SKJM Forum
Support => iCam Support => Topic started by: Doug in Los Angeles on July 20, 2011, 12:56:34 PM
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Hi SKJM--
Can you tell me if iCamSource 2.2.3, or any of the beta versions, are compatible with the new Mac OS that was just released today? I've looked at a compatibility page (roaringapps.com) but didn't see you on there. Thanks for the great work--
Doug
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We haven't found any issues or problems with any versions of the iCamSource running on Lion in our testing. :)
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I just upgrade to Lion on my Mac Mini and iCamSource 2.2.3 is pegged at 98%+ CPU utilization. Somethings up! :(
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I was reading about a glitch with Adobe Flash in the new OS...Adobe said it's possibly because Lion (apparently) disabled hardware acceleration. You might try exiting icamsource, enabling hardware acceleration in the settings, and then restarting icamsource.
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I was reading about a glitch with Adobe Flash in the new OS...Adobe said it's possibly because Lion (apparently) disabled hardware acceleration. You might try exiting icamsource, enabling hardware acceleration in the settings, and then restarting icamsource.
Adobe has retracted that claim.
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What are the specifications of your Mac and what camera(s) are you using with the iCamSource?
Version 2.2.3 of the iCamSource using the Built-In iSight and running on a Late 2008 13-inch Aluminum MacBook 2.4 GHz Intel Core 2 Duo with 4 GB of RAM running OS X 10.7 uses around 10% CPU with Motion Detection enabled and detecting "More Often" with the iCamSource Preferences window closed.
(Closing the iCamSource Preferences window does improve CPU usage because the preview image does not need to be rendered.)
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Same issue with my MacMini.
The iCamSource-window is closed and motiondetection is disabled.
Here some additional information:
Mac: http://s.wittberger.net/8ouc (screenshot about this mac window)
Cam: Logitech HD Pro Webcam C910 => http://www.logitech.com/en-us/webcam-communications/webcams/devices/6816
Process analysis of iCamSource: http://s.wittberger.net/8oJr (text-file)
Process detail view: http://s.wittberger.net/8pA0 (screenshot)
I hope this information is helpful.
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I only see 8-9% CPU when using our Logitech Pro 9000 (http://www.logitech.com/en-us/webcam-communications/webcams/devices/6333) and 12-13% CPU with our Microsoft LifeCam HD-5001 (http://www.microsoft.com/hardware/en-us/p/lifecam-hd-5001/GNF-00001) but do see over 80% CPU usage with our Logitech HD Webcam C510 (http://www.logitech.com/en-us/support-downloads/downloads/webcams/devices/6817).
Motion detection processing does not seem to be the issue, because disabling motion detection entirely did not result in a significant CPU usage reduction.
I also tried running PhotoBooth using the Built-In iSight (4-5% CPU) and the Logitech Pro 9000 (3-4% CPU) but when I used it with the Logitech HD Webcam C510 the CPU usage was 40-50% so it looks like it is an issue between the new OS and certain webcams.
Running the iCamSource with the Logitech HD Webcam C510 on a Snow Leopard (Mac OS X 10.6.7) machine resulted in normal CPU usage numbers similar to other webcams, so this is a Lion-specific issue for certain types of webcams.
We will look into this issue further, but there may not be much we can do since it appears to be an OS issue as other webcam applications are effected.
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In our preliminary testing it appears to be an issue with the audio stream coming from the camera. If you choose "No Audio" in the iCamSource do you see a large drop in the % CPU usage?
UPDATE: Actually, it may not be an audio issue, because on my Mac Pro when I select the Logitech C510 in the development version of the iCamSource I see a large amount of jpegdecompress_MPLoop threads created by the system waiting in a JPEG_CComponentDispatch function ... So it is likely due to how Lion / QuickTime does the back-end processing of the video stream coming from the camera.
UPDATE 2: When running Photo Booth with my 27" Cinema Display's Built-In iSight the VTDecoderXPCService helper process is jumping between 35-45% CPU. This seems to be an issue with Lion's video handling back-end. Hopefully 10.7.1 will fix this issue.
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In our preliminary testing it appears to be an issue with the audio stream coming from the camera. If you choose "No Audio" in the iCamSource do you see a large drop in the % CPU usage?
UPDATE: Actually, it may not be an audio issue, because on my Mac Pro when I select the Logitech C510 in the development version of the iCamSource I see a large amount of jpegdecompress_MPLoop threads created by the system waiting in a JPEG_CComponentDispatch function ... So it is likely due to how Lion / QuickTime does the back-end processing of the video stream coming from the camera.
