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Messages - rkivz

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31
iCam Support / Should I upgrade?
« on: October 27, 2011, 03:49:40 PM »
Hi, I have an iPhone 3GS running version 4.3.1, the version of iCam Source I'm running is the one just before this new update and I have not updated the app to the newest version. I've had problems in the past after upgrading either source or the app so my question is, if my setup is running just fine now, should I ignore the new updates. After reading through others posting problems I am hesitant to install these newer versions as iCam is my heaviest used app and apart of my home security. Thank you for your time.

Ryan

32
iCam Support / Re: Hoping To Prevent A Problem
« on: August 02, 2011, 12:52:42 AM »
Once Again, And As Always, Thank You For Your Wonderful Support. This Forum Has Proven To Be Priceless And SKJM Has Tech Support That Is Unmatched By Any Other. Thank You For Your Time And Assistance!
Ryan :D

33
iCam Support / Hoping To Prevent A Problem
« on: July 30, 2011, 01:58:36 AM »
 Thank You For Reading This And I Am Grateful For Any Help Or Advice You Can Give Me. My Question Doesn't Exactly Pertain To iCam But Rather To Another App I Run On The Same Computer As iCam And Before I Make An Upgrade To That App, I Wanted To Make Sure It Won't Affect iCam In Any Way.
 A Home Automation Software App (Z Wave Commander) Is Requiring Me To Upgrade To .NET Framework 4.0. I May Sound Elementary, But I Don't Really Know What This Does Other Then Supposedly Improve Software Speed And Efficiency. I Just Want To Make Sure That This Upgrade WILL NOT Effect iCam In Any Way, Negatively That Is. After A Bit Of Troubleshooting, I Finally Have iCam Running As I Want And I Don't Want To Jeopardize That By The .NET Upgrade. I Thank You For Your Time With This Matter.
Ryan

34
iCam Support / Re: iCam Source Keeps Freezing And Crashing
« on: June 06, 2011, 01:05:19 AM »
Thanks To Your Last Suggestion, I Have Now Narrowed My Crashing Problem Down To A Hardware Issue. Here's What I Did: You Suggested That I Use The Task Manager To See The CPU Usage Of iCam As It Started As Well As When It Ran. I Did Just That And After The Software Started, It Would Peak To 100% And Stay There For Several Minutes And Finally, iCam Source Would Crash. So, I Took That Troubleshooting A Little Further. I Tested The CPU Usage With Only One Camera Running And Got 25%. Then I Tested A Different Camera, Same Results Until I Got To My Last Camera. Running By Itself, It Would Peak To 100%, Stay There And Finally iCam Would Crash. As I Mention A Couple Post Back I Had Distortion From One Of My Cameras On Two Occasions, This Was The Same Camera. So, I Unplugged That One And Ran My 3 Remaining Cameras. iCam Would Peak At 100% But After About 30 Seconds Would Drop To Anywhere Between 60% And 90%. I Have Since Left Those 3 Running For The Past 2 Days And Have No Crashes Or Freezing At All. Once Again, Thanks To Your Incredible Support, It Looks Like Troubleshooting Has Led Me To A Failing Camera. Of Course I Would Like Your Opinion On This But The Evidence Does Appear To Point That Way. The Only Thing I Will Add Is That In The Process Of Unhooking The Faulty Camera, Another Camera (Both Of Which Are On 10ft Extension Cords And Equal Distance From My PC) Will Now Only Show Up In iCam Source A Black Screen. However, It Does Not Cause A Crash Or Freeze. Additionally, And I'm Not Sure If This Is Related But I've Noticed A Lag When Streaming Video On The Internet When The Only Thing Actively Running Is The Video.  I'm Hoping That Ultimately My Problem Is A Faulty Camera But At The Same Time, Wonder If It May Be My Video Card Or Motherboard. Once Again, Thank You So Much For Helping Me Troubleshoot This Problem, Your Support Is Priceless To Me. I Would Like To Know If You Think It May Be More Than The Faulty Camera Causing My Problem. Thank You Again For Your Time And Help.

PS: Did A Reset And The Camera That Showed Up With A Black Screen, Is Just Fine Now And Has Been Working In Conjunction With The Other Two With No Problems Now.

