push to iphone

[baysands]

hi support, i have v 2.1.1 running on windows 7 as source and iphone 4 as client. can you please direct me to a help page to troubleshoot push notifications. also, can icam run in the background on my iphone?
cheers

[SKJM Support]

More information about Push Notifications can be found in the Motion Detection section of the iCam Support Pages here: http://skjm.com/icam/help/motion_detection.php#push_notifications

iCam does not run in the background.

[baysands]

Hi SKJM Support , thanks for your prompt reply.. other push notifications, i.e. gmail, are working, but nothing from iCam. on iphone the notification setting for iCam is activated, and program is not running, but no notif. . everything looks fine also on the source computer .can you help me find the issue?
cheers

[baysands]

Hi support, tried open port 5223 tcp, tried turning off windows firewall, tried opening port in windows firewall, tried turning off antivirus. still no push notifications on my iphone..help??

[OUAnthony]

Try one more thing...try putting your computer (running icamsource) in the DMZ on your router, or hooking it directly to your modem. For some reason, icamsource is not able to communicate with the Apple server...or so it seems since your other Apps are receiving push notifications. If putting your computer in the DMZ or hooking it directly to your modem fixes it, then you'll need to add a firewall rule and/or port forwarding rule on your router.

[baysands]

hey OUA, thanks for your imput..no luck with your fix...connected the source pc to the modem, tried port forwarding 5223 tcp to the source pc. no joy. anyone else got a similar problem?
cheers

[OUAnthony]

Is your phone jailbroken? I know there have been some consistentcy issues with push notifications in the past on jailbroken phones. Mine is jailbroken, and I sometimes experience weird quirks...but I'm not sure if it's jailbreak related or something else.

[baysands]

not broken...hate to give up on the program, but without push it is kinda useless...any other ideas?

[baysands]

ok then mr support...i give you a big thumbs down and i know i can't get my money back, but i want the time i spent playing with your prog back..send it over the etherwave network asap. thanks

[SKJM Support]

I apologize for your frustration. If you would like to continue troubleshooting please send a screenshot of the iCamSource Motion Detection and the Scheduling tab to support@skjm.com. In your email, please reference this post and your username.

[Stefan]

Also if you could go to http://whatismyipaddress.com from the computer running the iCamSource and e-mail support@skjm.com what it says your computer's IP address is we can attempt to look it up in the iCam Broker Server logs and determine what the issue is.