SKJM Forum

Support => iCam Support => Network / IP Camera Compatibility => Topic started by: acevallos@satx.rr.co on December 19, 2011, 06:56:42 PM

Title: Evo works iphone does not
Post by: acevallos@satx.rr.co on December 19, 2011, 06:56:42 PM

 My evo andriod works on sprint when away from wifi my wife's sprint iPhone will not connect when on 3G but will connect on wifi. Please help,

Title: Re: Evo works iphone does not
Post by: SKJM Support on December 19, 2011, 11:56:53 PM

What error message is your wife seeing when she is unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error?

If she's seeing the Source Connection Error, have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If it still doesn't work with that option enabled, please let me know what status message appears next to the Auto-Config Router checkbox in iCamSource.

Our new iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3 (http://skjm.com/icam/help/troubleshooting.php#icam3)