SKJM Forum
Support => iCam Support => Topic started by: Stefan on April 18, 2009, 09:10:31 AM
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UPDATE - We have a new Troubleshooting (http://skjm.com/icam/help/troubleshooting.php) page that should help explain the possible causes and solutions for many of the more common connection issues: http://skjm.com/icam/help/troubleshooting.php
No Sources Found
There are two potential causes for this error:
1) The login and password on the iCamSource and iCam do not match. (Please note that they are both case sensitive.)
2) The iCamSource on your computer is unable to communicate with the iCam Broker Server.
If you are running Mac OS X and your firewall in System Preferences > Security > Firewall is enabled, make sure that the iCamSource is one of the applications allowed to accept incoming connections.
If you have made sure that your Mac or Windows computer's firewall software is "allowing" the iCamSource to communicate with the Internet, then the next step is to go to http://whatismyipaddress.com/ from your computer and e-mail support@skjm.com (support@skjm.com?subject=iCam "No Sources Found" Message) what it says your computer's external IP address is so that we can further troubleshoot the problem.
Broker Connection Error
This error message usually indicates that iCam on your iPhone or iPod touch cannot communicate with the iCam Broker Server. This is most likely due to a poor Internet connection (due to a weak cellular signal) or your network not allowing outgoing UDP communication. We can confirm the issue if you go to http://whatismyipaddress.com/ from your iPhone or iPod touch and e-mail support@skjm.com (support@skjm.com?subject=iCam "Broker Connection Error" Message) what it says your device's external IP address is.
You can also try connecting via both 3G/EDGE and WiFi, if available, to see if you achieve a different result.
Source Connection Error
This error message indicates that both iCam and the iCamSource are able to connect to the iCam Broker Server, but they are unable to connect to each another.
Please refer to this support forum post for further Source Connection Error troubleshooting information: http://skjm.com/forum/index.php?topic=403.0
Error Code 14 - Render Stream Failed
This error means that the iCamSource is having problems communicating with your webcam.
First make sure that there are no other applications attempting to use the webcam at the same time as the iCamSource. Make sure that your webcam is plugged directly into your computer, and not into a USB hub. If it is already plugged directly into your computer, try plugging it in to a different USB port.
Next, try rebooting your computer. If you are still having issues, make sure you have the latest drivers installed for your webcam.
If none of those things help, you can try installing these two operating system prerequestites required by the iCamSource:
Visual C++ Redistributable Package: http://skjm.com/icam/vcredist_x86.exe
.NET Framework: http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en
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I am getting error code 11. For some reason I had auto start checked, I had a issue with my webcam and the app closed now when I try to start up again all I get is the error code 11. you camera drivers mayb need to be updated. They are all updated and the cam works fine. I have removed the carmera and reinstalled, removed icamsource and reinstalled, rebooted the computer and even tried pounding on it ( just kidding) and nothing is working. Even when I totally removed the my webcam the isource is not opening and giving me this error. Any ideas?
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There appears to be an issue with the Windows iCamSource when AutoStart is enabled and it encounters an error. We will fix that in the next release, but in the meantime, you can try the method outlined here to turn off AutoStart: http://skjm.com/forum/index.php?topic=179.msg649#msg649
If you try choosing "No Audio" and clicking Start do you still receive the error?
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What's the phone # to call for support? I've been emailing back and forth for two days now, still can't use the application, and support staff have stopped responding.
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Unfortunately we are a small company and as such are only able to offer e-mail support at this time.
I have reviewed your e-mail support correspondence and it appears that Jay has responded to your every one of your 4 e-mails within 2-4 hours of you sending it. Are you not receiving his replies?
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# thank you!
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Hello I just bought a webcam to try this app out and im a bit frustrated. It keeps freezing up on video screen. I can still hear sound on my iphone, but image is frozen. Windows XP, iphone 2.2.1, using beta version of the new icam software. Any ideas on fixing this? No usb extension cords, usb 1.1 being used.
Thanks,
Daniel Lynn
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DanielBee - I responded to your other post here: http://skjm.com/forum/index.php?topic=261.0
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I have the app running fine on my Iphone. its been working fine until this morning (first time trying it out without the home wifi). Got to the office and it was running fine with 3g signal. Had it running a few times until around 10am, when it failed to connect with the "broker" error message.
Any ideas why it would work on 3g, then stop?
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If it was working over 3G and then you received the Broker Connection Error then most likely you simply had a weak wireless signal. Are you still receiving that error message? If so, do you have full signal bars?
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I had a full 3g signal (the mast was only a few feet away from our building), yet i kept getting broker error message.
Last night, at a friends house, I put the laptop on, used the built in cam and it run fine, using the same wifi network.
Yet, again when I went down to the local store, I had the Edge network, almost full bars and got the broker error message, constantly - it didn't work once.
When I got back to his house, connected to the wifi signal and the same error message appeared constantly. it was only after I had stopped the app on both Iphone and laptop and re-started both did it start to work again.
can you please help?? this app is well worth the fee, but I just want it to work so I can keep an eye on my dog whilst im in the office.
!
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The Broker Connection Error indicates that your iPhone cannot communicate with our iCam Broker Server for some reason. Which company is your wireless provider?
The next time you receive the Broker Connection Error when connecting via 3G/EDGE, if you could go to http://whatismyipaddress.com/ from your iPhone and e-mail what it says your external IP address is to support@skjm.com we can see if we can find it in the iCam Broker Server logs and further troubleshoot the issue.
From your original post it looks like it has worked fine from 3G/EDGE before, so I am not sure what has changed. I suppose that if you do connect successfully (or at least get a different error other than the Broker Connection Error) when connecting via 3G/EDGE then e-mail us that external IP address as well.
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Are any of these problems related to the new iPhone update. I had no problems with iCam until I updated.
I can see my camera fine via a wireless network from several sources but thru Edge or 3G I get the
"One or more of th iCamSources returned by the iCam Broker Server could not be connected to"
I am not a computer genius but I have to think that something is just not up to date with the iCam software and the new iPhone update.
I will try the whatismyipaddress and email you that but it seems from these post nothing is being resolved by doing this.
Sure this program only cost me $5.00 but I would like to think unless skjm goes bankrupt it should continue to work and be updated.
ciao
S
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tunafish is getting technical support for this issue through email. If there is any new information about this issue from the emails, I'll post it in this thread.
Unfortunately for a small percentage of iCam users, the 3.0 software update has caused issues when connecting via 3G/EDGE. The reason for this is that (for some reason) iPhone 3.0 devices connect to AT&T differently than all previous iPhone software versions. With a 3.0 iPhone, AT&T uses a more complex form of port translation, causing some users to get the "Source Connection Error".
