iCamSource Pro dies when Screen Lock occurs on Mac

[JayJay]

I have fought and fought attempting to work out a solution myself but, I am at the point of giving up.  The issue is that I have iCamSource Pro installed on my Mac.  I have the typical settings on the Mac so that the screen saver comes on at 5 min, display goes to sleep at 15 min, System goes to sleep never.  I have the security set so that it requires a password 5 min after the screen saver starts.

What I have noticed is that after the point that the screen lock is enabled (5 min after the screen saver starts), I am not able to view the cameras from my iCam Pro App on my iOS devices.  It will keep giving me the "Source Connection Error" message.  Once I log back into the system from the screen lock, when I attempt to open the preferences on the iCamSource Pro, it crashes.  After I launch the program again, everything works until the cycle continues.

This behavior also exist when someone else is logged in besides the user that is hosting the iCamSource Pro.  I know this is not a limitation of the Mac because I have developed software that runs on a user account when another user is logged in on theirs.  Is there any foreseeable changes that are going to be made that support this better?

Just as a note, I am not willing to turn off screen lock, as I would assume no one would be.  Although, I have other machines I could put this on, I am not really interested in doing that just to avoid this issue.  I would prefer for the connection to be at the main computer that gets used most often.  I really don't like researching new products when I already have this and have invested a little money in the different apps, etc.

Thanks in advance for your help!

[SKJM Support]

If iCamSource Pro is crashing, there should be crash logs.

The crash log can be found by opening Windows Explorer and typing “%localappdata%” in the top bar (without the quotes).  That will open the AppData folder on your computer. There should be a folder in the AppData folder called “iCamSourcePro” with a text file called “iCamSourceCrashLog.txt”.

If you find crash logs, please send the most recent one to support@skjm.com and reference this post.

[dianadonofrio]

I was using it with no problem on my iMac but when I started using it on my macbook, the connection is terminate every time the screen was closed or the computer went to sleep.  I found the OS settings were different for each.  So I downloaded a program called NoSleep on my macbook and it worked without issue afterwards even with the screen closed.  I also use it to play a movie on my macbook and stream to my apple TV with the macbook closed.  Prior to using this app, the movie would cease playing when the screen was closed.

[SKJM Support]

Yes, that is correct. If your computer is asleep, the iCamSource will not be actively running, and you will not be able to connect. Glad you found a work-around that works for you.