SKJM Forum

Support => iCam Pro Support => Topic started by: oceanclub on March 21, 2016, 05:51:50 PM

Title: Can't get ICam on Android to work
Post by: oceanclub on March 21, 2016, 05:51:50 PM

Been using ICam on iPhone for several years with no issue. Just went from iPhone to Samsung S7. Purchased the Android version of iCam but it simply won't connect. (Not only that but after initally configuring the app, I can't get to the configuration page; when launched, the app goes straight to the '4 black screens' view and prodding the screen or pressing Back doesn't to a config page. Very disappointed, will be requesting a refund.

P.

Title: Re: Can't get ICam on Android to work
Post by: SKJM Support on March 23, 2016, 09:32:16 AM

Thank you for your post, and we are sorry that you are having problems.

If you would like to troubleshoot the issue, it’s possible that the iCam app settings on the Android phone have gotten into a bad state.’'

On your Android phone, go to Settings -> Applications -> Manage Applications and then choose iCam and the "Clear Data". Then try connecting again.