In general, when users have the "Source Connection Error", we are usually able to resolve it once we get their IP information. I guess they just don't come back here to tell the forum that it was fixed.
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I want to say thank you for the patience in helping me sort through my problem. Since updating the iPhone, I was able to access iCam through wi-fi but not 3G. Stefan walked me through the port forwarding process and all works fine now. This is fantastic support for a $5 product. Well done and thank you. I have spread the word about iCam and everyone I have shown is impressed and has immediately bought it. No, I have no association with iCam. Keep up the good work!!
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You are most welcome ... And thanks! :)
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Im getting this error to on 3g. I have full bars, smetimes when i refresh my cams come up sometimes they dont. i just added the push notification because i have people working in my house today why i am at work, tested push before i left, it worked somewhat okay but now this 3g connection problem bugs me. i was okay before the update
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Alex - Are you seeing the Source Connection Error when connecting via 3G?
If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and e-mail support@skjm.com what it says your external IP address is then we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.
Please reference your forum post or forum name in the e-mail.
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i download my icamon my itouch but it i cant find the application on my itouch(2g). what happen? i spent $4.99. waaaaaaaaaaaaah! pls. help me!
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The latest version of iCam requires that the iPhone OS 3.0 be installed. Are you running 3.0 on your iPod touch?
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I have tried numerous times trying to get this to work on 3g but all times i get just one message.
One or more of the icamsources returned by the icam broker server could not be connected to
I cant tell how frustrating this is.
Stefan has been so helpful but i am stuck. It just wont work on 3g.
this is my best app so far.
please someone help me. It all started after the new software update on laptop but is driving me crazy
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Which new software on the laptop, version 1.3.1 of the iCamSource?
Yours is a strange situation because I am able to connect to your source over WiFi and 3G, you are able to connect to your friend's iCamSource over WiFi and 3G, and you are able to connect to my iCamSource over WiFi and 3G. You just cannot connect to your own iCamSource over 3G.
If you want to try forwarding ports in your router (that I mentioned in my last e-mail), we can try that.
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I thought this app was soooo cool and usefull that i created an account just write this thank you post and say GREAT JOB. i cant believe how easy this was to set up and install. Keep up the great work.
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Thanks! :)
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Sounds like I have a similar problem to a recent post my 'mm' in that I have started getting the following error message.
One or more of the icamsources returned by the icam broker server could not be connected to
Here's my situation:
• I'm with Optus (Australia) using latest iPhone GS with OS3.
• I'm using latest iCam iphone and Mac iCam Source versions
• Works fine over local WiFi network and via iCam web - just not 3g
• It used to work prior to OS3 and iCam updates. I also purchased the Push notifications update.
• Router firewall is off. I can also VPN into network over 3g so I don't think it's my router!
Would love to get this working again, so ideas are very welcome!
Thanks Nick.
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If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and e-mail support@skjm.com what it says your external IP address is then we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.
Please reference this forum post and your forum user name in your e-mail. :)
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i have used this product before the update and worked fine...no problems at all...since the update...nothing works...i sent an email to you with my IP and what my error messege was in the subject, but forgot to include my user name, but my user name is the same as my email just about...
why did this all of a sudden happen when the update for 3.0 occured?
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We did get your e-mail ... Thanks.
Unfortunately for a small percentage of iCam users, the 3.0 software update has caused issues when connecting via 3G/EDGE. The reason for this is that (for some reason) iPhone 3.0 devices connect to AT&T differently than all previous iPhone software versions. With a 3.0 iPhone, AT&T uses a more complex form of port translation, causing some users to get the "Source Connection Error".
There is a solution, however, and that involves you forwarding ports in your router to your computer running the iCamSource.
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I am receiving this same error message...was a fantastic program that now encounters errors and will not work. Unfortunately this has occurred as a very sensitive security issue has arisen. I installed the source on a pc running xp, and my iphone 3g carrier is at&t. Please help. Am I to understand that there is a router port issue or workaround? Can you post that here so that we can all get this program functioning again?
user id: bugzdad
email: ctmassage@hotmail.com
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This is a really fantastic app and service and thank you for being so diligent in troubleshooting this problem. Far superior to similar apps available for the iPhone.
I too am experiencing the same issue with accessing my home network iCamSource through 3g on my iPhone. I get the same iCam Broker Server could not be connected to message. It was working perfectly until I 1. updated iCamSource from 1.3 to 1.3.2, and 2. jailbroke my phone. I don't know if the first issue has anything to do with the problem since it seems people have been having trouble with this prior to the update. I imagine it could be a jailbreaking issue. Also, I've messed with my carrier settings in order to enable mms, which still won't work because AT&T is successfully blocking it, for me at least. Wifi works fine.
My previous configuration, before I fiddled with the iPhone OS and when things used to work, was an iPhone 3g with OS 3.0 (haven't updated yet), Mac OS X 10.5.7, and an AirPort Extreme network with port forwarding. I have updated to 10.5.8, though the problem was instigated prior to this, and I have changed my home network SSID, but nothing else. I will go ahead and email my phones ip address, but I wanted to know if this might be a similar scenario to those experiencing the same problem.
Thank you for the support.
Update: I've updated to iCamSource 1.3.4 and 3g seems to be working perfectly now. Yay! I rebooted the iPhone and I can see myself right now, but the Broker Server message still popped up once. The video stilled worked over 3g even after the message appeared. Also, the Check For Updates... menu item doesn't work for version 1.3.2. I just happened to see that there was a newer version on the website and I installed it.
Thanks for working on this problem guys. Much appreciated! :)
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bugzdad - General port fowarding information is available here: http://skjm.com/forum/index.php?topic=182.msg644#msg644
If you need any help with your particular situation, please email your computer's external IP address to support@skjm.com. To get your computer's external IP address, go to http://whatismyip.com in your computer's web browser.
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it works now...just cant use it at work or school...but love the new feature of taking pictures..
thank you for the help...one of the best apps i got...
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Ok, I have created two new "Troubleshooting" threads, one dealing with the specifics of the Source Connection Error (http://skjm.com/forum/index.php?topic=403.0) and another for Port Forwarding (http://skjm.com/forum/index.php?topic=402.0) ... Hopefully folks will find these useful. :)
As always, comments and / or feedback are always appreciated.
Thanks! :)
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I am in the UK on o2 using 3g os 3.0 and I have a great signal yet I am getting the pop up box error "One or more of the icamsources returned by the icam broker server could not be connected to" most of the time but on the odd occasion I manage to get a connection and the streaming is fine..just tried it again now after a dozen times and it has connected and working ok but is not reliable any help much apreaciated.
Ricky
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Problem solved. Zonealarm was the culprit... not the BTHomehub although I have set port forwarding up on the hub
works fine very happy so far
Ricky
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Until today everything was great - most of the time.