35
iCam Support / Re: iCam Source Keeps Freezing And Crashing
« on: June 03, 2011, 01:17:22 AM »
As I Stated Before, Because Of The Distance Of My Cameras From My PC, All 4 Of My Cameras Are Plugged Into Extension Cords Which Then Plug Directly Into USB Ports In My Computer, No Hubs Are Used. I Have Used iCam, With This Same Setup For Over 9 Months Now, With No Problems At All, Never A Crash Or A Freeze. I Have Updated The Drivers To All 4 Logitech QuickCam S5500 Cameras, Updated Windows When Prompted And Have No Other Video Programs Running. This Crashing Problem Occurred Around The Time I Updated To iCam Source 2.2.3 And Installed A Home Automation Program Called Z Wave Commander. Z Wave Had Been Running About A Week Before I Had Any Problems With iCam Source, So Unless I've Overlooked Something, I've Ruled That Out As The Problem. After My Last Post I Noticed That My Available Space On My C Drive Was Almost Nothing At All And Thought That Was The Problem. I've Since Freed Up Almost 8G Worth Of Space And Defragmented The Drive. After Doing That, iCam Worked Just Fine For About A Day, But Them, One By One My Cameras Would Begin To Freeze And Eventually Crash The Software. I Did Receive An "Error Code 14" Message This Last Time It Crashed (I Know It Has To Do With The Software Having Trouble Communicating With The Hardware) So Then Thought My Problem Pointed To A Hardware Issue. I Then Did A Diagnostic Test On All 4 Cameras And They Came Back Just Fine. Then, I Opened Each Camera In The "Scanners And Cameras Wizard" And Let Them Run For An Hour. None Of Them Froze Up Or Crashed. So Now I'm Just As Stumped As Before. Could It Be The 2.2.3 Update? Like I Said, I've Been Using The Same Cameras In The Same Ports For 9 Months Now Without Any Problems At All And Have Made NO Changes Other Then Windows And iCam Source Updates. To Reiterate My Problem: I Start iCam Source And All Cameras Are Running Just Fine. The "My Computer" Folder Shows All 4 Cameras That I'm Running. Then, Anywhere Between 30 Minutes To A Full Day, 1 Camera Freezes, Then Another And Finally The Software Stops Responding. I Open Up "My Computer" And The Only Cameras Listed Are The Ones That Haven't Crashed Yet. It's As If The Computer Has Lost The Detection Of Those Cameras And It's Not The Same Ones Every Time. I Do A Computer Restart And Most Of The Time, All 4 Cameras Show Back Up, If They All Don't, Then A Shut Down For About 5 Minutes Will Get Them All To Reappear. I Have Wondered If It Might Be My Motherboard Or My USB Ports Failing, But I Have An External Hard Drive And My Printer Plugged Into A USB Hub, Then Into The Last Open USB Port And Neither Of Those Has Given Me Any Problems. I Am At A Loss. I Don't Know Where To Begin Troubleshooting Next.

36
iCam Support / iCam Source Keeps Freezing And Crashing
« on: May 31, 2011, 12:00:19 AM »
I've Been Running iCam With 4 Webcams On My Windows XP With An iPhone 3GS For Almost A Year Now And I've Never Had This Issue Before. I've Been Trouble Shooting This For A Week Now With No Success. I'm Not Sure If It's A Hardware Of A Software Issue But Here's What's Going On:
 After I Upgraded To iCam Source 2.2.3, iCam Would Run Fine, Sometimes For An Hour, Sometimes For A Whole Day. But, Then It Would Stop And I'd Get A Prompt On My PC That Says "Generic USB Hub Could Not Be Recognized" Than iCam Would Crash. I'd Restart The Software But Then It Would Only Recognize 1 Camera. After A Computer Reset, iCam Would Be Back To Normal, Recognizing All 4 Cameras, Until The Next Crash. This Cycle Has Been Going On For A Week Now And When It First Started It Was Less Frequent. Now, It'll Crash Within About 10 Minutes. As I'm Viewing All Four Cameras On My iPhone, One Would Freeze, Then Another, Then iCam Source Would Either Crash Or Become Non-Responsive. A Computer Reset Would Always Correct Things, But Only Temporarily. In Each Pre-Crash Freeze, It's Not Always The Same Cameras That Freeze Up, So That's Why I'm Not Sure If It's Software Or Hardware. On 2 Occasions, 1 Of My Cameras (The Same One, Both Times In This Case) Would Distort Terribly And A Reset Of The Software Would Correct This. All 4 Cameras Are Connected Via USB Extension Cords, 2 Of Which, With Repeater Cables Because Of Their Distance For My PC. In My Trouble Shooting, I Have Unplugged And Replugged All Cameras And Update Their Drivers. I Uninstalled iCam Source And Tried To Reinstall Source 2.2.2, But It Installed As 2.2.3. Short Of Replacing Each Piece Of Hardware One By One, I'm Not Sure What Else To Try. Does This Sound Like A Problem With My USB Ports Or The Cameras Or Cables, Or Is It Possibly A Software Problem. If So, How Can I Reinstall Source 2.2.2? Please Help, I Am Out Of Ideas To Try And iCam Is My Most Used Program!
 

