SKJM Forum
Support => iCam Support => Topic started by: drasticplastic on March 07, 2009, 07:37:31 PM
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I downloaded the new version of icam source for PC and mac today. When starting up the windows version, after clicking "start" I get an error box saying "error code 35 - Audio RenderStream failed" Both the mac and pc version worked perfectly before the update, in fact the mac version is still working for me and no settings have been changed on my part. If anyone has an answer for me I would appreciate it. Thanks in advance.
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drasticplastic - Error Code 35 indicates that the iCamSource had a problem receiving audio from the audio device you selected. Usually the fix for this is to first try to reboot, and if that doesn't fix it, to download and install the latest drivers for the audio device you are selecting.
What devices are you choosing in the Video and Audio drop-downs?
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From the pull down menu my only options are DVS audio and video. I am running a lorex mcam if I remember correctly. I will update the drivers to the cam a little later and post the results. Thanks for the reply.
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I tried to update my drivers for the cam and now I'm getting error code 15. Hmm, maybe time to uninstall and reinstall everything?
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drasticplastic - Have you tried rebooting after re-installing everything? Are you still getting an Error Code 15?
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Sorry for the late reply. I uninstalled and reinstalled both my cam driver software and the icam source software, restarting where I should. I'm still getting the same error code 35.
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drasticplastic - Is your webcam one of these? : http://lorexstore.lorextechnology.com/results.aspx?searchFor=mcam&x=0&y=0
If so, which one?
Are you running any other software or programs that might be trying to use the camera at the same time, possibly causing a conflict? Are you able to record audio from the camera from any other application?
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the model I have is a MODEL NO.: DMC2161. I'm not trying to run multiple cam programs at the same time, in fact icam is the only cam software I have, it's a really stripped computer I'm using only for broadcasting. If I try and broadcast using a web method, like justin.tv, the cam and sound work fine. Of course when I'm trying to use icam I shut off the other method first. The previous version of icam worked like a charm and none of my settings have changed since the upgrade to the newest version. Oh, and the error code 15 I talked about in my last posts, I believe I was broadcasting on the web using firefox when I got that error and didn't know it, when I stopped all broadcasting, the error code went back to 35. I have even tried unplugging the audio cable from the cam connections and plugging it back in, same error on both trials. I really appreciate you giving me a hand on this. Thanks again.
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drasticplastic - What are the choices you have in both the Video and Audio drop-downs on the iCamSource? If you have more than one choice for the audio input, and if you try to use a different one, do you get any error messages? (I understand that you might not get sound through iCam doing that, but the more configurations we can try, the better.) :)
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for both audio and video, the only option is DVS audio and video respectively. Audio isn't important to me, if there is a way to shut it off completely so this error goes away I'm perfectly ok with doing that. I just need video.
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drasticplastic - The previous iCamSource version, 1.0, doesn't include sound: http://skjm.com/icam/iCamSetup1.0.exe
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Perfect. Version 1.0 is working like a charm. Not sure exactly what happened with the new version and why it's conflicting with something in my system. (or what it's conflicting with) As long as it's working for what I need it for, I don't care what version I use. hah. The newer version of icam source is installed on my mac and my wife's PC and neither of us have a problem connecting to the built in cams with our iphones. But anyway, thanks a bunch for your help, I really appreciate it. Keep up the good work.
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drasticplastic - Thanks. 8)
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Im getting same message on both my PS3 eye toy cam, and a brand new logitec s5500 (both have mics)
I used old drivers, and it works fine, however, Id like audio....
any ideas? Thanks in advance for cool software.
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Solracer - Have you tried updating to the latest drivers?
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Solracer - Have you tried updating to the latest drivers?
I did, and thats what gives me the error code 35...
the old drivers are the only ones that will work. But with old drivers, means no sound..
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Solracer - I'm a little confused ... The iCamSource software should be what's giving the Error Code 35. The drivers for your webcam are separate from the iCamSource. They are downloaded and installed from your web cam manufacturer's website.
Here is a page detailing how to install the drivers for the PS3 EyeToy : http://www.iplayplaystation.com/eyetoy-as-webcam/
And I believe this is the page to download the software for your Logitech camera: http://www.logitech.com/index.cfm/435/4224&cl=nz,en?WT.ac=sc|downloads||dd (http://www.logitech.com/index.cfm/435/4224&cl=nz,en?WT.ac=sc|downloads||dd)
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My Logitec Webcam is throwing the same error. Same exact webcam loaded on Vista with current drivers had no problems. My XP machine pukes on the Icam software when it loads then closes all windows. I have not tried to back rev I Cam. Would prefer sound.
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greenham - Are you choosing the webcam as the Audio source when you get this error? If you choose No Audio, do you still get the error?
Error code 35 means that there is a problem communicating with the chosen Audio source. If you are sure that your webcam's drivers are up to date, then if you choose another audio option, for example the Mic or Line-In input from your sound card, does it still crash?
What model is your webcam? Have you tried rebooting and unplugging and re-plugging in the camera? If it is connected via a USB hub have you tried connecting it directly to your computer?
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It is the most recent driver set, Like the others have said, I don't get the option of No Audio. The drop down box only shows the Logitech Web Cam as the Audio source. I have tried rebooting the PC, No luck. It is not plugged into a hub but directly into the on board USB port. I will try unplugging it, and then rebooting, and then plug it in again.
The odd thing is I have 2 of these cameras (I did swap to check) and had no problems at all getting the other one to work. The only difference is this is on a XP machine vs. Windows Vista on the other.
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greenham - You don't see a No Audio option? Are you running the latest version (1.1.3) of the iCamSource for Windows? http://skjm.com/icam/support.php
So you have 2 of the exact same make and model camera, and one works, but the other doesn't? I know I have had issues with Logitech drivers with two different Logitech models being installed at the same time: It basically doesn't work. I think the drivers for the two different models step on each other when they're installed.
Since this is the camera microphone that is causing the issue, have you tried using it as a microphone in another Windows application, to confirm that it is working properly?
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I have tried everything I can think of. It is your 1.1.3 version. I have all up to date drivers from Labtec. I have uninstalled powered off, re installed and powered back on, plugged in and un plugged at various times. Each time it takes a dump with the Error 35 code and it wants to send a bug re[port to MS. No idea why I can't seem to get this to work on an old reliable XP machine but works great on the ornery Vista machine. Just for grins I installed on a XP laptop, went on in about a min and has been working great every since. I have no idea why this fresh install of XP is causing problems
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greenham - That is strange how that one machine is causing you problems.
Since it is a fresh install of XP, do you have all the latest Service Packs and updates installed as well? In addition, do you have the following two pre-requisites installed?
Visual C++ Redistributable Package: http://skjm.com/icam/vcredist_x86.exe
.NET Framework: http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en
They should have been automatically downloaded and installed by the iCamSource installer, but sometimes re-installing them helps.