SKJM Forum

Support => iCam Support => Topic started by: jmiller on May 06, 2013, 06:02:08 PM

Title: No audio through App on iPhone, but works on Android
Post by: jmiller on May 06, 2013, 06:02:08 PM

So I am using the built in camera in a macbook air and can monitor the video and audio on my android no problem.  Another person using the same feed on their iPhone cannot get audio.  Any suggestions?

Title: Re: No audio through App on iPhone, but works on Android
Post by: SKJM Support on May 06, 2013, 06:14:40 PM

When they are zoomed in and turn the iPhone's volume all the way up using the buttons on the side of the iPhone, does it say "Ringer" under the volume adjustment icon that appears on the iPhone's screen?

Title: Re: No audio through App on iPhone, but works on Android
Post by: jmiller on May 09, 2013, 10:24:43 PM

No, it does not say Ringer when you turn the volume up.  It is an iPhone 4 running 6.1.3

Title: Re: No audio through App on iPhone, but works on Android
Post by: SKJM Support on May 12, 2013, 10:22:05 PM

Are you able to hear audio from your camera in any other audio capture software?

Title: Re: No audio through App on iPhone, but works on Android
Post by: jmiller on May 19, 2013, 09:17:46 PM

What do you mean by audio capture software?  The camera works fine in chat applications (gchat video, skype, etc.)

Title: Re: No audio through App on iPhone, but works on Android
Post by: SKJM Support on May 21, 2013, 09:06:50 AM

Since you are able to hear audio via the Android phone iCamSource is sending Audio. Please check to see if Audio is turned on in the settings on the iPhone iCam client.

Title: Re: No audio through App on iPhone, but works on Android
Post by: jmiller on June 01, 2013, 09:10:48 PM

Audio is turned on in the settings on the iPhone.  There is a checkbox for Android next to the the audio input that does not seem to make a difference.  Encryption is off and Auto Config is on.

Title: Re: No audio through App on iPhone, but works on Android
Post by: Jay on June 05, 2013, 12:24:29 PM

Is the mute switch on the side of the iPhone turned on?

Title: Re: No audio through App on iPhone, but works on Android
Post by: jmiller on June 05, 2013, 10:59:01 PM

That was it!  Thanks.