Today, for the first time I'm getting the following error:
Your network may be preventing you from making UDP connection to the iCam Broker Server.
What is the problem? What's wrong?
BTW - sometimes it works after refresh, most of the time not. Also, sometimes it shows only part of the cameras, not all of them.
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Are you getting that error when your iPhone is connected via 3G or WiFi? That error message usually means that you have a weak WiFi or 3G signal or a generally poor Internet connection, since you are unable to connect to the iCam Broker Server.
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Both, 3G & WiFi
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If you could go to http://whatismyipaddress.com/ from your iPhone after receiving the Broker Connection Error over 3G and e-mail support@skjm.com what it says your external IP address is then I can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.
Please reference this forum post in your e-mail.
Thanks! :)
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I upgraded to icamsource 1.4 on two PCs running win7 pro. Both have the same camera and driver. One works fine. The other generates the following error "icamsource.exe stopped working." I've uninstalled the program, C++ and the .net applications, and reinstalled the software. I continue to get the error. The previous version of icamsource was working fine today, but the upgrade is not. Any assistance would be appreciated.
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That is interesting that on one machine it is working and on the other it is not. Are you running the the 32- or 64-bit version of Windows on those computers?
This seems to be an issue that is plaguing some users of the Windows iCamSource: http://skjm.com/forum/index.php?topic=561.0
Any updates we have will be posted to the above thread.
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My app gets an error MSG not conected to the server on 3g but works fine on wifi ???
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orodriguez999 - Are you seeing the Broker Connection Error or the Source Connection Error?
A Broker Connection Error most likely means that you either have a weak cellular signal, and a Source Connection Error means that you'll most likely have to forward ports in your router to the computer running the iCamSource.
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Thanks for the reply. I def gotta forward the ports but can't figure it out on my router settings. I have a netgear WNR1000 I get to the forwarding prmt but it's asking for an IP address? Please help. Works perfect on wifi just not 3G. Thanks in advance :)
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If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and e-mail support@skjm.com what it says your external IP address is then we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.
Please reference your forum post and user name in your e-mail.
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Hi ;D
I will probably install iCam in my iPhone, but first i´d like to try how it works. I have installed iCamSource and got my Logitech webcam working so far. If i try iCamweb on my other pc (connected to the same switch) it works just fine. But when I´m trying to connect from my work it says "Broker connection error". I have tested my outgoing UDP ports 12000-12500 and all are open and I installed the registry key too. Still no connection ??? can I test the connection on my work PC someway ??
Well ports isn´t open at work. But do they need to be for me to connect to the Broker server?
;D It works perfectly on my iPhone ;D
Regards
Mike
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Hi, this message recently popped up and I am unable to resolve it. The iCam had been working fine for quite some time and I am unaware of any changes I made which may have interfered. I am running XP Home. The cam came with the machine and I don't find any driver updates on the Lenovo web site. Any ideas on how I might trouble shoot? Thank you!
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If iCamSource was working fine before, it's most likely that error means that your computer has gotten into a bad state. That error is actually a Microsoft Directshow error. The most common fix for that error is to reboot the computer. If you haven't rebooted since the problem first showed up, please reboot.
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Thanks for your reply. I should have mentioned that this began a few weeks ago, so the pc has been restarted many times. Also, I completely uninstalled and reinstalled the software, but same result. Thanks again.
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Some other things that could possibly cause error 14 are:
1) The webcam drivers. This is unlikely in your case since it was working before.
2) Another program accessing the camera, such as Skype. It could even be another instance of iCamSource running in the background, so it might be a good idea to check the Process list in Task Manager to see what other video capture programs might be running.
3) Faulty USB hubs or extension cables. It sounds like your camera might be a built-in camera, in which case you wouldn't have either of those.
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This software simply does not work on a 3G network. I can access everything else very well on 3G. I can access the camera with no problems on WiFi, but your product description says that it will work on 3G and Edge networks. So, what's the deal?
I get:
Source Connection Error
One or more of the iCamSources returned by the iCam Broker SErver could not be connected to.
:'( ???
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tfawbush is currently getting support via e-mail.
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Hi Stefan, Thank you for you support on this forum. I followed your advice in checking the processes list in task manager, but I do not fund anything that seems to interact with the camera. Do you have any other thoughts on what it could be?
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OK Stefan, I made some progress... I stopped 4 instances of iCam program in the process list and the application now launches on my PC and shows the live image (I don't know why this has worked when rebooting did not). However, the iCam app on the phone does not seem to find it. I installed the app on my laptop and it immediately connected. The laptop also allows me to check the box for Send Push while the desktop does not. Is there anything I might do?
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What error message(s) are you seeing when you cannot connect with iCam?
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im a total newb and im sorry if this is posted in the wrong section.
i'm getting "no sources found" error all of a sudden after the program works for a few hours.
first, I want to say thank you for making such a great product. simply brilliant!
everything works for me so far except 1 thing:
i'm using as a source a hp laptop with a built in camera. i tell it to start. i'm viewing the video using another laptop using windows xp. i can see the vid fine. the video seems to free sometimes and i need to refresh the icamweb page, retype login and pass and capshaw to get the vid going again. that part is annoying but ok. the real problem happens after a couple hours, i try to login with the same info that worked before and it says NO SOURCES FOUND. i go back to my source laptop and the camera is still on and running. the icamsource program is still running. doesn't make sense why my login stops working after a couple of hours. i tell the source to stop and start again and the login credentials work again. please, any help would be greatly appreciated.
is this a port fwding issue? im not even sure what port forwarding is. if the icamweb is working at all, does that mean it's not a port fwding issue? im using an actiontec verizon dsl modem/router.
thank you so much.
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Is your computer going to sleep at all or losing its internet connection?
Is the video in the iCamSource window still updating, or is it frozen?
If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and e-mail support@skjm.com what it says your external IP address is then we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.
Please reference this forum post in your e-mail.
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the computer did not go to sleep or lose internet as far as i know.
when i got back to it, the source window was still going and moving, not frozen.
i will send the ip address info when i get back to the source again.
thank you again!
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it works now for some reason
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Update icamsource 1.4.2 in combination with iCam 1.31
has resolved connection source error on an iMac G5,2.1Ghz with
2.5 Gigs of memory. Bravo, Stephan, you are the Man!
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Excellent news! :)
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I'm not getting any error messages but I've discovered what may be a potential bug in either iCam or iCamSource. First, a little background information...
I set up the wifi network at my parents' house as well as my own. For convenience sake, both of these networks have the exact same wireless settings: Same SSID, same encryption type and key, same IP address range, etc. This allows my dad to jump on the wifi network at our house with his iPhone without having to join the network as it already recognizes the network name and encryption settings. The same is true for when I visit their house with my own iPhone.
