SKJM Forum

Support => iCam Support => Topic started by: poolec4 on October 19, 2009, 02:46:26 PM

Title: iCam web error!!!
Post by: poolec4 on October 19, 2009, 02:46:26 PM

when i have been trying to connect to icam web, all i get is a message popping up saying that there is a broker server error! what should i do? ??? ??? ??? ??? ??? ??? ???

Title: Re: iCam web error!!!
Post by: Jay on October 19, 2009, 09:03:14 PM

The most common reason for the Broker Connection error is a poor wireless connection.  If you see the error consistently when you have a strong wireless signal, the network you're connected to may be blocking UDP traffic. 

Could you go to http://whatismyipaddress.com/ in your computer's web browser and get your computer's external IP address? That way I can attempt to look it up in the iCam Broker Server logs and hopefully troubleshoot the problem.  Please send your computer's external IP address to support@skjm.com.  Refer to this forum thread in your email.