ICAM worx on WIFI at home with Itouch and Isight but doesn't work on remote WIF

[houston34]

Hey Guys,

First of all....great app!
works fine at home over wifi on ipod itouch 4th generation.
i am running your software on a brand new isight mac and using the isight camera with it.
when i log in remotely over WIFI i get the broker error message. it's weird i do get motion detected messages. but no picture no sound and the broker message though.
i get this message on my home computer. error: UPnP 0 : NAT-PMP 3,-7,61
any thoughts?

i tried this per your suggestion as well. i couldn't figure out
http://portforward.com/english/routers/port_forwarding/Arris/TM502b/default.htm

i also tried to set the static IP address. http://portforward.com/networking/static-Mac10.4.htm
maybe if you have a mac solution to this. the port forward site direction images look different on my computer. i guess because i am running 10.6 and their's is 10.4


thanks in advance,

matt

[SKJM Support]

It appears the new auto-configuration logic isn't working for some reason. What is the Brand/Model of your router? If your router supports UPNP or NAT-PMP, you may need to enable it in order for the auto-configuration logic to work.

Thanks again,

Lorena
SKJM Support

[houston34]

arris tm502g

once again thanks

[SKJM Support]

Is your computer connected directly into that device or is it plugged into another router.  If it's plugged directly into the modem, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12001

... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer.

If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.

Also, please send me a screenshot of your router's port forwarding configuration so I can verify the settings.

[houston34]

the router was supplied by my local cable company ( Comcast ). that is plugged into my wireless base station from Apple which throws out the wireless signal. i guess thry plugging it in directly and see if it works? oris there another test we can run without going through all that?

[houston34]

okay it says it is blocked.

[houston34]

says it's open when plugging directly from the router to my computer.

[houston34]

here are two screen grabs. one connected wireless an done connected directly to router.

[houston34]

try this if you cant see the grabs

[SKJM Support]

It sounds like you may need to enable NAT-PMP on your Airport. Here is a direct link for instructions: http://skjm.com/icam/help/troubleshooting.php#natpmp

[houston34]

already did that today. anything else?

[houston34]

updated my software on airport base station wireless router. i did what you said above and it now says, NAT-PMP Success 12000->12000.  but when i do your port checker it still comes back with this  UDP Port 12001 is BLOCKED

[SKJM Support]

If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and send your external IP address to support@skjm.com so we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem. Also, please reference this forum post and your user name in your email.

Also, please send me a screenshot of your router's port forwarding configuration so I can verify the settings.

[houston34]

HEY, THANKS FOR ALL YOUR HELP! I tried one last thing yesterday and it WORKED! i updated the firmware on my Apple router. i hadn't done that in about 2 years. the portchecker site still says its blocked but it works anyway. so i am not going to sweat that little fact. i am so happy with the program now. i hope this post will help someone else with the same problem....you rock!

[SKJM Support]

I'm glad you got it working!

If you have any other issues or questions, please let us know.