android 'device isn't compatible with this item'

[mikel357]

  I was really looking forward to using this, I downloaded the free source apps for my desktop PC and two imacs, but was sad to see that you can't watch it on a laptop.

   So finally I got a smartphone, and went to download the app, and it says "your device isn't compatible with this item".   Its an android phone, so I really don't understand why it doesn't work, and I've done searches both here and online to find a 'cure', but so far no luck.  Can anybody help, or should I try a different software program?

[SKJM Support]

What Brand/Model device are you currently using? What version of Android are you currently running? Also, is it the latest version of Android available from your provider?

[mikel357]

    Sorry, its the HTC One, and I just downloaded the latest software update.  Its Android 4.0.3, which I think is the latest.  At first I couldn't download any apps, but then I did a google update and that works ok, I was disappointed to see that that message is still there.  Somebody said something about changing the display size, but that doesn't sound right.

[SKJM Support]

According to the Google Developer Console iCam should be compatible with the HTC One so I am not sure why it would be saying that. I would suggest contacting Google as to why the app is being deemed as incompatible. You can contact them here: http://support.google.com/googleplay/?hl=en&topic=2803007&rd=1

[mikel357]

   Google wasn't much help. I ended up resetting my camera to the factory settings and then logging into google play and then it downloaded no problem.

[SKJM Support]

I'm glad you got it working!

If you have any other issues or questions, please let us know.