However, I've noticed that when I use iCam from their house, it never makes a connection. The "loading" animation just sits there and spins constantly and I never get the webcam images up on the screen. If I turn off wifi on my iPhone and try over 3G, it works fine. Turn wifi back on and it doesn't work again. This leads me to believe that either iCam or iCamSource thinks I'm on the same local network that the cameras are on and is looking on my parents' network for the cameras... I'm not sure if it's doing this based off of the SSID, the IP address range, or what it is doing but if this is the case, I think a better solution would be to have it do an "external IP address check" before attempting to connect. If the external IP addresses don't match, then it's safe to assume that it needs to connect over the internet instead of over the local network.
Can anybody else confirm this behavior? I have the latest iCam update as well as the latest iCamSource... I think. I will double check when I get home from work tonight.
Thanks.
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iCam and the iCamSource actually don't have any visibility into what the SSID is of the network it is connected to. It actually does look at the external IP address of the two devices (iPhone and computer running the iCamSource) and if they are the same it connects using the internal LAN IP. Otherwise it uses the external one.
If you are unable to connect at your parents' house then it most likely has to do with their network configuration. Is the WiFi router the only one on the network? Or is there more than one router? Do they cable or DSL? Some DSL modems do also act as routers, and when there is more than one router on a network performing DHCP, sharing a connection, it confuses the "zero-config" connection logic.
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Hi Stefan,
Thanks for the response. The only real difference is that my parents have Comcast cable while I have AT&T Uverse Internet with the type of gateway device you described. However, I have a Linksys WRT54GL in DMZ mode on it and that is also performing DHCP services. I also have my parents using a WRT54GL and both are running DD-WRT v24 (build 13604) firmware. Neither locations have any other sort of connectivity issue. Again, if the gateway device on my end was somehow the issue I'm not sure why it works over 3G. I'll have to try it again the next time I'm down there.
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If you have your router set to DMZ then that basically leaves the gateway to act as the only router on your network, so that makes sense.
It is odd that your parents is the network with only the one router, and yet when their network is involved you are unable to connect ... Are you running the latest version of the iCamSource (1.4.2.5 BETA) on your home computer? Is there any firewall setting that might be blocking UDP on your parents router that might not be present on your own?
If you want, let us know when you are at your parents house again and unable to connect so that we might look up your parents' IP address in the iCam Broker Server logs and hopefully diagnose the cause of the problem.
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Hi Stefan,
Wish I had checked back sooner to see your message... I was there again last Friday evening and attempted it again but was greeted with the same result. I let it sit there and spin the loading animation for awhile and eventually I got back the message "Unable to connect to one or more camera sources returned by the camera object broker" or something to that effect. I may actually be there again tonight around 8pm EST or so and will give it another try then. I can say for sure that their network is not "restrictive" at all and also has UPnP enabled so I'm not exactly sure what would be blocking it from their side. I will send you a PM with their DDNS name that I use to remotely connect so you will know what IP address the connection attempt (if it makes it through) is using and hopefully see if the issue can be diganosed.
EDIT: I also forgot to mention that their router has also been reset in between connection attempts, so that should've eliminated the possibility that their router just "glitched" and needed to be rebooted.
Thanks-
Sean
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I just bought ICam and downloaded ICam Support... As usual I can't get anything to work. Did exactly as program asked me to do.. I see my ugly face on my laptop but it won't come up on the IPhone... Ugh.
No sources Found
There are currently no running ICamSources associated with your existing login and password...
Help... I hate this..Thanks
Wally@Stuntplayers.com
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There are two potential causes for the No Sources Found error:
1) The login and password on the iCamSource and iCam do not match. (Please note that they are both case sensitive.)
2) The iCamSource on your computer is unable to communicate with the iCam Broker Server.
If you have made sure that your computer's firewall software is "allowing" the iCamSource to communicate with the Internet, then the next step is to go to http://whatismyipaddress.com/ from your computer and e-mail support@skjm.com what it says your computer's external IP address is so that we can further troubleshoot the problem.
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I never found the iCamSourse or how to register it with my IP Address
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Windows and Mac versions of iCamSource are available at http://skjm.com/icam/support.php
When you start iCamSource, it will automatically register your IP address. You just need to select the Video and Audio source and enter the login and password you want to use.
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I have three computers with built-in cameras (one pc and two macs) set up and they all work fine on iCam. I purchased a wifi camera (one of those recommended here) and I set it up on the windows machine. I had two instances of iCam running on PC. When I went into the app on my iPhone I could only see the wifi camera and the other three cameras including the built-in camera on PC gave me broker errors. I turned off all cameras except for the two on the PC. So I could see on PC the image from the built-in camera and the wifi camera, however on iPhone I still received error message for the built-in camera. I removed the wifi camera and now all three are working again.
Is there a limitation that doesn’t allow the combination of camera types? Any info will be appreciated.
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darrinaltman - No, there isn't any limitation on the types of cameras. The setup you described should work fine. Please email the external IP address of the PC to support@skjm.com. To get the external IP address, go to http://whatismyip.com in your PC's web browser. Please refer to this forum thread in your email.
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darrinaltman - No, there isn't any limitation on the types of cameras. The setup you described should work fine. Please email the external IP address of the PC to support@skjm.com. To get the external IP address, go to http://whatismyip.com in your PC's web browser. Please refer to this forum thread in your email.
I decided to dedicate a different computer to the wifi camera, one that is plugged into router and now I have all three cameras working fine (kind of: no audio from the Airlink 101 500W). I will search and post in proper section if I cant find answer for that problem. Thank you.
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darrinaltman - Currently, the IP camera support in iCamSource is video-only (no audio).
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i have forward my port i have checked to see if it is open it is. i am running windows and when i try to connect to another wifi network on my itouch it keeps saying connection area even though i have done everything u guys have said to do im a so lost is to what the problem is i have great wifi conection so what do i do i payed 5 dollars for this app and it doesnt work
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What error message are you seeing, Broker Connection Error, Source Connection Error, or No Sources Found?
If you could go to http://whatismyipaddress.com/ from the computer running the iCamSource and e-mail support@skjm.com what it says your external IP address is then we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem.
Please be sure to reference this forum post in your e-mail.
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This sounds great but why would it work for a week and then all of a sudden stop working. Everything was working fine until this morning then I get an error message that there are currently no running icamsources associated with your existing login and password. I even redownloaded it. HELP!!!!
It worked fine on my iphone both through wifi and 3g edge. Now i get it to work at home but as soon as i leave the house i get the error no sources found there are currently no running icamsources with your existing login and passsword. Help please
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Does your computer go to sleep when idle? If it was working and then you receiving the No Sources Found error message then the iCamSource is most likely no longer running, so it has either been closed, crashed, or the computer has rebooted or gone to sleep.
