Problems with connection to Airlink cameras

[MsValerie]

Hello  

Having some issues with my connection to my Airlink cameras.  Laptop cameras are working fine but my wireless cameras are having some problems that only started this past week.

I am running Airlink 747W cameras
Belkin N+ Router F5D8235-4

For my home camera, when I choose to auto-config the router I get a message in red UPnP Success 12000-> 12000

For my office cameras, I get the message UPnP Dual NAT exp_ip: 192.168.15.2

I lose connection on both my office cameras

On my home camera I just for the message "Cannot find JPEG data. Your network IP camera may not be supported.  Click help ..... "

What's going on?  


Now remember,  not techno savvy, I need everything spelled out to me as EASY as possible  

[Jay]

That Dual NAT error message indicates that there are two routers on your local network.  It's possible that you have a router that is connected to a modem that has an integrated router.  iCamSource is able to auto-configure the router that it's connected to, but the other router is still blocking the traffic.  The solution is to put one of the devices into Bridge Mode (turn off the routing functionality).

If you have a second router on the office network, what is the Brand/Model of that router?  What is the Brand/Model of your DSL/cable modem (at the office)? 

[MsValerie]

Starting to make some sense but I don't have 2 routers however I just switched routers, could this be causing the problem?

How do you put it into Bridge Mode?

Modem is Clearwire tower for both internet and phone. 

I also used an ethernet switch so I could plug more cables into the router, could this be causing the problem?

[MsValerie]

If in doubt hit reset   

altho, if I choose auto-config router I still get the UPnP Dual NAT exp : 192.168.15.4

one airlink is now working but the other one is still not connecting, connection error

[Jay]

Are both Airlink cameras connected to the same computer (same iCamSource)?

[MsValerie]

yes

[Jay]

I'd like some clarification about your setup.  How many cameras do you have at work?  How many cameras do you have at hoome?  What Brand/Model is each camera?  Which cameras are working correctly, and which ones aren't?

Also, how is your phone connected to the internet (when you see these errors)?  Do you see these errors when your phone is connected to 3G or Wi-Fi.  You mentioned Clearwire before, please describe how you're connected to that.

[MsValerie]

I think I've got things sorted at home, just switched off the auto-config and everything is working okay. 

At work, everything is still crashing so here is my set-up.

Two office computers - both Dell running XP and Vista

Webcams connected to each computer - Logitech C160m (they are working fine)

Wireless cams - Airlink 747W (crashes icam when they are connected)

The iphone is connected through 3G when I get the connection errors.  When I come into the office in the morning the icam source has crashed.

I have clearwire towers that connect through LinkSys VoIP boxes for both internet and phones that then connect to the router.

Router - Belkin N+ F5D8235-4 (changed the router a few weeks ago)

select auto-config at work and I get the UPnP Dual NAT exp_ip: 192.168.15.4

I think that covers everything 

[Jay]

Was iCamSource always crashing on the work computers, or did that just start happening?

Do you have an Airlink camera at home, or just the two at work?

Is iCamSource crashing on both work computers? 

Is the MJPEG checkbox checked in iCamSource?  If so, try selecting JPEG instead.  It's possible the MJPEG stream is getting corrupted somehow, and JPEG mode doesn't use a stream.