SKJM Forum

Support => iCam Support => Topic started by: rachman on April 26, 2011, 07:16:56 PM

Title: new router, source connection error on 3g
Post by: rachman on April 26, 2011, 07:16:56 PM

hello...............
after 2 years using icam with very good result, now just put new router but cant connect via 3g "source conncetion error"
upnp is enable, please help

Title: Re: new router, source connection error on 3g
Post by: SKJM Support on April 27, 2011, 10:36:58 PM

What error message do you see on your phone when it can't connect?

If you're seeing the Source Connection Error, have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If it still doesn't work with that option enabled, please let me know what status message appears next to the Auto-Config Router checkbox in iCamSource.

Our new iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3 (http://skjm.com/icam/help/troubleshooting.php#icam3)