Messages

1

iCam Support / Re: iCam source software just stops working about every 24 hours?

« on: July 17, 2009, 03:41:58 PM »

What URLs are you using to connect to your cameras in the iCamSource, and are you choosing the MJPEG or JPEG radio button?

1. MJPEG

2. Cam1 (Instance 1)
http://192.168.1.13/img/video.mjpeg

Cam2 (Instance 2)
http://192.168.1.14/img/video.mjpeg

Cam1 is on port 1024 and Cam 2 is on port 1025.

By the way, exact same problem occurs with application iVid, which I als purchased.  A stop then start resolves the problem, usually once at least every 24 hours.

Thanks for the quick response ...

Regards,
Doug

2

iCam Support / iCam source software just stops working about every 24 hours?

« on: July 17, 2009, 06:28:39 AM »

Here's an issue that I'm not sure why it's happening, but it is going to create a problem for us if we want to travel and use iCam to check on the dogs and bird remotely from our iPhones.

We have 2 Linksys WVC54GCA wireless cams running using two instances of iCam v1.3.  The iCam source software is running on a dedicated brand new Mini Mac located on our home LAN and it's sitting idle most of the time, however, we have sleep mode turned OFF so it doesn't affect iCam source.

For whatever reason, iCam simply stops working and we're unable to view the cameras from our iPhones.  The message says that there's no name etc that matches the iCam database, or something like that.  This failure of the iCam source programs happens about every 24 hours of continuous running. 

I know the cameras are working because using a standard Safari browser, we can put in the link to them and view them that way.

Now here's the thing that's odd.  If we log into the Mac Mini and do nothing except stop, then start the iCam source apps, the iPhone video appears and everything is fine again.  As each instance is turned OFF then ON, it's video quickly appears in sequence on the iCan iPhone software windows.

So, it's apparent that the problem lays in the iCam source code and for some reason, it simply disconnects itself from its server, so the iPhone counterpart doesn't know it's there.  There are NO crash LOGS.

I'd recommend that somehow the iCam source code have a method of calling the server now and then to validate that it's still there, essentially equivalent to a stop then start routine.  Failing that, this should happen at least every 24 hours, or perhaps a use defined variable they can use on the set up screen.

Anyone else getting this problem?   

Regards,
Doug

3

iCam Support / Re: "BROKER CONNECTION ERROR"

« on: July 13, 2009, 08:18:44 AM »

Hi ...

Ok, after reading a positive review, I just purchased this app for my iPhone 3G running 3.0.

I'm getting exactly the same problem as described here.

I have a very high 3G signal (maximum bars) and I see the desktop source say 1 connected, then it disconnects and I get the "broker" message on the screen.  We're going on a trip and I'd like to use this software as an in-house security cam, so any help would be appreciated..


Correction:

I'm getting a Source Connection Error, not a Broker Error.. sorry about that ...

Source Connection Error

Users may see this error message when they are attempting to connect from a network other than the one their iCamSource is running on. (An example of this is when they are connecting via 3G/EDGE as opposed to the same network via WiFi.)

The cause is usually that one or both of their networks use a more complex form of port translation, making it one of the few cases where iCam doesn't "just work" out of the box. The solution involves forwarding ports in their router to the computer running the iCamSource.

To confirm that this is indeed the solution, simply go to http://whatismyipaddress.com/ from your computer and e-mail support@skjm.com what is says your computer's external IP address is. If port forwarding will fix the problem, we will send you instructions on what to do next. If you are unfamiliar with forwarding ports in your router, also include the make and model of your router in your e-mail, and we can attempt to find the manual online and walk you through it.