Motion Detection Zones & mismatched video size

[nswilliams]

Hi,

Thanks for the recent release of iOS and Windows iCam. Looks good.

I continue to experience missed or got false events of "X" boxes in Motion Detection Zones. I use Windows on server and noticed that the video screen is not in full size in whole box. Usually 3/4 of box. So, the bug may be exists for this reason for not lining up ignore areas.

Can you make the video to be full sized in the box so the individual boxes can be properly monitored or ignored?

[SKJM Support]

Please send a screenshot of the iCamSource preference pane, with the camera selected, to support@skjm.com. Please reference this post and your username in your email.

[retiree.caf]

I think i have the same problem on friend's pc.  Is there a fix for this issue yet?

Thanks

[SKJM Support]

What is the Brand/Model of the camera?

[retiree.caf]

DCS-942 and DSC-932

[SKJM Support]

What image size are the IP cameras configured to generate? If they are configured to increase the image size, does the image then fill the window?

[retiree.caf]

They are both configured to 640 x 480 largest size and in the icamsource software, the image is approx 3/4 full....

[OUAnthony]

Didn't someone post a while back that the issue was caused by the use of Windows built-in magnifying tool (for visually impaired)?

[retiree.caf]

Ha, will have a look at those settings....