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I want to say thank you for the patience in helping me sort through my problem. Since updating the iPhone, I was able to access iCam through wi-fi but not 3G. Stefan walked me through the port forwarding process and all works fine now. This is fantastic support for a $5 product. Well done and thank you. I have spread the word about iCam and everyone I have shown is impressed and has immediately bought it. No, I have no association with iCam. Keep up the good work!!
I SECOND IT! ;D
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:)
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After clicking and reading various threads and only becoming more and more confused, I have decided to finally post and hopefully seek a reply.
To begin with, I had installed and successfully run this program just a couple days ago. Everything worked great - it worked perfectly both on my wireless network & my 3G network.
Yesterday, I formatted my computer and tried to re-install the program. I have the latest app on my iPhone (from the app store) and re-downloaded the software from the skjm website.
However, now I am unable to make this connection work. Last time around it was so straightforward I didn't even have to visit the forum (besides for automatic start-up). This time around, totally different story. I have done everything the same and have not changed anything. The login & password are identical, my router does work, and there is no other program running the camera. The program runs when I open up preferences, it just doesn't connect to my iPhone.
I have clicked Auto-Config Router. A few seconds after clicking the Start tab, the following message appears:
Error: UPnP 0: NAT-PMP 3,-5,0
I do not understand why this connection fails to conect. I have checked with my firewall settings and the program does have access to the internet.
Please help and for my own sake, please break it down. I am not very handy when it comes to problem solving computer issues - an amateur, one might say.
Thank You!
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After clicking and reading various threads and only becoming more and more confused, I have decided to finally post and hopefully seek a reply.
To begin with, I had installed and successfully run this program just a couple days ago. Everything worked great - it worked perfectly both on my wireless network & my 3G network.
Yesterday, I formatted my computer and tried to re-install the program. I have the latest app on my iPhone (from the app store) and re-downloaded the software from the skjm website.
However, now I am unable to make this connection work. Last time around it was so straightforward I didn't even have to visit the forum (besides for automatic start-up). This time around, totally different story. I have done everything the same and have not changed anything. The login & password are identical, my router does work, and there is no other program running the camera. The program runs when I open up preferences, it just doesn't connect to my iPhone.
I have clicked Auto-Config Router. A few seconds after clicking the Start tab, the following message appears:
Error: UPnP 0: NAT-PMP 3,-5,0
I do not understand why this connection fails to conect. I have checked with my firewall settings and the program does have access to the internet.
Please help and for my own sake, please break it down. I am not very handy when it comes to problem solving computer issues - an amateur, one might say.
Thank You!
Apart from the UPnP error, do you get any other errors - on your iPhone?
I'm not sure if reformtting would affect this but have you checked if your computers IP address changed after the reformat, check this with your port forwarding setting.
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Zalo - It appears the new auto-configuration logic isn't working for some reason. What is the Brand/Model of your router? If your router supports UPNP or NAT-PMP, you may need to enable it in order for the auto-configuration logic to work.
If your router doesn't support UPnP or NAT-PMP, the only thing left to try is to manually configure your router for port forwarding. There's more information about using port forwarding with iCamSource here: http://skjm.com/forum/index.php?topic=402.0
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icam-c-u:
On the iPhone, all I receive is a notification indicating that there are no sources to connect to.
The same thing used to appear before (when the program was working) when a) the computer was off and therefore the camera was not in use, or b) when my login and password did not match
Jay:
I am using a LinkSys Wireless N router - this is the same router that the program worked with just a couple days ago. I have not played with any settings (mainly because I do not know how) with the router so figured it should work the same way it did prior to the format.
Correct me if I'm wrong but doesn't Auto-Config mainly help the program to work with the 3G network. lol, I am so confused.
When I first set it up, it worked great with wireless. Then, all I did was click Auto-Config and a heading (where the Error message shows) displayed saying "Success", after which the program began to work on both the wireless network and my 3G network.
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If iCamSource was working with the "Auto-Config Router" option before, then you may just need to reboot the router. To do that, unplug the power cable from the router for about 10 seconds, then plug it back in. Once your router has rebooted, try running iCamSource again.
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I'm getting the error message that there is no internet connection. Has this been covered? I get great video if I'm close to the computer but as soon as I wander I lose the picture. Any ideas??? Thanks.. Dave
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I am assuming that when you "wander" you move out of range of your local WiFi network, correct? Does your phone connect via 3G or EDGE when this happens? If so, do you have a strong signal?
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I have 3G.
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When your iPhone reverts to connecting via 3G do you have "full bars" ie. a strong 3G signal?
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Oh yes. It's not the phone or the 3G network. I am now getting the "source" message so am I right to assume it's the port problem?
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I'm now getting this error message: UPnP 2: NAT-PMP3,-5,0 Now what shoud I do? Thanks... Dave
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The UPnP/NAT-PMP error message indicates that your router either does not support UPnP or NAT-PMP or it is not enabled. What is the make and model of your router?
If you uncheck the Auto-Config Router checkbox are you not able to connect to your iCamSource when your iPhone is connected via 3G?
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Go figure. Even with that error message it is now working....... Wow... Thanks.
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Excellent news. :)
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I can connect with wifi but not 3G. I'am getting the error UPNP_AddPortMapping() Error -111 NAT-PMP 3,-7,61. Any help would be much appreciated.
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Wow... Thanks
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analog - That error indicates that there is already a port forwarding rule for that port in your router. Did you already manually configure port forwarding on your router? If so, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser:
http://portchecker.net/udp.php?p=12001
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer. If your port forwarding is functioning correctly then you should see a message saying that the port is open. If it is not functioning correctly, it should say that it is blocked.
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analog - That error indicates that there is already a port forwarding rule for that port in your router. Did you already manually configure port forwarding on your router? If so, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser:
http://portchecker.net/udp.php?p=12001
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer. If your port forwarding is functioning correctly then you should see a message saying that the port is open. If it is not functioning correctly, it should say that it is blocked.
It says that the port is blocked even though I have tried to setup port forwarding manually. I'm running a engenius ESR-9753 router btw.
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Please send screenshot(s) of your router port forwarding settings to support@skjm.com. Refer to this forum thread in your email.
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i keep getting error upnp 0 : Nat- PMP 3, -5,0. I fallow the instruction on open my port 1200-12100 and check on the box port range 1200-12100 on the icam source but still i get the error. plz help i got linksys model wrk54g
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joelin - I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser:
http://portchecker.net/udp.php?p=12001
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer. If your port forwarding is functioning correctly then you should see a message saying that the port is open. If it is not functioning correctly, it should say that it is blocked.
