iCam Web stops streaming

[Teresa]

hello, I found that iCam web service stop working after unidentify time. For example ma 3 cams when I connect to icam web are showing and streaming well. But after some time I can see on some of them frozen picture. When I connect to my cams using icam on ipad or iphone or ipod all cams are streaming correctly. So the problem is just on the icam web site/service. When I just reload the webpage than is everything ok for some time. Any suggestions?

[Teresa]

Really noone has the same problem??

[SKJM Support]

We've recently tested leaving iCamWeb open for over 10 hours and it's maintained a connection to our iCamSource. It may be that your computer is losing it's network connection sporadically.

[Teresa]

My computer/s can't loose connectivity because when i wrote before in the same time when i see frozen picture in icam web i can still view running webstream on my ipad throught icam. So theproblem is in icam web

[ProfessorM]

Did this just happening?  I too can see the cameras connected to iCam Source on iOS and W7/IE9, but no longer on Mac Safari/FF.  I think it may have to to with a recent Java upgrade/update.

[SKJM Support]

My computer/s can't loose connectivity because when i wrote before in the same time when i see frozen picture in icam web i can still view running webstream on my ipad throught icam. So theproblem is in icam web

If your computer loses its network connection the iCamSource will re-connect to the server once it is restored, but if you are connected to an iCamSource using iCamWeb and the computer loses its network connection then the connection is closed. If the network connection is restored iCamWeb does not attempt to reconnect.

There are different utilities out there that allow you to automatically refresh a web page, so you could configure your web browser to automatically refresh the iCamWeb page every 15 minutes or so to reconnect in case your computer has lost its network connection.

[Teresa]

No you still don't understand.

1. I took a lot of time watching icam web window and icam in ipad simultanously so i can say that in exact time when icam web stream freezes icam stream of all cameras on ipad is running luckilly ahead

2. Icam web page is showing 3 my sources so it displays 3 webcams. And JUST ONE CAM WINDOW FREEZES! All 3 cams are on one computer, one network. So when you say that it's caused by network loose it's simply not that problem, because in that case should freeze all 3 cams and not just one!

3. When one cam freezes and in that time after 2 seconds when i reload the page its running again all 3 webcam streams = again not the network issue

[SKJM Support]

Please make sure that Java is updated. Also, does the same behavior happen if there's only one camera running?

[Teresa]

YES, all latest updates of the system, latest Java. Problem still the same! I can't believe what icam web is showing, absolutely unusable service. Now 2 cams freeze after about minute, third is proudly still running. After few minutes all cams frozen. Reloading page solve the problem for some next minutes. Mac Safari, Firefox, Chrome - latest updates, all the same... ((

[SKJM Support]

Have you deleted (-) two cameras from the iCamSource cameras list and run it with just one camera? If not, please do so.

[simonp19]

Bonjour,

J'ai exactement le même problème avec 2 caméras. A partir de 1 jour de connexion sur icam source, une des deux caméra s'arrête mais jamais la même.
Je ferme icamsource sur PC( vista). j'ouvre de nouveau icam source et tout redevient normal.
Merci pour vos réponses
Cordialement

[SKJM Support]

Bonjour,

J'ai exactement le même problème avec 2 caméras. A partir de 1 jour de connexion sur icam source, une des deux caméra s'arrête mais jamais la même.
Je ferme icamsource sur PC( vista). j'ouvre de nouveau icam source et tout redevient normal.
Merci pour vos réponses
Cordialement

Je vous remercie pour votre message.

S'il vous plaît noter que je suis en utilisant Google Translate pour traduire nos e-mails: http://translate.google.com/

Avez-vous des problèmes de connexion à l'ICAM sur votre téléphone ou iCamWeb?

Lorsque vous êtes incapable de se connecter à deux appareils, ne vous voyez toujours un flux à partir des deux caméras en iCamSource?

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Thank you for your post.

Please note that I am using Google Translate to translate our e-mails: http://translate.google.com/

Are you having problems connecting to iCam on your phone or iCamWeb?

When you are unable to connect to both cameras, do you still see a feed from both cameras in iCamSource?

[simonp19]

Bonjour,

Merci pour la réponse.
Dans le cas ou l'image est figée sur mon iphone, sur le PC l'image est grise.
Cordialement

[SKJM Support]

Bonjour,

Merci pour la réponse.
Dans le cas ou l'image est figée sur mon iphone, sur le PC l'image est grise.
Cordialement

Merci pour cette information supplémentaire.

Quelle est la marque / modèle de votre appareil photo?

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Thanks for that additional information.

What is the Brand/Model of your camera?

[simonp19]

Bonjour,
Les 2 cameras sont
Dualpix exchange de Hercules et web cam deluxe de Hercules
Cordialement