I'm currently using Windows 7 Pro with IcamSource 2.9 and saving images to Dropbox. I was informed by Dropbox that they will be ending support for Window 7, 8 and 8.1 on October 22, 2024 and will cease functionality May 2025.
I missed the window of opportunity of upgrading to Windows 10 for free and cannot upgrade directly to Windows 11. I'm considering getting another desktop with Windows 11 and would like IcamSource 2.9 to work as I have 9 cameras using the program.
Thanks.
Yes, the iCamSource 2.9 is also compatible with Windows 11. 👍
Have you tried checking the Auto-Config Router checkbox in the iCamSource Pro before clicking the Start button? If that doesn’t work, please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource Pro with that option enabled.
Our iCam Pro Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icampro/help/troubleshooting.php#icam3
Thank you for your post. Unfortunately, it's not that simple. Many of the Microsoft code libraries that iCamSource requires are only available for desktop/laptop computers (x86 type processors).
Please send a screenshot of your router’s port forwarding configuration and a screenshot of iCamSource to support@skjm.com, so we can verify the settings.
Also, please reference this post and your username in the email.
Thank you for your post, and I am sorry that you are having problems.
I apologize for the delayed response. Please make sure you Quit iCamSource before attempting to Start iCamSource Pro. They might be fighting iCamSource for access to the camera.
It looks like it is an issue related to the creation of the recorded webm event videos. There may be some invalid raw video data that the app is having problems with creating a final webm video file, so yes deleting any files in your iCamSource Pro’s Events Folder that are not webm files should hopefully resolve this particular crashing issue when launching iCamSource Pro.
If you are running iCamSource Pro, are the phone and the computer running iCamSource Pro on the same local network?
That error message indicates that iCam Pro is in free mode, so it will only connect to an iCamSource Pro that's on the same local network.
If you are on the same local network, please go to the Advanced tab in iCamSource Pro to see if "Disable LAN-Only Discovery" is checked. It should be unchecked.
If you have purchased iCam Pro service, then you will need to go the Store page in the iCam Pro app and hit the "Restore" button to put the app into paid mode.
What version of Windows are you currently running on your computer? Is your webcam plugged into a USB hub or extension cable? If so, please try plugging it directly into the computer.
Make sure that Windows is fully updated through Windows Update and that you have the latest drivers installed for your webcam.
Also, please make sure there aren’t any other video capture programs (such as Skype) running. They might be fighting iCamSource for access to the camera.
When you run iCamSource, you’ll need to select the "Ethernet /Wi-Fi" tab because the camera is a network camera, not a USB camera. Then, enter the MJPEG or JPEG URL for your camera.
If the MJPEG or JPEG URL isn’t something that can be found by searching around with Google or by contacting their support, we actually have another solution available, although it is currently in its very preliminary stages, and that is: http://skjm.com/icam/mjpeg_test.php
When you enter the camera’s IP address and port into that web page, it will attempt to connect to the camera using all of the common MJPEG and JPEG URLs that we are aware of. If any of the URLs produce an image, then that is the URL to use in iCamSource.
If your camera requires a login and password, you can enter them in that webpage right before the address : login:password@Camera_address
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