Messages

1

iCam Support / Re: Stopped working after 12 hours (+other issue) - Resolved :)

« on: September 02, 2009, 07:55:29 PM »

Thanks for your help!

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iCam Support / Re: Stopped working after 12 hours (+other issue)

« on: September 02, 2009, 05:42:02 AM »

Update (JSN read on) - All is working perfectly now (even the issue with motion notifications) after the quick tech support tweak. Turns out the issue was actually with my ISP but the guys here still resolved it. I am 1000% satisfied with the product (unreal I've been showing people and they are just like "no way"!) and 1000% satisfied with the support.  Best iPhone app on my phone (and I have some great ones) - Thanks JM

3

iCam Support / Re: Stopped working after 12 hours (+other issue)

« on: August 31, 2009, 01:53:05 AM »

I'll email it now as requested with the note below.

Update to the problem: It worked fine all day on both 3G and Wi-Fi then from nowhere it stopped after about 8 hours of operation (about 20 minutes ago). I restarted the source on both computers and its working fine again for now.

4

iCam Support / Stopped working after 12 hours (+other issue) - Resolved :)

« on: August 30, 2009, 05:26:39 PM »

I purchased the product last night and installed the source on an iMac and a Vista machine. No problems at all I had 2 live cameras displaying on my iPhone. Mucked around with it on and off for 2 hours or so no problem. I put the iMac to sleep for the night and left the Vista machine on overnight. This morning when I opened the software on my iPhone (and turned the iMac on) it says on my phone "Source Connection Error - One or more of the iCamSources returned by the iCam Broker Server could not be connected to". I checked the Source software on both the iMac and the Vista machine and they are both running and displaying the video image. I checked and both machines have the same IP address as they did last night. I managed to get it working as it should be by closing and reopening the Source software on both machines which obviously is not what I want to have to do. This will completely defeat the purpose of why I purchase the software for remote monitoring 24/7.

The other issue is regarding the notifications. I paid for the upgrade but can only turn it on for the iMac, the Vista machine has the box greyed out in the source and you cannot turn it on. I tried switching it off on the iMac but it still would not give me the option of turning it on the Vista machine. I hope these issues are both easily fixed since I purchased the software based on the fantastic reviews in the App store especially stating how trouble free the product was.

Note I checked today and it is connecting on both 3G and WiFi (after restarting the Source software as described above)

Thanks in advance for your response.