SKJM Forum

Support => iCam Pro Support => Topic started by: geezfools on September 20, 2015, 10:21:10 PM

Title: icam pro source - mic issues
Post by: geezfools on September 20, 2015, 10:21:10 PM

 Digging the new update....if it worked. Everything works fine until I hit the mic button on the iPhone and it crashes the source program immediately.

 iPhone 6 and computer is windows 7.1, have restarted, no bueno.

 Any ideas?

Title: Re: icam pro source - mic issues
Post by: SKJM Support on September 23, 2015, 08:36:31 AM

Are you running the latest version of iCamSource Pro (1.2)? If not, you can get it on our Support Pages here: http://skjm.com/icampro/support.php

Title: Re: icam pro source - mic issues
Post by: geezfools on September 23, 2015, 09:55:02 PM

iPhone app and windows app are both updated to the latest versions. Also, I'm on Windows 8.1. Going to try a fresh install of both apps tomorrow evening to see if it fixes anything

Title: Re: icam pro source - mic issues
Post by: SKJM Support on September 25, 2015, 11:17:07 PM

If iCamSource Pro is crashing, there should be crash logs.

The crash log can be found by opening Windows Explorer and typing “%localappdata%” in the top bar (without the quotes).  That will open the AppData folder on your computer. There should be a folder in the AppData folder called “iCamSourcePro” with a text file called “iCamSourceCrashLog.txt”.

If you find crash logs, please send the most recent one to support@skjm.com and reference this post (http://skjm.com/forum/index.php?action=post;topic=6416.0;last_msg=19462).

Title: Re: icam pro source - mic issues
Post by: geezfools on September 28, 2015, 08:44:21 PM

just getting back to the forums, will reinstall 1.2 and save some logs for you, I had uninstalled and went back to 1.0.3 or whatever the early release was.

Title: Re: icam pro source - mic issues
Post by: skydievguy on October 01, 2015, 09:27:23 AM

Im getting the same problem and there is no iCam log file located anywhere.
iOS9 devices, Windows 7 x64.
All devices are running the latest versions of server and client software.

Title: Re: icam pro source - mic issues
Post by: SKJM Support on October 02, 2015, 10:29:32 AM

Please make sure that you are running iCamSource Pro (not the original iCamSource) available on our Support Pages here: http://skjm.com/icampro/support.php

If you are running iCamSource Pro, is there a folder name "iCamSource Pro" when you enter %localappdata% in the Exploror location bar?

Title: Re: icam pro source - mic issues
Post by: Sport on October 02, 2015, 03:19:29 PM

Like "geezfools," post; when I press the microphone on any of my iOS devices (iOS 9.0), iCamSource Pro V1.2 immediately "stops working."

With V1.1, I could press the microphone on my iOS devices; but of course nothing happened.  Including iCamSource did NOT crash.

Reinstalled iCamSource Pro v1.2, same results.   Running Windows 8.1.

Title: Re: icam pro source - mic issues
Post by: Jay on October 05, 2015, 02:54:15 PM

We were able to replicate this problem on our test computers.  Here's a link to a test version of iCamSource Pro with a fix:

http://skjm.com/icampro/iCamSourcePro1.2a.exe

This file is the iCamSource Pro executable, not an installer.  You can download that file to any folder and double click it to launch the test version.  Make sure that iCamSource Pro isn't already running before launching the test version.

If this fix resolves the problem for you, please let us know so that it can be included in the next update.

Title: Re: icam pro source - mic issues
Post by: Sport on October 07, 2015, 11:11:01 AM

I am happy  :D to say this fix works.
Great addition to a great program!
Thank you skjm.

Title: Re: icam pro source - mic issues
Post by: SKJM Support on October 07, 2015, 10:27:53 PM

Thank you for your support and feedback with this issue.