SKJM Forum

Support => iCam Support => Topic started by: cedoch on July 22, 2009, 08:56:44 AM

Title: Problem of sensitivity
Post by: cedoch on July 22, 2009, 08:56:44 AM

Thank you for this great app !

I have a problem of sensitivity : i receive messages even when the sensibility if very low. This is no movement unless the light of the sun in my appartement.

Any idea ?

Title: Re: Problem of sensitivity
Post by: Jay on July 22, 2009, 04:54:34 PM

Is a window open in the apartment?  Perhaps the drapes or blinds are moving. 

Is the green motion indicator in iCamSource flashing green right before you get a push notification?

Title: Re: Problem of sensitivity
Post by: cedoch on July 23, 2009, 12:23:51 AM

There is no window open... I receive one message per hour. The indicator doesn't blink green... And maybe it happen at the moment i receive the message but i don't know. I am going to retry today : there is no sun outside.

Title: Re: Problem of sensitivity
Post by: Jay on July 23, 2009, 12:47:44 AM

Is it exactly once an hour?  That's pretty strange; we haven't heard any reports of similar behavior from other users.

Please go to http://whatismyipaddress.com/ from your computer running the iCamSource and get your computer's external IP address.  Please email the IP address to support@skjm.com, then I can attempt to look it up in the Broker Server logs and further troubleshoot the problem.

Title: Re: Problem of sensitivity
Post by: cedoch on July 23, 2009, 01:06:18 AM

No, it is not only once a hour... I can receive a lot of messages in a hour...

I have the same problem today...
Thank you.

Title: Re: Problem of sensitivity
Post by: Jay on July 23, 2009, 04:36:15 PM

cedoch is getting technical support for this issue through email.  If there is any new information about this issue from the emails, I'll post it in this thread.

Title: Re: Problem of sensitivity
Post by: cedoch on July 24, 2009, 01:39:03 AM

Hi Jay,

Thank you for your answer.

I use the iSight on my iMac. Maybe it is due to the autofocus ? Anyway, it could be great to reduce again the sensibility if possible.
 ??? Am i the only one who have this issue ?

Title: Re: Problem of sensitivity
Post by: Dean on July 24, 2009, 08:14:49 AM

Happened to me too, I just shifted my camera to no face the blinds which were flapping with the breeze from the fan. Maybe an option to make it even less sensitive, or to not pay attention to a certain part of the capture?

Title: Re: Problem of sensitivity
Post by: cedoch on July 24, 2009, 08:26:16 AM

Quote from: Dean on July 24, 2009, 08:14:49 AM

or to not pay attention to a certain part of the capture?

Good idea !  :D

Title: Re: Problem of sensitivity
Post by: Jay on July 24, 2009, 11:09:50 AM

We'll lower the minimum sensitivity threshold in the next version, but that might not resolve the issue.  If your camera has quickly fluctuating brightness or auto-focus issues,  even a lower threshold won't help.

The next version of iCamSource should be available in the next day or two.


EDIT: cedoch - I emailed this same message to you, but there was a Mail System Error

Title: Re: Problem of sensitivity
Post by: Jay on July 24, 2009, 05:41:54 PM

There's a new test version of iCamSource that lowers the minimum motion detection sensitivity.  

The Mac version is here: http://skjm.com/icam/iCamSource1.3.2a.dmg

The Windows version is here: http://skjm.com/icam/iCamSource1.3.2a.exe

The windows file is the iCamSource executable and it needs to be put in the iCamSource program directory (probably C:\Program Files\iCamSource\)

Please let me know if the test version works any better for you.

Title: Re: Problem of sensitivity
Post by: cedoch on July 25, 2009, 05:32:25 AM

Hi Jay. It seems to be better for me. I keep you in touch. Thank you.