Notifications buttons/checkboxes unchecking

[terretsboy]

I downloaded the app for source and viewing and the notifications keep unchecking themselves and not staying on.  I've tried all sorts of different configurations and have yet to recieve a notification.  i watched the video and Searched this forum and didn't find anything to help.  Can someone tell me whats going on?

Thanks

[SKJM Support]

Thank you for your post, and I am sorry that you are having problems.

Please make sure that you are running the latest version of iCam Pro/iCamSource Pro available our Support Pages here: http://skjm.com/icampro/support.php

If that does not work, are you running iCamSource Pro on a Mac or Windows computer?

[terretsboy]

All versions are up to date.  I'm running it on a Mac.  Between my iPad and iPhone it won't send notifications.  When I use the mac camera, it sends notifications to my apple watch app but doesn't vibrate or make a noise.  It sends nothing to my phone or iPad and when I select alert, it unselects the second I close the app.

[SKJM Support]

The Notification setting will uncheck itself if the server doesn't have any devices to send the notification to.  The most common reason for that is if the iCam Pro app is in free mode, because the app doesn't connect to the server when it's in free mode. 

Please make sure the subscription is active in iCam Pro > iCam Pro Store running on your iDevice. If it says Subscribe and you have already purchased the iCam Pro Service, please click Restore.

If the app is in paid mode, are you able to view the camera when the phone is connected to the cellular network (not the local Wi-Fi network)?