SKJM Forum

Support => iCam Support => Topic started by: nswilliams on March 18, 2013, 01:17:22 PM

Title: Motion Detection Zones & mismatched video size
Post by: nswilliams on March 18, 2013, 01:17:22 PM

Hi,

Thanks for the recent release of iOS and Windows iCam. Looks good.

I continue to experience missed or got false events of "X" boxes in Motion Detection Zones. I use Windows on server and noticed that the video screen is not in full size in whole box. Usually 3/4 of box. So, the bug may be exists for this reason for not lining up ignore areas.

Can you make the video to be full sized in the box so the individual boxes can be properly monitored or ignored?

Title: Re: Motion Detection Zones & mismatched video size
Post by: SKJM Support on March 19, 2013, 10:54:25 AM

Please send a screenshot of the iCamSource preference pane, with the camera selected, to support@skjm.com (http://support@skjm.com). Please reference this post and your username in your email.

Title: Re: Motion Detection Zones & mismatched video size
Post by: retiree.caf on May 03, 2013, 03:42:41 PM

I think i have the same problem on friend's pc.  Is there a fix for this issue yet?

Thanks

Title: Re: Motion Detection Zones & mismatched video size
Post by: SKJM Support on May 04, 2013, 06:44:14 PM

What is the Brand/Model of the camera?

Title: Re: Motion Detection Zones & mismatched video size
Post by: retiree.caf on May 06, 2013, 07:41:46 PM

DCS-942 and DSC-932

Title: Re: Motion Detection Zones & mismatched video size
Post by: SKJM Support on May 07, 2013, 12:08:37 PM

What image size are the IP cameras configured to generate? If they are configured to increase the image size, does the image then fill the window?

Title: Re: Motion Detection Zones & mismatched video size
Post by: retiree.caf on May 08, 2013, 03:30:41 PM

They are both configured to 640 x 480 largest size and in the icamsource software, the image is approx 3/4 full....

Title: Re: Motion Detection Zones & mismatched video size
Post by: OUAnthony on May 08, 2013, 06:43:38 PM

Didn't someone post a while back that the issue was caused by the use of Windows built-in magnifying tool (for visually impaired)?

Title: Re: Motion Detection Zones & mismatched video size
Post by: retiree.caf on May 08, 2013, 06:56:22 PM

Ha, will have a look at those settings....