
Q :	Do I have to configure my firewall or router or know what my IP address is to use iCam?
A :	Nope. :) iCam and iCamSource use the same firewall- and router-piercing technologies and algorithms developed for fileai.com to perform zero-config peer-to-peer connections. In most situations, things should "just work" unless your network is particularly complex or restricted. If you do have problems getting things to work, please be sure to either Contact Support or visit the Discussion Forum.
Q :	Does this work if iCam is connected via EDGE or 3G or a different WiFi network than the iCamSource?
A :	Yes.
Q :	What types of cameras does the iCamSource support?
A :	The iCamSource currently supports any Built-In, FireWire or USB webcam supported by Windows XP/Vista or OS X 10.4 (Tiger) and later. It also supports FireWire-connected DV cameras on OS X 10.5 (Leopard) and later. Video-only support is also available for most MJPEG/JPEG-compatible WiFi and Ethernet network IP webcams. MPEG-4 and h.264 devices are not supported.
Q :	How do I connect to multiple webcams on the same computer?
A :	Many users have had success connecting to multiple webcams on the same computer by running multiple instances of the iCamSource. On Mac OS X simply make additional copies of the iCamSource.app and run each one, associating it with a different webcam input. On Windows simply launch another instance by double-clicking the iCamSource application shortcut a second time. If you use the same iCam Login and Password you should be able to connect to all of them at once from iCam.
Q :	Can I save screenshots in iCam?
A :	Yes, you can save screenshots by pressing the iPhone's Home and Sleep/wake buttons at the same time. The images will be stored in your iPhone's Photos Camera Roll.
Q :	Is iCam "peer-to-peer" or are the audio & video sent through your servers?
A :	Yes, iCam is a "peer-to-peer" application. The iCamSource sends its audio & video directly to iCam, and nothing is ever sent through our servers.
Q :	Can anyone else connect to my iCamSource and view my webcam?
A :	No. The only way that someone can connect to your iCamSource is if they know your iCam Login and Password, just like every other account you have on the Internet. In addition, your iCam Login and Password are never sent to our servers, so your video feeds are able to be kept completely private.
Q :	What are the Auto-Lock Override and Auto-Zoom options?
A :	The Auto-Lock Override simply prevents your device from automatically dimming its screen and going to "sleep" after a short period of inactivity whenever iCam is running. The Auto-Zoom option (new in version 1.0.3) causes iCam to automatically zoom in when you are connecting to only one iCamSource.
Q :	Why can't I hear any audio?
A :	Audio is only transmitted when you are zoomed in on a camera. Make sure that your microphone volume is turned up on your computer and your iPhone and that your iPhone isn't in silent mode.
Q :	How do I delete an entire Motion Event?
A :	Swiping across an event in the Motion Events list causes a red Delete button to appear that will allow you to delete the entire Motion Event, as seen in this video demonstration.
Q :	I've forgotten my iCam Login and Password. How can I recover them?
A :	Since your iCam Login and Password are never sent to our server, we are unfortunately unable to recover them. The good news is that you can simply enter a new iCam Login and Password combination into both iCam and the iCamSource and you should again be able to connect.
Q :	What webcams or wireless cameras should I buy to use with iCam?
A :	We discuss the various webcams and network IP cameras that we own and use with iCam in this Support Forum Post.

---

Still Have Questions?

» Discussion Forum

» Contact Support