Constant connection problems, no solution

[Star]

I bought the icam app sometime in April, at first I could connect fine on wifi, but not at all on E or 3G.  I contacted support by email who kindly replied very fast and advised me on a solution, ie check my firewall etc.  After a few weeks of emails batting backwards and forwards, and adjusting my firewall I still could never connect to E or 3G.

Then out of the blue, I lost connection on wifi too, so once again many emails back and forth later I messed with the port forwarding and got the wifi to work again, however 3g and E never worked.

Today I woke up to find that at last my 3g and E made a connection, how  I dont know!  so I set up my pc, left it on when I left for work.  Got to work, it made connection!!! Wow I was happy after all this time its eventaully working!

Then after about 3 connections, I am now again getting the repeating error of "Source connection error" "one or more fo the icamsources returned by the icam broker server could not be connected to" grrrrrrrr I even have high connection with 3G so its nothing to do with bad connection.  I tried all my other apps and they work perfectly.  I presume my wifi will work when I get home, but this 3g is never going to be perfect.

I am so frustrated with this, I honestly think this is one of the best apps on the iphone andd well done to SKJM, but this constant connection problem is driving me crazy.

I have received very fast email replies fromsupport so I am not faulting you guys, but this flakey connection is really really annoying.

I have no idea what to do now, as my pc is on at home all day now for nothing.

So, is there any last resorts to sort this out, or should I just uninstall the app?  is there an upgrade on the way to sort this out?

Thanks

[Jay]

I searched through the support emails for your email address.  If the info from those emails is still correct, your service provider is O2.

It appears O2 has recently changed their networking configuration.  Each time the iPhone creates a new connection, it uses a new IP address.    This is the only service provider that we've seen this behavior from.

The latest version of iCamSource (1.3) should fix this problem, but you'll need to enable port forwarding in the iCamSource program.

To enable port forwarding in the iCamSource:

===

If you are running Windows, you will need to set an iCamSource registry key:

1. Download the following file to your computer and double-click it: http://skjm.com/icam/iCamSourcePortForwarding.reg If the file opens up in notepad for some reason, let me know.
2. Restart the iCamSource. You should now see a checkbox allowing you to enable Port Forwarding. Check it, and you should see the range 12000 to 12100 by default.

- - -

If you are running OS X, you will need to add an iCamSource user defaults setting:

1. Open a Terminal windows from Applications > Utilities > Terminal
2. Copy and paste the following line of text into it and press Enter:

defaults write com.skjm.icamsource PortRangeSet -bool true

3. Restart the iCamSource. You should now see a checkbox allowing you to enable Port Forwarding.  Check it, and you should see the range 12000 to 12100 by default.

===

If it still doesn't work after enabling port forwarding in the iCamSource program (version 1.3), we may need to configure your router for port forwarding as well.

[keith]

Just started using iCam and I am having the same problem. I can connect over WiFI fine. But if I switch off WiFi on the iPhone to test it over 3G, GPRS, it doesn't work. I am in the UK and using O2 as my carrier. I have enabled Port Forwarding on iCamSource.

Hope you can help!

[Stefan]

If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and e-mail support@skjm.com what it says your external IP address is then we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.

Please reference your forum post and user name in your e-mail.