SKJM Forum

Support => iCam Support => Topic started by: matty_g_8 on March 31, 2015, 03:21:52 PM

Title: Cannot connect over the web
Post by: matty_g_8 on March 31, 2015, 03:21:52 PM

Hi ive just tried the software and am just using a laptop with built in webcam

It works fine if i use the app on my phone over wifi on same network but cannot get it to work if connecting over the web

what are the steps to enable this?

I select auto-config router and enable public proxy

on my mobile i get source connection error
one or more of the icamsources returned by the icam broker server could not be connected

if i try over icamweb it just constantly says connecting

Title: Re: Cannot connect over the web
Post by: SKJM Support on April 01, 2015, 01:25:00 AM

Please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.

Our iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3