SKJM Forum

Support => iCam Support => Topic started by: GJR on August 07, 2009, 07:11:09 AM

Title: Source Connection Error
Post by: GJR on August 07, 2009, 07:11:09 AM

iCam runs for up to a few hours at a time and then I receive the source connection error. I am using v1.3.2 with port forwarding. To get iCam running again, I stop the iCam source and start it again but if I am away and can't access the computer, this makes reconnecting impossible. Is there anything I can do to stabilise the connection?

Title: Re: Source Connection Error
Post by: Jay on August 07, 2009, 01:49:27 PM

That's pretty strange.  Usually Source Connection errors show up right away, not after a few hours.

Please go to http://whatismyipaddress.com/ from your computer running the iCamSource and get your computer's external IP address.  Please email the IP address to support@skjm.com, then I can attempt to look it up in the Broker Server logs and further troubleshoot the problem.