UPDATE 2: When running Photo Booth with my 27" Cinema Display's Built-In iSight the VTDecoderXPCService helper process is jumping between 35-45% CPU. This seems to be an issue with Lion's video handling back-end. Hopefully 10.7.1 will fix this issue.
I have the same CPU usage issue on our 27" iMac i7 as well.... 25-30% usage with iCamSource or PhotoBooth. I'm suspecting an OS issue here.
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I'm having iCamSource crashing regularly - maybe every day at least once, sometimes inelegantly, requiring a reboot before being able to start iCamSource again.
Is there some sort of log I can send which will help diagnose the issue?
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i might be having a similar problem. my icamsource is almost flashing off and on every 30 minutes or so. the iPhone app doesn't see any sources, then does sometimes. also, the app on the mac mini is up and down. the light on the web cam appears for a short time, then disappears. all after installing lion.
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I'm having iCamSource crashing regularly - maybe every day at least once, sometimes inelegantly, requiring a reboot before being able to start iCamSource again.
Is there some sort of log I can send which will help diagnose the issue?
What is the the % CPU usage of the iCamSource application?
Also, if you Stop iCamSource and run Photobooth, is it running at a high CPU %?
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i might be having a similar problem. my icamsource is almost flashing off and on every 30 minutes or so. the iPhone app doesn't see any sources, then does sometimes. also, the app on the mac mini is up and down. the light on the web cam appears for a short time, then disappears. all after installing lion.
Same questions:
What is the the % CPU usage of the iCamSource application?
Also, if you Stop iCamSource and run Photobooth, is it running at a high CPU %?
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I'm having iCamSource crashing regularly - maybe every day at least once, sometimes inelegantly, requiring a reboot before being able to start iCamSource again.
Is there some sort of log I can send which will help diagnose the issue?
What is the the % CPU usage of the iCamSource application?
Also, if you Stop iCamSource and run Photobooth, is it running at a high CPU %?
ICamSource uses About 10% of CPU, stopping that and using photo booth; photo booth uses about 2%.
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I'm having iCamSource crashing regularly - maybe every day at least once, sometimes inelegantly, requiring a reboot before being able to start iCamSource again.
Is there some sort of log I can send which will help diagnose the issue?
What is the the % CPU usage of the iCamSource application?
Also, if you Stop iCamSource and run Photobooth, is it running at a high CPU %?
If iCamSource is crashing, there should be crash logs.
The crash logs would be in:
/Users/<Your Username>/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log
or in:
/Library/Logs/CrashReporter/iCamSource_<date_time>.crash.log
If you have Mac OS 10.6.3, I think they moved the crash logs to /Library/Logs/DiagnosticReports or /Users/<YourUsername>/Library/Logs/DiagnosticReports
If you find crash logs, please send the most recent one to support@skjm.com and reference this post.
ICamSource uses About 10% of CPU, stopping that and using photo booth; photo booth uses about 2%.
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Quite a bunch of logs! Sent as requested.
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Hi,
I'm having the same problem. My CPU usage is cool at about 5% but iCam crashes constantly. It never stays open for more than 12 hours. I just loaded it again. Do you want my crash logs as well after it crashes again?
Thank you.
iMac 27-inch, Mid 2011
Processor - 3.4 GHz Intel Core i7
Memory - 16 GB 1333 MHz DDR3
Graphics - AMD Radeon HD 6970M 2048 MB
Software - Mac OS X Lion 10.7 (11A511)
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Hi,
I'm having the same problem. My CPU usage is cool at about 5% but iCam crashes constantly. It never stays open for more than 12 hours. I just loaded it again. Do you want my crash logs as well after it crashes again?
Thank you.
iMac 27-inch, Mid 2011
Processor - 3.4 GHz Intel Core i7
Memory - 16 GB 1333 MHz DDR3
Graphics - AMD Radeon HD 6970M 2048 MB
Software - Mac OS X Lion 10.7 (11A511)
Yes, please only send the most recent one or two to support@skjm.com (http://support@skjm.com) and reference this post.
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Still not solved, in fact with the latest release of iCamSource, it is crashing more regularly on two different macs. Are there many using Lion who don't have this problem.?
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Still not solved, in fact with the latest release of iCamSource, it is crashing more regularly on two different macs. Are there many using Lion who don't have this problem.?
Our developers have been able to replicate the crashing problem by running the iCamSource with 8 IP camera connections. As we are now able to reproduce the same type of crash, we will try various work-arounds to see if we can come up with a solution.