SKJM Forum

Support => iCam Support => Topic started by: bbeckes on October 17, 2013, 12:30:59 PM

Title: iCamWeb-I updated flash, now it is not working
Post by: bbeckes on October 17, 2013, 12:30:59 PM

So I updated to Flash 7.2 and now when I log in to iCamWeb is says connecting and nothing happens.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: SKJM Support on October 17, 2013, 01:48:17 PM

Are you on a Mac or Windows computer? What web browser are you currently using?

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: bbeckes on October 17, 2013, 02:06:48 PM

I am on a windows computer, running windows 7. I am using firefox, but I also tried it in internet explorer and got the same result.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: ksucatz on October 17, 2013, 06:00:01 PM

Having the same issue on multiple machines....Windows XP and 8.  Chrome Browser and Firefox

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: SKJM Support on October 17, 2013, 09:06:24 PM

Quote from: bbeckes on October 17, 2013, 02:06:48 PM

I am on a windows computer, running windows 7. I am using firefox, but I also tried it in internet explorer and got the same result.

It appears that the latest Mac Firefox (23.0.1) with the latest Java (7 Update 40) doesn't seem to load the applet correctly.

Have you tried iCamWeb in Explorer?

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: bbeckes on October 18, 2013, 09:52:33 AM

Yes  I also tried it in Internet Explorer.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: bbeckes on October 18, 2013, 11:29:02 AM

Quote from: bbeckes on October 18, 2013, 09:52:33 AM

Yes  I also tried it in Internet Explorer.

I uninstalled Java and reinstalled it which fixed the problem!

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: SKJM Support on October 18, 2013, 02:45:02 PM

I'm glad you got it working!

If you have any other issues or questions, please let us know.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: bbeckes on October 21, 2013, 11:57:05 AM

Quote from: SKJM Support on October 18, 2013, 02:45:02 PM

I'm glad you got it working!

If you have any other issues or questions, please let us know.

AND....the problem is back! This is so frustrating.......I didn't do anything different.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: SKJM Support on October 22, 2013, 10:26:05 AM

Do you trust or allow the Java Applet when the pop-up message appears?

Please send a screenshot of the iCamWeb page after you've 'allowed' the Java applet and let it connect for about 10 seconds, to support@skjm.com (http://support@skjm.com).

Also, go to http://javatester.org/version.html (http://javatester.org/version.html) and let us know what it says (or also send a screenshot).

In your email, please reference this forum post and your user name.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: bbeckes on October 22, 2013, 12:36:55 PM

So I did some digging and I fixed the problem again, hopefully this will be the last time I have to do this. Here is what I did:
1. While you are on the iCamWeb webpage, click on Tools in the menu bar and select Page Info
2. Click on the Permissions Icon and scroll down to Activate Plugins
3. Select Allow for the two Java plugins

Done!

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: SKJM Support on October 22, 2013, 10:52:16 PM

Thanks for the additional information. We are glad you got it working again.

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: ahakobyan on April 06, 2015, 01:19:03 PM

i can't get it to work on any browser.

why is it so complicated? how come there is no better solutions for the web?

Title: Re: iCamWeb-I updated flash, now it is not working
Post by: Jay on April 08, 2015, 11:21:59 AM

Are you using a Mac or Windows computer?  What browsers have you tried so far?