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Messages - Jay

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76
iCam Support / Re: Can't support more than 1 camera
« on: March 07, 2011, 12:07:52 AM »
lkimbriel - If you aren't able to send an email to support@skjm.com, you can try sending it to skjm.support@gmail.com.

What status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled?

77
If the port is blocked, that either means that a firewall is blocking the port or that the port forwarding isn't configured correctly.

Please quit or disable all firewall software on the computer running iCamSource (temporarily) to see if iCam starts working.  If it does, we can configure the firewall to work with iCam.

If disabling the firewall doesn't help,  please send an email to support@skjm.com with a screenshot of your router's port forwarding settings.  Please refer to this forum thread in your email.

78
iCam Support / Re: Security of iCam web viewer?
« on: March 04, 2011, 05:51:14 PM »
Currently, there isn't any way of embedding the iCamWeb applet.

79
If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser:

http://portchecker.net/udp.php?p=12001

... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer. If your port forwarding is functioning correctly then you should see a message saying that the port is open. If it is not functioning correctly, it should say that it is blocked.



80
iCam Support / Re: Security of iCam web viewer?
« on: March 04, 2011, 12:19:58 PM »
If people have your iCam login and password, the only thing they will be able to do is view your webcam through an iCam client, such as the iCam app or iCamWeb.  They can't use that login and password to get any other access to your computer (assuming that your iCam login/password is different from the login/password you use to login to your computer).

You can give iCamWeb access to your cameras without giving out your login and password.  When you login to iCamWeb, there is a Share link at the bottom of the page.  You can give that Share link out, and people can use that link to view your webcams.  That Share link is uniquely tied to the login/password, so if you want the Share link to stop working, you just need to change the login/password in iCamSource.

81
iCam Support / Re: each single day - Source Connection Error
« on: February 26, 2011, 01:14:28 PM »
smartiboy - I'm glad it's working better for you!

Thanks for those suggestions.

82
Unfortunately, it seems to be an issue with USB audio, not the iCamSource program in particular.  The other user that saw this behavior reported that it happened with other programs that accessed the USB audio as well. 

Are there any other active audio inputs available in the Audio drop down list in iCamSource?  If so, do you see the same behavior if you select those audio inputs?

83
Did you try setting the Audio source to "No Audio" in iCamSource?  If not, please try that to see if it has any effect on the behavior.

84
iCam Support / Re: each single day - Source Connection Error
« on: February 24, 2011, 12:32:00 PM »
iCamSource does have a feature to handle this particular situation, but it needs to be enabled manually.  I'll be sending  you a PM with information about enabling the feature.  We'd prefer not to post the info in the forum since the problem is rare, but the solution adds significant overhead to our servers.

85
iCam Support / Re: Icamsource add dyndns and port to choose (or range)
« on: February 24, 2011, 12:28:56 PM »
iCamSource does have a feature to handle this particular situation, but it needs to be enabled manually.  I'll be sending  you a PM with information about enabling the feature.  We'd prefer not to post the info in the forum since the problem is rare, but the solution adds significant overhead to our servers. 

86
iCam Support / Re: Icamsource add dyndns and port to choose (or range)
« on: February 23, 2011, 11:55:41 PM »
iCam should work fine with dynamic IP addresses.  Do you think your ISP is changing your dynamic IP while the computer is still connected to the internet?  That's pretty rare, but we have heard of a couple cases where that was true. 

If you believe that your ISP is changing your IP dynamically in the middle of a connection, please email your computer's external IP address to support@skjm.com.   To get the external IP address, launch iCamSource and let it connect to the server for at least 10 seconds or so, then immediately go to http://whatismyip.com in your computer's web browser, then email that IP address to support@skjm.com.  Please refer to this forum thread in your email.

Regarding the privacy of the webcam video, no webcam video is ever sent to our servers, the video is all sent over a direct peer to peer connection between your computer and your phone.  Also, the logins and passwords are never sent to our servers.  The only thing sent to our servers is a hash value that uniquely identifies your account.  That hash value that's sent to our server can't be used to access your webcam, because iCamSource doesn't use that hash value to authenticate iCam connections.

87
iCam Support / Re: Source connection error
« on: February 23, 2011, 11:38:52 PM »
Please email the external IP address of the computer running iCamSource to support@skjm.com.  To get the external IP address, go to http://whatismyip.com in your computer's web browser.  Please refer to this forum thread in your email.

88
The only hard drives that iCamSource should effect are the hard drive that iCamSource is running from, and the hard drive that the motion detection recordings are stored on.

Is iCamSource installed on the hard drive you are trying to eject?

Are motion detection events being recorded onto the hard drive you are trying to eject?

We have had a report of a USB bus issue that prevents external drives from being ejected when USB audio is being used.  To see if that is the case, please set your iCamSource Audio input setting to "No Audio" (Audio drop down list in iCamSource window) and then start iCamSource.  If you are able to eject the external drives when the Audio input is set to "No Audio" then the USB bus issue I mentioned is causing the problem.

89
iCam Support / Re: freezing images
« on: February 21, 2011, 11:51:29 AM »
What's the Brand/Model of your cameras?

Do you see this same behavior if you run only one camera in iCamSource?

90
iCam Support / Re: icamsource always shuts down by istself
« on: February 21, 2011, 11:49:39 AM »
What's the Brand/Model of your webcam?

If it's a USB webcam, is it plugged into a USB hub or extension cable?  If so, please try plugging it directly into the computer.

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