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Messages - Stefan

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16
iCam Support / Re: hi i love icam i need help
« on: October 29, 2017, 07:24:07 PM »
Do you know if the camera supports JPEG or MJPEG video streaming?

Have you tried our MJPEG URL testing page that tried to connect to your IP camera using every known URL in our database: http://skjm.com/icam/mjpeg_test.php

17
iCam Support / Re: iCam Source Will not Connect since last Mac Update
« on: October 19, 2017, 06:49:57 AM »
I would verify that your computer and mobile device are connected to the same local WiFi network, and that your computer isn't connected to a "Guest" network (if your router supports that feature) because those usually block hosts from seeing / talking to each other.

18
ipCam Support / Re: Set framerate down to 1 fps
« on: October 14, 2017, 11:10:58 AM »
Unfortunately the iOS device cameras have specific capture frame rate ranges that they support, and 1 fps is not one of them. :(

If that ever changes we'll be able to support it quite easily, yes. 8)

I am not familiar with your setup, but would you be able to have a 1 second timer on the "grabbing" side of things and simply connect to the JPEG (instead of the MJPEG) ipCam URL to get a single image every second?

19
iCam Pro Support / Re: malloc crash in Mac iCamSource Pro
« on: October 04, 2017, 09:38:42 PM »
f the iCamSource Pro is crashing, there may be crash logs that will help us troubleshoot the cause of the issue.

To find crash logs in Finder, click on the Go menu and choose Go to Folder... After selecting this command, a text field should appear in Finder. Paste the path ~/Library/Logs/DiagnosticReports/ into the text field, and click the Go button.

If you could email support@skjm.com the most recent crash logs that start with “iCamSource” then hopefully we will be able to get to the bottom of this issue.

20
iCam Pro Support / Re: Ongoing support?
« on: September 28, 2017, 08:07:53 PM »
Yes, we are planning on maintaining iCam and iCam Pro for the foreseeable future. :)

There are no IP cameras that we currently support "talking back" to ... Right now that is supported between iCam Pro and the computer running the iCamSource Pro.

21
Network / IP Camera Compatibility / Re: Hikvision cam compatability
« on: September 24, 2017, 09:43:13 PM »

If the MJPEG or JPEG URL isn’t something that can be found by searching around with Google or by contacting their support, we actually have another solution available, although it is currently in its very preliminary stages, and that is: http://skjm.com/icam/mjpeg_test.php


^^^^^ This is awesome.  It found one path that worked for my camera!

 8)

22
IP Cam Config Support / Re: iOS 11 support
« on: September 16, 2017, 10:13:07 PM »
Will IP Cam Config be updated to support iOS11? It's telling me that it currently won't work once I update my iPhone.

We may update it to support iOS 11 in the future, but are not planning on updating it before iOS 11 is released.

23
iCam Pro Support / Re: iPhone good. Wi-fi iPad, not so good
« on: August 31, 2017, 07:06:11 AM »
If your iPad is on the same local WiFi network as the iCamSource Pro and your iPhone then the most likely cause is that the login and password are not exactly matching. Please note that both are case-sensitive and any additional whitespace either before or after the login or password is considered part of the login or password.

24
iCam Support / Re: iCam Source Will not Connect since last Mac Update
« on: August 27, 2017, 04:13:22 PM »
 
Thank you!!!! This solved the problem.

Great news! 8)

25
iCam Support / Re: Works for a few hours and then "out of memory"
« on: August 23, 2017, 09:36:32 PM »
It does seem odd that a change in anti-virus software would be the cause of the issue. Since it seems to occur pretty consistently, could you please email a screenshot of the error message that you are seeing to support@skjm.com? Please reference this forum thread in your email.

26
iCam Support / Re: iCam Source Will not Connect since last Mac Update
« on: August 23, 2017, 09:30:56 PM »
You may want to try resetting your iCamSource Preferences in case they have gotten into a bad state.

To do that, quit the iCamSource, and then open Finder and press Command+Shift+G or select the Go > Go to Folder... item from the menu bar and paste in ~/Library/Preferences/com.skjm.icamsource.plist and click the Go button.

This will take you to the iCamSource preferences file, which you can move to the trash to delete it. Then, restart your Mac, and re-launch the iCamSource. Once you re-enter your iCamSource info you should hopefully be able to connect.

27
iCam Support / Re: Works for a few hours and then "out of memory"
« on: August 21, 2017, 08:54:10 PM »
How many cameras do you currently have connected to the iCamSource, and are they USB or network cameras?

28
I just threw money down the toilet because there is no support for this software. Amazing. Shame on SKJM.

 :-[

It appears as if 13 minutes passed between your first post (http://skjm.com/forum/index.php?topic=6617.0) and this one. Did you try contacting us earlier, perhaps via another method that we may have missed?

Actually, it appears you did send us an email 44 minutes before this post. We try to respond to support requests within 12 to 24 hours, so if you reached out previously, our apologies!

29
iCam Pro Support / Re: Please help with setup
« on: August 16, 2017, 07:01:42 PM »
The issue is that you are attempting to connect to the iCamSource Pro using the non-pro iCam on your mobile device.

iCam connects to the iCamSource, and iCam Pro connects to the iCamSource Pro. The pro and non-pro apps are incompatible with one another.

Since you are connecting with iCam, you are going to want to download the non-pro iCamSource to your computer from http://skjm.com/icam/support.php instead.

30
As mentioned in our response to your other post, bandwidth can be reduced by reducing the MJPEG frame rate output by your network IP cameras: http://skjm.com/forum/index.php?topic=6616.0

As for iCam support h.264, we are actively looking into it, but there are, unfortunately, other issues.

We have discussed the legal/licensing issues of h.264 decoding previously, but there are other things to consider when talking about 7 cameras, and that is CPU usage.

You are correct that h.264 cameras use less bandwidth than MJPEG cameras, and that is due to the vastly improved compression algorithm. The problem is that decoding the h.264 video stream to perform the motion detection checks would require a lot more CPU processing power than the MJPEG streams. Multiply that by 7 cameras and I am guessing that most computers these days would not be able to handle it.

This would be the equivalent of streaming 7 1080p HD YouTube videos to your computer at once, in addition to the additional motion detection processing and re-encoding of video to save to disk when motion is detected, the uploading to the cloud for backup, etc.

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