Are you able to view your wifi camera over the internet from a web browser? If so, the easiest way for me to troubleshoot the problem is for me to connect to your camera with a temporary login and password and analyze the video stream. If you could set it up with a temporary login and password and then email the login info (public IP address, login and password) to support@skjm.com, I'd appreciate it. Don't post the login info in the forum (unless you want the information public and searchable).