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Hey guys if your icam and icamsource dont connect with each other just stop the video feed, and go to the bottom left corner of the preferences and select "Auto config router". reboot your computer and phone and it should work perfectly. both on WIFI and 3G.
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No Sources Found after several days of working properly.
This is a great app. Thanks! I had two cams running for several days while I was away, each connected to a separate computer, viewing both with the same userid and password on my iPod Touch. After 5 days one of cams disappeared then 3 days later the second one disappeared and iCam reported No Sources Found. When I got home the iCamSource was running properly on both computers and the camera images were visible on the computer monitors. After clicking Stop and then Start in iCamSource the cameras could be seen again on my iPod Touch.
What do you suggest to fix this "No Sources Found" problem?
Thanks.
Followup: Dell's PC Checkup was scheduled to run a full scan on the same days the two cameras disappeared. Could this cause the loss of connection without crashing iCamSource? Both computers are a few years old and run Windows XP.
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I am not sure if Dell's PC Checkup would cause the iCamSources to disconnect somehow. If you re-run the scan do the iCamSources again lose their connection?
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I'll traveling again but will check this when I get back. In the meantime are there any other things that commonly cause the connection between the computer and your server to fail after several days? (without crashing iCamSource. It appeared to be running properly when I returned. I just needed to click the Stop then Start button in iCamSource to regain the camera feed on the iPod Touch.) Thanks.
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It may be that your ISP changed your external IP address. Do you know if your ISP regularly changes your IP? Or is it fairly constant?
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My Problem Situation:
iCamSource Computer (Windows 7 64-bit) connects to the internet through my Android's WiFi Hotspot feature and my IP address is not static. My wireless router is not connected because I have no internet service provider. I installed the iCam software and connected to the server successfully. Everthing seems to be in working order from my end.
My boyfriend has the iPhone and tried to connect from out of state but received the error message "1 or more sources returned by the iCam broker server could not be connected."
I disabled the firewall and started going through the trouble shooting steps and successfully enabled port forwarding. Once I restarted the iCamSource. I saw the checkbox allowing me to enable Port Forwarding and got the range 12000 to 12100 check box.
That is where I got stuck because the next step is to go to http://portforward.com/ and find my router, which I do not have connected.
What can I do?
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VivianM is getting support for this through email.
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Hello, I too am experiencing the Source Connection Error. I emailed the support email yesterday and have not received a response at this time. My error is displayed as a "ICam Broker Server" when I am in the 3G mode. My email contains my specific IP address and some additional details I've attempted to try and troubleshoot. I would like to have this application fully functioning or it's pointless to have paid for this application. If you could please provide guidance in resolving this issue it would be greatly appreciated. Thank you for your time.
TijuanaMB7
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TijuanaMB7 sent an email last night and is now receiving support through email.
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I keep getting an "icamsource.exe has stopped working" error message - the application dies and needs to be restarted. Here's what I know about the problem:
Windows 7 on a clean install PC that does nothing but run icamsource (latest version). 2GB memory, dual 2.4GHz proc.
3 cameras:
- Logitech pro for notebooks
- Maygion IP camera (MJPEG)
- Foscam IP camera (MJPEG)
- It's intermittent. I can go for several days without a problem, but after it's happened once it will keep happening until I reboot, or clean out the registry and reconfigure icamsource.
- The error is triggered by me being in the iphone app - at startup, or at any point while I'm using it.
Error detail says:
Problem signature:
Problem Event Name: BEX
Application Name: iCamSource.exe
Application Version: 0.0.0.0
Application Timestamp: 4ddd3d03
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4940
Fault Module Timestamp: 4ca2ef57
Exception Offset: 0006ccb5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 5129
Additional Information 1: 49c8
Additional Information 2: 49c8fdd11791bdfaeddb92b290a0a226
Additional Information 3: a7a0
Additional Information 4: a7a0ad0bcf17eddbb81067e5acc2f077
I've lived with this for some months, but really need to get it sorted. Any ideas?
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Please try each camera individually to see if the crash happens with any particular camera.
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I just installed the iCam app on my iPhone 4. Works just fine when connected to my home wi-fi, but I get the "source connection error" when trying to connect via 3G. I get the same error when I use the "auto config router" option on both wi-fi and 3G. I tried manually setting up port-forwarding, as well as using the tool on the Port Forward website (apparently doesn't work for Mac), but neither worked (granted I wasn't able to successfully set up port-forwarding).
-Mac OS X
-iPhone 4 on latest firmware
-Router is Sagecom (Siemens) SE567
This is exceedingly frustrating and really shouldn't be this difficult to set up.
Thanks in advance.
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I just installed the iCam app on my iPhone 4. Works just fine when connected to my home wi-fi, but I get the "source connection error" when trying to connect via 3G. I get the same error when I use the "auto config router" option on both wi-fi and 3G. I tried manually setting up port-forwarding, as well as using the tool on the Port Forward website (apparently doesn't work for Mac), but neither worked (granted I wasn't able to successfully set up port-forwarding).
-Mac OS X
-iPhone 4 on latest firmware
-Router is Sagecom (Siemens) SE567
This is exceedingly frustrating and really shouldn't be this difficult to set up.
Thanks in advance.
Thank you for your post and sorry for your frustration. iCam does generally "just work" for the majority of users, but there are setups that do require some additional configuration.
Please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
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UPnP Success 12000 -> 12000
I would like to add that my phone will still receive Push Notifications when the camera detects motion, but I cannot view the live feed.
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Here is a link to the port forwarding instructions for your particular router: http://portforward.com/english/routers/port_forwarding/Siemens/Gigaset-SE567/default.htm
(http://portforward.com/english/routers/port_forwarding/Siemens/Gigaset-SE567/default.htm)
Following these instructions:
Forward the port range 12000-12100 (UDP protocol) to the computer running the iCamSource.
Once this is done and you've enabled port forwarding in the iCamSource program, you should be able to access your iCamSource.
To enable port forwarding in the iCamSource program, follow the directions in this forum post: http://skjm.com/forum/index.php?topic=402 (http://skjm.com/forum/index.php?topic=402)
Please let me know if you have any questions about any of these instructions.
Even though you are not receiving video, receiving Push Notifications is common. The Push Notifications use the Apple Push Notification Service, while the iCam connections are direct connections between the phone and the computer, so they don't really have anything to do with each other.
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I appreciate the quick responses. I am having trouble with the port-fowarding instructions, however. Their tools for automatically setting up a static IP apparently do not work for Mac, and it sounds like I need to call my ISP or something, which I do not have time for right now.
