Messages

1

iCam Support / Re: Troubleshooting 103 - Port Forwarding

« on: September 30, 2012, 10:30:35 PM »

I was able to figure out the issue for the multiple computers - I had to reorder the forwarding ports by IP for some reason.

One other question.. I'm trying to add a 3rd PC (not a Mac or Macbook this time) and I downloaded the iCamSource for the PC (windows7), but where do I setup the port forwarding in that version of the software? I can't run the terminal code like in Mac to get it to show up - so how do I get the port forwarding option to show up so I can assign it the correct ports?

2

iCam Support / Re: Troubleshooting 103 - Port Forwarding

« on: September 30, 2012, 09:47:24 PM »

I was able to setup port forwarding for my iMac - I have that iCamSource setup using 12000-12100 and it's working. I tried to setup my macbook using 12200-12300 and it's coming up blocked on portchecker.net for some reason.

I can't seem to get the router to allow the port forwarding for 12200-12300 when the 12000-12100 is forwarding. How can I get both machines to work with port forwarding and show up on iCam?

12000-12100 is showing open and 12200-12300 is showing blocked and I get a iCam source error when I tried to connect to the macbook using port forwarding 12200-12300.

I just noticed that if I change my router settings to be the macbook's IP address instead of my iMac's IP address, then it shows me the macbook's iCamSource instead. So the source is working - but for some reason the router won't let me assign 2 IPs a range of ports to forward. I wasn't sure what the original post mentioned when it said to setup a full range 12000-12500 and then assign each individual IP.. Can anyone clarify a little more? Both sources are working, but I can't get them to work together at the same time using both sources.

3

iCam Support / Re: Troubleshooting 102 - Source Connection Error

« on: September 30, 2012, 09:08:51 PM »

I got it working.. The culprit was the Vonage device. It goes inline between the modem and the router and it was double NAT'ing and causing a conflict. If you plug in the Vonage device into the router instead and plug the modem directly to the router, then it doesn't block the 12000-12100 ports and works perfectly.

So anyone with Vonage - plug the Vonage device into the router as another device - instead of the modem into the Vonage and then the Vonage into the internet port on the router. The Vonage device will still work despite what Vonage support tells you, you'll still get a dial tone and the voice quality is exactly the same.

4

iCam Support / Re: Troubleshooting 102 - Source Connection Error

« on: September 30, 2012, 10:18:20 AM »

Hello.. I've been using iCam since you guys first came out - what a great product!! I originally had everything working on a WRT54G linksys router, I was able to connect via both wifi and 3g/4g. I've recently upgraded to a newer linksys router, the EA2700, and now I can't connect to the iCamSource via 3g/4g cellular, I can only connect when on a wifi signal. So I've read all the posts in this thread and I've tried just about everything and it still won't work.

I've logged into the linksys web interface and made sure the UPnP is enabled and NAT is also enabled. So I added ports 12000 - 12100 to the Port Range Forwarding section and also have that enabled, but when I check port checker for any ports (like 12001) it's coming up blocked. I've tried to uncheck "filter anonymous internet requests" and "filter multicast" and all of the other "filter" checkboxes, but nothing seems to work. I spent hours on this yesterday trying to get the portchecker to say "open" on port "12001" and it still comes up blocked.

I don't know what else to try. It's almost like the linksys router is still blocking the ports even though I've added them and enabled the port range forwarding. I've also noticed that when I try to use multiple cameras on wifi, it doesn't work. Only 1 camera source will show up and the others look frozen - not sure if this helps troubleshoot but I figured I would mention it.

You'll probably tell me to email a screenshot to the support email (like you did others), so I've already done that and have referenced this thread with my username so you can help via email. Thanks!!