SKJM Forum

Support => iCam Support => Topic started by: Griz on June 04, 2010, 08:25:45 AM

Title: Broker connection error
Post by: Griz on June 04, 2010, 08:25:45 AM

I can see the video on my laptop but not the Icam Iphone app.  Toshiba Laptop, Vista, built in camera, latest Java

Title: Re: Broker connection error
Post by: Stefan on June 04, 2010, 10:58:16 AM

From: http://skjm.com/forum/index.php?topic=174.0

Broker Connection Error

This error message usually indicates that iCam on your iPhone or iPod touch cannot communicate with the iCam Broker Server. This is most likely due to a poor Internet connection (due to a weak cellular signal) or your network not allowing outgoing UDP communication. We can confirm the issue if you go to http://whatismyipaddress.com/ from your iPhone or iPod touch and e-mail support@skjm.com what is says your device's external IP address is.

You can also try connecting via both 3G/EDGE and WiFi, if available, to see if you achieve a different result.