Topics

61

iCam Support / iCam Audio Delay

« on: February 19, 2009, 11:55:57 AM »

When we were testing the latest version of iCam and the iCamSource we were experiencing about a 2-4 second delay in the audio over local WiFi. The audio delay is due to the compression and subsequent decompression that needs to take place to keep the bandwidth usage within the limits set forth by Apple.

When connecting via 3G or a separate WiFi network, we never experienced an audio delay greater than 5 seconds, and it was usually closer to the 2-4 seconds we experienced over local WiFi.

Because we are only able to test our software on a limited number of hardware and network configurations, we are interested in hearing about the amount of audio delay you are experiencing. In your reply please include the operating system the iCamSource is running on and also how your iPhone or iPod Touch is connected (EDGE, 3G, Remote WiFi, Local WiFi).

Thanks! 

62

iCam Support / "Source Connection Error" Explanation and Solutions

« on: January 11, 2009, 10:27:18 PM »

If you are receiving the "Source Connection Error - One or more of the iCamSources returned by the iCam Broker could not be connected to." iCam error message, here are some things that you can do:

Are you trying to connect when your iPhone or iPod Touch is connected to the same WiFi network as the computer running the iCamSource? If so, try temporarily disabling WiFi on your iPhone and see if you can connect via 3G/EDGE. (Or, if you are on an iPod Touch, try connecting from another WiFi network.) If you can now connect, then the most likely cause of your problem is that the internal network IP address that the iPhone is reporting is not on the same internal network as the one reported by your computer running the iCamSource.

What does this mean? Well, internal IP addresses are given out to devices that connect to your router, either via an ethernet wire or wirelessly though WiFi. These IP addresses can look like 10.x.x.x or 192.168.x.x or 172.x.x.x (where 'x' can pretty much be any number between 0 and 255). If the first three numbers of your computer's internal IP address do not match the first three number of your iPhone's internal IP address, then this generally means that they are not going to be able to connect to each other.

Now, you may ask, what is the cause of this? Both my iPhone and my MacBook Pro connect via WiFi to the same router? Well, if you are getting this error message chances are your Built-In Ethernet Adapter on your Mac either has an ethernet cable plugged into it or has an IP address assigned to it. If there is a cable plugged in that isn't connected to anything, simply unplug it. If that still doesn't work, then you can go into System Preferences > Network and see if there is an IP address assigned to your Built-In Ethernet Adapter. If there is, you can either change the setting to DHCP or Off, to disable it. That way you can be sure that the iCamSource will choose your WiFi adapter's IP address to report when connecting to the iCam Broker Server and iCam.

If you have any questions or need any further clarification, you can always post a reply in this thread or e-mail support@skjm.com

Thanks! 

63

iCam Support / iCamSource 1.0.7 for Mac OS X Released - UPDATED TO 1.0.8

« on: December 22, 2008, 10:52:36 AM »

We have released an update to the Mac iCamSource that should fix a memory leak caused by users running OS X 10.4 (Tiger) on Intel machines. We basically had to come up with a work-around for an issue with some of the image processing functionality built into the previous version of OS X.

If you have been experiencing memory leaks, crashes or kernel panics and you are running the iCamSource on a Tiger Intel Mac, this release should be the fix for you.

Please reply in this thread or contact support@skjm.com if you have any questions, comments or concerns.

64

iCam Support / iCamSource 0.1 BETA for Windows Released!

« on: December 12, 2008, 01:19:30 PM »

The iCamSource for Windows BETA is currently available for  download.

Please be aware that this is still BETA software, so we may have some more kinks to work out. As always, any feedback either posted in the forum or e-mailed to support@skjm.com would be greatly appreciated.

Thanks!

65

iCam Support / iCamSource 1.0.6 Released

« on: December 09, 2008, 03:43:43 PM »

We have released an update to the iCamSource, version 1.0.6.

To update, simply choose Check For Updates under the iCamSource menu.

This release contains improvements to the CPU usage when an iCam is connected to it.

Please let us know what your experiences are with this release. Thank you!

66

iCam Support / How To Connect To More Than One Camera

« on: December 08, 2008, 09:56:34 AM »

The original idea behind iCam was to allow people to view up to 4 separate webcams connected to 4 separate computers from any number of iPhones or iPod touches.

However, a number of users have had success connecting to more than one camera connected to the same computer by running multiple instances of it at the same time, choosing a different camera for each one.

As long as you use the same login and password for each of them you should be able to achieve the desired result. 


On Mac OS X :

You need to make a copy of the iCamSource.app for each instance you want to run. We recommend renaming each copy to reflect which camera they are associated with: iCamSource_Logitech.app, iCamSource_iSight.app, iCamSource_BackYard.app, etc.

Each copy will remember the last Video/Audio drop-down or MJPEG URL settings used based on the full application bundle path name, so if you move the app or rename it, you will have to re-enter those settings.


On Windows :

You do not need multiple installations of the iCamSource as you can just run additional instances by launching them from the existing iCamSource application shortcut.

If you would like to automate the launching of more than one instance with each choosing the correct Video/Audio drop-down or MJPEG URL settings you can use the following command-line arguments: http://skjm.com/forum/index.php?topic=462.msg1941#msg1941

67

iCam Support / "Cannot Connect To iCam Broker Server" on EDGE or 3G - Fix coming in iCam 1.0.2

« on: December 07, 2008, 12:51:43 PM »

If you are receiving the iCam "Cannot Connect To iCam Broker Server. Please try again later." error message when trying to connect via EDGE or 3G, here is one thing you can try: Open another iPhone network application (such as Stocks or Weather) and then see if iCam works after that.

This is a strange issue that we cannot reproduce but a small number of users have reported having. If you are among them (and running Stocks or Weather fixes the issue until you restart your iPhone) please post your experiences here or contact support@skjm.com.

Thanks! 

68

iCam Support / Coming Soon - iCam Version 1.0.2

« on: December 03, 2008, 09:05:52 PM »

iCam 1.0.2 should be released later this week to address some connectivity issues that a small number of users have been having when attempting to connect to their iCamSources when their iPhones are connected via 3G.

If you can connect to your iCamSource over WiFi but not 3G, this fix may be for you.

Stay tuned!

69

iCam Support / Welcome to the iCam Support Discussion Forum!

« on: December 03, 2008, 10:37:09 AM »

Please post any questions you might have about the iCam application for the iPhone and iPod Touch or the associated iCamSource application for OS X 10.4 (Tiger) and later in this forum.

Thanks!

70

iFarkle Support / Welcome to the iFarkle Support Discussion Forum!

« on: December 01, 2008, 04:40:46 PM »

Please post any questions you might have about the iFarkle application for the iPhone and iPod Touch in this forum.

Thanks!

71

iCam Support / Orange France EDGE/3G Connectivity Issues - RESOLVED!

« on: December 01, 2008, 04:35:31 PM »

There have been a number of reports from Orange France users that have been having problems connecting to their iCamSource computers whilst being connected via EDGE/3G. WiFi works as expected.

If you are a Orange France subscriber and have problems connecting to your iCamSource using iCam, please post your experiences here. If you are an Orange France user that is NOT having any connectivity issues when using EDGE/3G, please post here as well.

Currently the common situation is that Orange France EDGE/3G iCam iPhones can connect to my iCamSource running in Phoenix, Arizona, but not Jay's that is running in California. (And also not to their own computers at home.) I believe one user is able to connect to his computer over 3G when it is at work, but not when it is at home.

This is a frustrating problem because we are not located in France, and therefore have limited opportunities to test. As always, your patience is greatly appreciated.