iCam Pro Android - device offline

[gt51515]

Hello and thanks for allowing me to join the forum.

I have a problem with a security cam. I configured it to my wifi and I was able to view it on my Samsung Galaxy 7. Now I am away though when I try to log onto the cam it finds the device, tried to log in but I then get a message "device offline".

The wifi is definitely turned on in the house. Any suggestions if I can sort it out from a distance? Thanks.

[Stefan]

I don't believe "Device Offline" is a status message in our iCam Pro app. Is this the app that you are using? - https://play.google.com/store/apps/details?id=com.skjm.icam.pro&hl=en_US

[gt51515]

It's this one:

https://play.google.com/store/apps/details?id=com.g_zhang.Pro_iCam&hl=en