|iPhone, iPod touch, or iPad|
|Getting Started | Motion Detection | Proxy Support | Troubleshooting|
|Q :||What are iCam and the iCamSource?|
|A :||iCam is the mobile application for iOS (iPhone, iPod touch, and iPad) and Android devices that allows you to remotely monitor live video and audio feeds from up to 12 (iPhone / iPod touch / Android) or 16 (iPad) computer webcams at the same time. The iCamSource is the free computer application that streams your webcam video and audio to iCam.|
iCamSource Mobile is the iOS app that allows you to stream live audio and video from your iOS device's microphone and camera to another mobile device running iCam.
See the Getting Started section for more details.
|Q :||What do I need to do to setup and use iCam and the iCamSource?|
Repeat Steps 2 & 3 for any additional computers and Steps 4 & 5 for any additional iOS or Android devices, being sure to use the same Login and Password for all of them. See the Getting Started section for more details.
|Q :||Do I have to configure my firewall or router or know what my IP address is to use iCam?|
|A :||Nope. :)|
iCam and iCamSource use the same firewall- and router-piercing technologies and algorithms developed for fileai.com to perform zero-config peer-to-peer connections. In most situations, things should "just work" unless your network is particularly complex or restricted.
If you do have problems getting things to work, please see the Troubleshooting section for more information.
|Q :||Does this work if iCam is connected via EDGE/3G/4G/LTE or a different WiFi network than the iCamSource?|
|Q :||What types of cameras does the iCamSource support?|
|A :||The iCamSource currently supports any Built-In, FireWire or USB webcam supported by Windows XP/Vista or OS X 10.4 (Tiger) and later. It also supports FireWire-connected DV cameras on OS X 10.5 (Leopard) and later. Video-only support is also available for most MJPEG/JPEG-compatible WiFi and Ethernet network IP webcams. MPEG-4 and h.264 devices are not supported.|
|Q :||Can I save screenshots in iCam?|
|A :||Yes, you can save screenshots by pressing the iOS (iPhone, iPod touch, or iPad) device's Home and Sleep/wake buttons at the same time. The images will be stored in your iOS device's Photos Camera Roll.|
|Q :||Is iCam "peer-to-peer" or are the audio & video sent through your servers?|
|A :||Yes, iCam is a "peer-to-peer" application. The iCamSource sends its audio & video directly to iCam, and nothing is ever sent through our servers.|
|Q :||Can anyone else connect to my iCamSource and view my webcam?|
|A :||The only way that someone can connect to your iCamSource is if they know your iCam Login and Password, just like every other account you have on the Internet. In addition, your iCam Login and Password are never sent to our servers, so your video feeds are able to be kept completely private.|
|Q :||What are the Auto-Lock Override and Auto-Zoom options?|
|A :||The Auto-Lock Override simply prevents your device from automatically dimming its screen and going to "sleep" after a short period of inactivity whenever iCam is running. The Auto-Zoom option (new in version 1.0.3) causes iCam to automatically zoom in when you are connecting to only one iCamSource. See the Getting Started section for more details.|
|Q :||Why can't I hear any audio?|
|A :||Audio is only transmitted when you are zoomed in on a camera. Make sure that your microphone volume is turned up on your computer and your iPhone and that your iPhone isn't in silent mode.|
|Q :||How do I delete an entire Motion Event?|
|A :||Swiping across an event in the Motion Events list causes a red Delete button to appear that will allow you to delete the entire Motion Event, as seen in this video demonstration.|
|Q :||I've forgotten my iCam Login and Password. How can I recover them?|
|A :||Since your iCam Login and Password are never sent to our server, we are unfortunately unable to recover them. The good news is that you can simply enter a new iCam Login and Password combination into both iCam and the iCamSource and you should again be able to connect.|
|Q :||What webcams or wireless cameras should I buy to use with iCam?|
|A :||We discuss the various webcams and network IP cameras that we own and use with iCam in this Support Forum Post.|
|Q :||I previously purchased iCam for my iPhone but have now switched to Android. (Or vice versa.) Is there a way to transfer the purchase, or do I have to buy iCam again?|
|A :||Unfortunately iCam is not transferable between the Apple App Store and the Android Market. Apple and Google do not support the transferring of purchases between the two platforms, so if you previously purchased the iPhone version you will need to purchase the Android version separately. (Or vice versa.)|