I am sure this will work great once I get it all set up, just have a hurdle to get over. Any help you can offer is much appreciated. I apologize for my impatient initial post, I have been extremely stressed lately. I will do my best to be patient and kind in the future :)
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You can try it without setting up a static IP. Your router may assign the computer a different dynamic IP in the future, then the port forwarding rule in the router will need to be updated with the new IP, so it's better if it's a static IP. But if you are having issues with the static IP, you can go ahead and set up a port forwarding rule without setting up the static IP.
No apology necessary. We'd like to do what we can to help you get things up and running.
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?
For more information about iCam error messages and possible fixes, please go here: http://skjm.com/icam/help/troubleshooting.php (http://skjm.com/icam/help/troubleshooting.php)
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?
For more information about iCam error messages and possible fixes, please go here: http://skjm.com/icam/help/troubleshooting.php (http://skjm.com/icam/help/troubleshooting.php)
I get the "Source Connection Error" when trying to connect via 3G. When I try to use the "auto config router," I get that error with both 3G and internal wi-fi.
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?
For more information about iCam error messages and possible fixes, please go here: http://skjm.com/icam/help/troubleshooting.php (http://skjm.com/icam/help/troubleshooting.php)
Please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
I get the "Source Connection Error" when trying to connect via 3G. When I try to use the "auto config router," I get that error with both 3G and internal wi-fi.
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?
For more information about iCam error messages and possible fixes, please go here: http://skjm.com/icam/help/troubleshooting.php (http://skjm.com/icam/help/troubleshooting.php)
Please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
I get the "Source Connection Error" when trying to connect via 3G. When I try to use the "auto config router," I get that error with both 3G and internal wi-fi.
Ah, I see that I didn't actually answer the question.
UPnP Success 12000 -> 12000
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?
For more information about iCam error messages and possible fixes, please go here: http://skjm.com/icam/help/troubleshooting.php (http://skjm.com/icam/help/troubleshooting.php)
Please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
I get the "Source Connection Error" when trying to connect via 3G. When I try to use the "auto config router," I get that error with both 3G and internal wi-fi.
Ah, I see that I didn't actually answer the question.
UPnP Success 12000 -> 12000
The UPnP success message indicates that the port has been opened successfully in the router. The port might be blocked by another router on the network. Are there any other routers on the network? What are the Brand/Model of all routers on the network? What is the Brand/Model of your cable/DSL modem? Some modems have an integrated router that could cause this problem.
It's also possible that the router is in a bad state. You can check that by rebooting the router. To do that, unplug the router's power cable for about ten seconds, then plug the power cable back in. Once the router has rebooted, try running iCamSource again.
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I am having trouble setting up this port forwarding stuff. Maybe I just don't understand how to do it. I get confused at the port forward website when it starts asking for internal IP addresses and whatnot. Where do I change all these settings?
What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?
For more information about iCam error messages and possible fixes, please go here: http://skjm.com/icam/help/troubleshooting.php (http://skjm.com/icam/help/troubleshooting.php)
Please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
I get the "Source Connection Error" when trying to connect via 3G. When I try to use the "auto config router," I get that error with both 3G and internal wi-fi.
Ah, I see that I didn't actually answer the question.
UPnP Success 12000 -> 12000
The UPnP success message indicates that the port has been opened successfully in the router. The port might be blocked by another router on the network. Are there any other routers on the network? What are the Brand/Model of all routers on the network? What is the Brand/Model of your cable/DSL modem? Some modems have an integrated router that could cause this problem.
It's also possible that the router is in a bad state. You can check that by rebooting the router. To do that, unplug the router's power cable for about ten seconds, then plug the power cable back in. Once the router has rebooted, try running iCamSource again.
As far as I know, the only router/modem (I believe they are integrated into one unit) is a "Sagemcom" (which I believe to be a rebranded Siemens) SE567.
I have tried rebooting the router, this does not change anything.
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Hi There! I am very much looking forward to getting this app working on my iPhone 4S.
I have just downloaded the app for my iPhone 4S and have downloaded icamsource(2.4.3) to my windows 7 PC (64bit).
I am "Connected to Server" and see a video preview on my PC (via icamsource). My iPhone app gives me the error:
"Source Connection Error - One or more of the iCamSources returned by the iCam Broker Server could not be connected to."
This occurs on 3G and WIFI (on the same WAN).
I have checked and rechecked the login and passwords.
I have disabled my firewall.
I am using a Linksys 3000 router and it is the only router on the network.
My external IP is
24.63.164.61
My iPhone IP begins with 198.
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Hi There! I am very much looking forward to getting this app working on my iPhone 4S.
I have just downloaded the app for my iPhone 4S and have downloaded icamsource(2.4.3) to my windows 7 PC (64bit).
I am "Connected to Server" and see a video preview on my PC (via icamsource). My iPhone app gives me the error:
"Source Connection Error - One or more of the iCamSources returned by the iCam Broker Server could not be connected to."
This occurs on 3G and WIFI (on the same WAN).
I have checked and rechecked the login and passwords.
I have disabled my firewall.
I am using a Linksys 3000 router and it is the only router on the network.
My external IP is
24.63.164.61
My iPhone IP begins with 198.
If you're seeing the Source Connection Error when your phone and computer are connected to the same network, that indicates the problem is caused by firewall software on the computer, since the network traffic isn't going through the router in that case. Please quit or disable all firewall software on the computer running iCamSource (temporarily) to see if iCam starts working. If it does, we can configure the firewall to work with iCam.
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I have weird situation here, it seems that when I log in as admin I have no problem connecting to the broker server but when I log in as a user with no admin right with parental control on VISTA 64 bit (Dell touchscreen computer with build in camera) I cannot connect to the broker server. I have uninstalled icamsource and reinstalled and ensure it is not blocked on the firewall but no luck. I have airport extreme for my home router. Any advise will be appreciated.
Allen
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Please quit or disable all firewall software on the computer running iCamSource (temporarily) to see if iCam starts working. If it does, we can configure the firewall to work with iCam.
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I am now having problems viewing my icam since using an ip camera.
I can only seem to allow one ip address at a time on my router, how do i set it so that I can view icam at the same time as my ip camera?
Thanks
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You can view multiple cameras simultaneously if you use the exact same login and password for all of the cameras. When you use that same login/password in iCam on your iPhone, it will show all of the cameras that are using that exact login/password.
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I too am having this same frustrating problem with my icam App on my iPhone. It works under local WIFI but since a month now it does not work over ATT's cellular data network.
I have done ago config and
I have done the port forwarding on my ubee router and it still does not work. Help!!!!!!!!!
Rog
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I too am having this same frustrating problem with my icam App on my iPhone. It works under local WIFI but since a month now it does not work over ATT's cellular data network.
I have done ago config and
I have done the port forwarding on my ubee router and it still does not work. Help!!!!!!!!!
