SKJM Forum

Support => iCam Support => Topic started by: gav2085 on July 11, 2011, 01:38:41 PM

Title: Blue screen of death
Post by: gav2085 on July 11, 2011, 01:38:41 PM: Hi all im new to icam, i have just purchased it on the iphone, when i install icamsource it workes fine (although it only finds one cam not two) everytime i click stop, i get the screen of death and computer reboots? This is what i get when the computer restarts:

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   2057

Additional information about the problem:
  BCCode:   c2
  BCP1:   00000099
  BCP2:   8F73CC14
  BCP3:   00000000
  BCP4:   00000000
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\071111-24359-01.dmp
  C:\Users\*****\AppData\Local\Temp\WER-40000-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Any Help will be grateful, Gavin.
Title: Re: Blue screen of death
Post by: SKJM Support on July 11, 2011, 05:38:48 PM: Is your webcam plugged into a USB hub or extension cable? If so, please try plugging it directly into the computer.

Make sure that Windows is fully updated through Windows Update and that you have the latest drivers installed for your webcam.

Also, please make sure there aren't any other video capture programs (such as Skype) running. They might be fighting iCamSource for access to the camera.
Title: Re: Blue screen of death
Post by: gav2085 on July 12, 2011, 12:08:53 AM: yeah thats all correct, its usb plugged into my computer directly. i did try it with an extention and without same results. my pc is always up to date with windows update....im really baffled!
Title: Re: Blue screen of death
Post by: SKJM Support on July 12, 2011, 06:04:44 PM: It's possible that the registry key has somehow gotten into a bad state.

Please download and run (double-click) this file: http://skjm.com/icam/CleaniCamKey.reg (http://skjm.com/icam/CleaniCamKey.reg)

That will erase the current iCamSource settings in your registry. You will need to re-enter all of your settings, but hopefully the problem will be resolved if it's due to a problem in the registry.
Title: Re: Blue screen of death
Post by: gav2085 on July 13, 2011, 12:20:29 AM: sorry guys its my fault the second camera WAS connected with an extention. now it works perfect.

but i do have one question before this topic is closed...why won't it work with an extention?
Title: Re: Blue screen of death
Post by: SKJM Support on July 13, 2011, 11:05:38 PM: It is most likely that the extension cable causes the signal to degrade, causing the video capture libraries to lose the connection with the camera. iCamSource uses the built-in video capture libraries (Quicktime on Mac, DirectShow on Windows).