SKJM Forum

Support => iCam Support => Topic started by: rachman on March 24, 2010, 04:41:54 PM

Title: new up-date, audio no longer works
Post by: rachman on March 24, 2010, 04:41:54 PM

audio no longer works after install new up-date on both side (iphone and home pc). i did re-install software on  both side but still no audio, anything iam doing wrong...........

Title: Re: new up-date, audio no longer works
Post by: Jay on March 25, 2010, 11:12:49 AM

Please make sure your iPhone isn't in silent/vibrate mode.  I know it sounds simple, but it's the most common reason for audio problems.

What entries show up in the Audio drop down list in iCamSource?  What entry are you selecting?

When you're zoomed into the camera in iCam on your iPhone, try changing the volume using the iPhone volume buttons.  Does it say "ringer" in the volume indicator pop-up?

Have you rebooted the computer since this problem first occurred?  If not, please reboot.

Title: Re: new up-date, audio no longer works
Post by: rachman on March 25, 2010, 01:54:25 PM

Yes, its show 'ringer' when i adjust the volume from iphone. I have reboot pc and iphone (not silence), but still no audio. Old version is worked good

Title: Re: new up-date, audio no longer works
Post by: Jay on March 25, 2010, 04:34:10 PM

What audio source is selected in the Audio drop-down list? 

Does that audio source work correctly in other apps, such as Skype?

The audio code didn't change since the previous version, so the update shouldn't have affected it.  If you feel the problem was caused by the update, you can try reverting to version 1.4.1, available here: http://skjm.com/icam/iCamSetup1.4.1.exe

Make sure you uninstall version 1.4.2 before running the 1.4.1 installer.  You can uninstall iCamSource from Control Panel -> Add/Remove Programs or Control Panel -> Program Features

Title: Re: new up-date, audio no longer works
Post by: rachman on March 28, 2010, 12:48:24 PM

jay, now is only few hours with good/nice audio, crips picture, after couple hours audio is gone, and the picture is freeze, i have to restarts PC to fix it this prob.

Title: Re: new up-date, audio no longer works
Post by: Jay on March 28, 2010, 04:57:53 PM

Is the picture frozen on the iPhone, on the computer, or both?

When you say you have to restart the PC, do you mean the iCamSource program is locked up?  What happens when you try to quit iCamSource from the icon in the System Tray?

Title: Re: new up-date, audio no longer works
Post by: rachman on March 29, 2010, 08:31:41 PM

Right now i just running icam without audio, ussually i just called my home when is frezed and they will restarts and click on the icon. I will check if frezed on the pc too

Title: Re: new up-date, audio no longer works
Post by: metherington48 on May 22, 2010, 11:06:36 AM

I have the same issue - audio used to work fine, but now I'm only getting video  :-\

Title: Re: new up-date, audio no longer works
Post by: metherington48 on May 22, 2010, 11:12:26 AM

To be more specific: I've been able to get audio working a couple of times by restarting iCamSource on my Mac, but it seems to quit after a while...

Title: Re: new up-date, audio no longer works
Post by: Stefan on May 22, 2010, 08:12:33 PM

Are there any other applications that might be "taking" the audio input? Is your Mac going to sleep and waking back up again?

Title: Re: new up-date, audio no longer works
Post by: bah69 on May 30, 2010, 02:59:54 PM

I have the same issue, well kinda...

However, I can hear the audio on my IPhone just not when viewing it through the icam web webpage.

Thoughts?

bah

Title: Re: new up-date, audio no longer works
Post by: bah69 on May 30, 2010, 03:42:44 PM

FYI.

I also tried 1.4.1 and had the same issue.

I verified from multiple PC's that there isn't any audio when viewing the cam through icam web.

bah

Title: Re: new up-date, audio no longer works
Post by: OUAnthony on May 30, 2010, 04:55:01 PM

Bah, iCam Web doesn't include sound. It states that somewhere on that page I think.