Rog
If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12001 (http://portchecker.net/udp.php?p=12001)
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12001 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send me a screenshot of your router's port forwarding configuration so we can verify the settings to support@skjm.com (http://support@skjm.com). Please reference this post and your username in your email.
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Have 2 Foscam cameras. Can view them by putting their URLs in browser. But, cant even get iCamsource to open. nothing happens when I click on icamsource icon.
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Have 2 Foscam cameras. Can view them by putting their URLs in browser. But, cant even get iCamsource to open. nothing happens when I click on icamsource icon.
It sounds like the iCamSource window may be hidden. When you close the iCamSource window, the iCamSource program still runs in the background. If the iCamSource window is hidden, there will be a small iCamSource icon in the Menubar(Mac) or System Tray (Windows). The icon is a small version of the iCam icon (camera lens). From this icon, you can stop, start, or quit iCamSource. If you select "Preferences" it will display the iCamSource window.
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I am having such a hard time getting this to work. Well it does work when I am home and on my wifi, but as soon as I leave the house and my wifi it gives me the message broker connection error. What's weird is my mom can view my cameras at her house on her wifi but when I use my schools wifi it doesn't work either. We just moved to house and we just got told we live in a bad area and our mail has already been stolen twice. I really would like to keep an eye on things while I'm at work and school. I have the iPhone 4S and I am on 4G but I still can't connect. I was reading on some other posts and i tried the port checker- it says my UDP port 12001 is blocked. I'm not even sure what that means but whatever it is it's blocked. is that why I can't view my cameras away from home? ??? ???
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bengy465 is receiving support via email.
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I am having problems with my icam on my iPhone. It will not work when I am using the 3G or if I am connected to a wireless service other than my wireless at home.
The message on my iphone reads: Source Connection Error One or more of the iCamSources returned by the iCam Broker Server could not be connected to.
The message on the iCamSource Preference reads: UPnP May Not Be Enabled (click for info)
I have went to the Westell 7500 Gateway using the Command Prompt and made sure that the UPnP was enabled and it still does not work on 3G.
I have one device (Westell 7500 Gateway) that acts as my router and modem…..
Can you help me resolve this issue…. I really like this app, but it is of no use to me if I can’t use it when I am not at home J
Thanks
Carolyn Barnes
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It appears the new auto-configuration logic isn't working for some reason. The next step is to manually configure your router for port forwarding. There's more information about using port forwarding with iCamSource here: http://skjm.com/forum/index.php?topic=402.0 (http://skjm.com/forum/index.php?topic=402.0)
If you have any problems with the instructions on that page, please let me know the full model number of your Westell 7500. There appear to be four 7500 series models. - http://portforward.com/english/routers/port_forwarding/Westell/default.htm (http://portforward.com/english/routers/port_forwarding/Westell/default.htm)
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I just installed and am trying to test it out by viewing it on the web. After entering my log in information it says application blocked by security settings. How do I fix this?
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I just installed and am trying to test it out by viewing it on the web. After entering my log in information it says application blocked by security settings. How do I fix this?
iCamWeb uses a Java applet to connect to iCamSource, so Java must be installed on the computer. Please check your web browser security settings.
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My router is handled through AT&T. It's my first time with a non-PC based router. I have no idea how to access or how to check if it's blocking port 12001. I tried the port checker on my lap top, but it's being blocked by my laptop some how. I have ZERO clue what to do now. Laptop is windows 8. Any thoughts?
Here is the Java window when port checker errors out:
Java Plug-in 10.67.2.01
Using JRE version 1.7.0_67-b01 Java HotSpot(TM) Client VM
User home directory = C:\Users\*****
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
Looks to me like a directory and not an error log. I'm lost.
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If you’ve already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer’s web browser: http://portchecker.net/udp.php?p=12001
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12001 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send me a screenshot of your router’s port forwarding configuration so I can verify the settings.
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If you are replying to my post above, you will notice that the port sniffer errors out. And I have the latest version of java. It's being blocked, but I don't know how to Un block it.
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I have worked it out with AT&T and I have ports 12000-12100 open and confirmed, but I still get the 'no running icam sources associated' error. What's next? Please help.
ATT does not support upnp, but your instructions state:
If your router does NOT support UPnP or NAT-PMP (or the above Auto-Config Router checkbox solution did not work) then the next step is to un-check the Auto-Config Router checkbox and proceed to forward UDP ports 12000-12100 in your router to the computer running the iCamSource. The step-by-step port forwarding instructions can be found in this Support Forum Post.
My ports have been forwarded and confirmed.
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If you can’t get our port checker to work, there are other port checkers you can try, such as this one: http://portforward.com/help/portcheck.htm (http://portforward.com/help/portcheck.htm)
Also, have you tried enabling Auto-Config Router in iCamSource?
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Do you see the words "Connecting …" or "Connected to Server" in the iCamSource Preferences window title when you click the Start button? - http://skjm.com/icam/help/troubleshooting.php#icam1 (http://skjm.com/icam/help/troubleshooting.php#icam1)
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I can connect fine on the same network (iPhone 4S running source, and icam on iPad or iPhone 5, or the webcam). If I am not on the same network, no go. I get the connection errors, EVEN with the webcam (it shows a source but no video). Is this still a setting issue? Can I get an easier router to deal with? I am using a Netgear router but would be willing to buy a different one if it would be easier. I want to be able to see my older pet while away from home.
Thanks
Never mind, I got it working.
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Hi,
I’m glad you got it working!
If you have any other issues or questions, please let us know.
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Started having this issue lately after switching phones.
iCamSource worked perfectly on iPhone 5C on firmware 10.xx, i have no idea which one since the phone screen is currently broken. Been using it for about a year. I was using a Fido sim card
Now, after switching the phone and trying iPhone 7 and iPhone X, iCamSource won't connect on LTE, only WiFi. But when I try a Koodo sim card, it connects fine.
I'll have my new screen in a few days to see if the old phone still connects on Fido's network, but i'm not 100% sure what the issue is currently. Whether it's iCam, the phones, the firmware or combination of all 3
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What error message(s) are you seeing when you are unable to connect? - http://skjm.com/icam/help/troubleshooting.php
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So I fixed my iPhone 5c and tested iCamSource on there and it works fine. Doesn't work on any devices using iOS 12.1+ though.
the iPhone 5C is running iOS 10.3.3. Ran a full factory reset on the iPhone 5c and on my iPhone to make sure it wasn't any settings I played with, but same problem. iPhone 7 doesn't work, but 5C works perfectly fine.
There's no error. It just shows connecting and wont connect at all on any device but the 5c
EDIT:
It was an issue with Fido/Rogers on the newer versions of iOS. No idea what it is, but any other providers works fine and connects.