Issues with iCamSource 2.7 and Samsung Galaxy S4

[colby908]

I recently switched from an iPhone to a Galaxy S4 and immediately had issues when viewing Motion Events on the S4 (i.e. it would crash the app almost immediately). I was running iCamSource v2.7 on Windows 8 and it was working fine with the iPhone so there is something about Android or the S4 in particular that isn't compatible with iCamSource v2.7.

After trying a few different things I decided to switch back to iCamSource v2.6 and this has solved the issue. So, I'm not sure what was changed from v2.6 to v2.7 but just wanted to post about the issue so people were aware and so that hopefully the issue can be resolved in future releases of iCamSource.

[SKJM Support]

It’s possible that the iCam app settings on the Android phone have gotten into a bad state.

On your Android phone,  go to Settings -> Applications -> Manage Applications and then choose iCam and the "Clear Data".  Then try connecting again.

[colby908]

Tried the "Clear Data" suggestion and it didn't resolve the issue.

Also tried out the new iCamSource 2.7.2 to see if it would work with my Galaxy S4 and it has the same issues I was having with v2.7. Viewing motion events causes the app to crash.

So I reverted back to v2.6 and it's working flawlessly.

However, I like to have the latest software updates and I don't want to be stuck at v2.6 as other enhancements are made in future versions and it seems like there was some kind of code modification made between v2.6 and v2.7 that is causing an issue. Filtering the Google Play comments for other users with my same phone show others are having similar issues:

Hugh - Shame:( keeps crashing; worthless!

Rick - Excellent Needs upgrading tho...starting to run really slow when accessing motion events


I appreciate the work you guys do and I really like the iCam software. Please let me know if there are any other suggestions for what I can do on my end or let me know if I can provide additional details about the issue so it can hopefully get resolved in later releases. Thanks!

[SKJM Support]

Have you submitted crash reports through Google? If so, then we should be able to track down the issue once they appear.

Also, have you updated iCam on your Galaxy to the latest 1.6.2 version?

[Francis Nana Anim]

Please install icamsource on a different version of windows
and try connecting. Check whether you do not have any security
app. such as Kaspersky running on your phone. If these do not
work, uninstall and reinstall icam, for free. Please do not hesitate
to let us know what happens next.