Author Topic: Software problems on a Mac (New Version)  (Read 1585 times)

jritc

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Software problems on a Mac (New Version)
« on: October 31, 2010, 08:15:29 AM »
Recently loaded the new update, but application doesn't stay up. I see it on the bar, but it goes down by it self.  Is there a way to uninstall and reinstall. or are there any other issues reported?

Thanks

Jay

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Re: Software problems on a Mac (New Version)
« Reply #1 on: October 31, 2010, 02:39:16 PM »
Does the small iCamSource icon appear in the Menubar (top right corner of the screen).   If that icon is disappearing, then iCamSource may be crashing.

If iCamSource is crashing, there should be crash logs.

The crash logs would be in:

/Users/<Your Username>/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log

or in:

/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log

if you have Mac OS 10.6.3, I think they moved the crash logs to  /Library/Logs/DiagnosticReports  or  /Users/<Your Username>/Library/Logs/DiagnosticReports

If you find crash logs, please email the most recent one to support@skjm.com.  Please refer to this forum thread in your email.