SKJM Forum

Support => iCam Support => Topic started by: mudclone on July 03, 2011, 09:37:28 PM

Title: Assistance needed - icamsource just stopped working today on my imac?
Post by: mudclone on July 03, 2011, 09:37:28 PM

Hello,

  Any assistance would be great.  I have had icamsource for about three weeks now...has worked great.  Yesterday it just stopped working while it was running for no apparent reason (I was monitoring a child and it just quit)?  I went to my imac and clicked on iCamsource and it turns the webcam back on my imac on for about 4 seconds, then just shuts off.  I cannot open the 'preferences' or any other part of the program while it is turned on for that 4 seconds. The greenlight on my imac lights up, then just shuts off...  I dragged the program to the trash and downloaded icamsource again...but the same problem keeps happening.  I have also re-started my imac a few times...this does not do anything.  My imac is about 5 months old and I only run the my webcam built into my imac..I have no other webcams in use.

Any thoughts on a next step in finding a remedy here?

Thanks,

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: SKJM Support on July 05, 2011, 03:11:59 AM

Thank you for your post, and I am sorry that you are having problems.

I would suggest closing the iCamSource application and then deleting your com.skjm.icamsource.plist file in your Library/Preferences folder in your home folder. Then, when you re-start the iCamSource, you will be starting with a fresh set of preferences, and hopefully things will act as expected.

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: mudclone on July 06, 2011, 10:06:03 PM

Hello - thanks for the response.

I went to Macintosh HD > Library > Preferences - however did not even see the and did find a com.skjm.icamsource.plist file to delete?

Given that it is not there, do you have any other suggestions on a remedy? 

Thanks in advance....

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: SKJM Support on July 07, 2011, 10:51:23 AM

Please do a search on your computer for the com.skjm.icamsource.plist file.

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: mudclone on July 10, 2011, 08:00:28 AM

I did a search and it is not found....

I opened itunes and clicked on my icam app and it states the following:

The app “iCam - Webcam Video Streaming” could not be used because the original file could not be found. Would you like to locate it?

I tried to locate it and it was not found...I am amazed this just disappeared while I was streaming/using the product over my ipad...

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: SKJM Support on July 11, 2011, 04:38:49 PM

Please check in your user directory: Macintosh HD -> Users -> <your username> -> Library -> Preferences

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: mudclone on July 12, 2011, 07:13:25 PM

Thanks - I am back on-line after deleting the plist.

Appreciate the help!

Title: Re: Assistance needed - icamsource just stopped working today on my imac?
Post by: SKJM Support on July 12, 2011, 11:08:46 PM

I'm glad you got it working!

If you have any other issues or questions, please let us know.