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iCam Support / Re: Is there phone support?
« on: July 30, 2012, 12:36:58 PM »
I have installed the AICN1500Wv2. I have several problems that I can't get straightened out. I am going on vacation next week and I am taking my dogs along. I'd like to keep an eye on them while they are in the condo. I'd like to be able to view them from my iphone and my ipad.
The computer does not recognize that there is an camera installed to be able to view it with through icam. I tried to choose it from the drop down menu but there is nothing to choose. I am able to see that the camera IS working because I have viewed it through the Airlink IP website. (You'll have to forgive me, I am writing this from my job, not my home computer. I am trying my best to be as accurate as possible).
I have installed icam from on both the iphone and the ipad but when I try to sign in using the correct passwords, I just get the arrow that goes around and around. Nothing ever connects.
Can you give me an idea what I am doing wrong?
Also, I need to know how to use this wirelessly, it's connected via ethernet.
Last week when I called Airlink, I was able to view my home from my work computer by entering in the correct IP address, now today when I try it..........nothing happens.
I'm grateful for any help you can give me.
Thanks.
The computer does not recognize that there is an camera installed to be able to view it with through icam. I tried to choose it from the drop down menu but there is nothing to choose. I am able to see that the camera IS working because I have viewed it through the Airlink IP website. (You'll have to forgive me, I am writing this from my job, not my home computer. I am trying my best to be as accurate as possible).
I have installed icam from on both the iphone and the ipad but when I try to sign in using the correct passwords, I just get the arrow that goes around and around. Nothing ever connects.
Can you give me an idea what I am doing wrong?
Also, I need to know how to use this wirelessly, it's connected via ethernet.
Last week when I called Airlink, I was able to view my home from my work computer by entering in the correct IP address, now today when I try it..........nothing happens.
I'm grateful for any help you can give me.
Thanks.