37
iCam Support / Re: Still Haveing Problems With 3G And Edge
« on: April 12, 2011, 10:44:08 PM »
I Run Anti-Virus On A Regular Basis, So I Should Be Good. Once Again, Thank You For Your Time And Incredible Service And Support! ;D

38
iCam Support / Re: Still Haveing Problems With 3G And Edge
« on: April 12, 2011, 12:19:31 AM »
Upon Posting This, I Happened To Read Another Post On This Same Issue Where Port Forwarding Was The Solution. After, Following The Step By Step Process, I Can Successfully View All Cameras Through 3G, Edge And WiFi. ;D My Only Question Now Is, If I Have Open Ports, Does That Create A Security Risk To My Network?

39
iCam Support / Still Haveing Problems With 3G And Edge
« on: April 11, 2011, 10:56:49 PM »
 About A Month Ago I Started Having Problems Viewing All 4 Of My Web Cams On My iPhone 3GS Using 3G Or Edge Network. I Keep Getting The "Source Connection Error". I Can Still View All 4 Using A WiFi Connection Without Any Problems, Even If It's Not My Own Network. This Problem Fixed Itself For A Couple Weeks But As Of Last Week I'm Still Not Able To View Any Cameras On 3G Or Edge. I Have Been Using iCam For About 7 Months Now And Have Never Had Any Problems Viewing On 3G Or Edge. Any Idea What Has Caused This Problem Literally Overnight? I Have Talked To AT&T's Tech Support 3 Times And They Have Told Me That They Have No Towers Down Or In Need Of Repair. They Also Suggested That It Might Be The iCam Software That Is Causing The Problem (Which Doesn't Make Sense To Me Since I Can Still View The Cameras On WiFi, Just Not On 3G Or Edge). I Have Talked To Apple And They Said It Sounded Like An AT&T Problem. So, I'm Not Sure Where To Turn To Fix This Problem. I Have Upgraded To The Current Version Of iCam Source, I Have Uninstalled And Reinstalled The App On My iPhone, I Have Reset My Network Settings On My iPhone, I Have Rebooted The Computer, Modem And Router And Reconnected All The Cameras. Please Help! I'm Not Sure What To Do Next!


40
iCam Support / Re: Problems Getting Through With Edge Or 3G Network
« on: March 18, 2011, 09:07:54 PM »
I very much appreciate your time and help with this matter. Thank you for providing such great customer support!

41
iCam Support / Re: Problems Getting Through With Edge Or 3G Network
« on: March 17, 2011, 11:35:13 PM »
When I'm Trouble Shooting, I Make Sure That I Have Full Bars On 3G Or EDGE, But Many, Many Times In The Past I Have Gotten Through With Very Few Bars. As Far As WiFi Goes, I DO NOT Get Any Errors At All, No Matter What Wireless Network I Use Or The Distance Away From My PC I Am.

  As Of Last Night, I Was Able To Get All 4 Of My Cameras Using 3G. Does This Sound Like It's Maybe A Service Problem, Either AT&T Or My Internet Provider?


42
iCam Support / Re: Problems Getting Through With Edge Or 3G Network
« on: March 17, 2011, 12:07:31 AM »
Over The Past Day Of Trying To Connect On 3G Or Edge, I Am Receiving The "Source Connection Error". I Always Have The Auto-Config Router Option Enabled And As Of Now, It Reads "UPnP Success 12003 -> 12003". In Might Be Coincidence, But After My Last Post I Noticed That My iPhone Network Jumped For Edge (Which At Home, Is All I Get) To 3G With Low Bars. Upon Trying iCam Again, I Was Able To See My Cameras On 3G AND Edge For A Short Period Of Time Before Receiving The Error Again. During The Time I Could See My Cameras, The Auto-Config Read "UPnP Success 12001 -> 12001". I Use Mediacom Internet And It Has Been A Little Flaky Lately, So I'm Wonder If This Might Be A Service Issue And Not A Software Issue Since This Problem Literally Occurred Over Night. Hope That Helps Explain My Situation. PS:Just Did A Test Connect On My Wireless Network And Could NOT See Any Cameras At All. Auto-Config Was Back To UPnP Success 12003 -> 12003.


43
iCam Support / Problems Getting Through With Edge Or 3G Network
« on: March 16, 2011, 09:32:02 PM »
I've Been Using iCam On My iPhone 3GS For Almost A Year Now Without Any Problems At All. All Of A Sudden And Literally Overnight, I'm Not Able To Check My Cameras On The 3G Network Of Edge. It Works Just Fine When I'm On My Own Network And I've Even Tried It On My Neighbors Network Without Any Issues. I'm Running The Current Version Of iCam Source And I Can't Figure Out Why It's Not Letting Me On Outside A Network. Can Anyone Help?

44
iCam Support / Re: Crashes When Audio Is Enabled
« on: December 11, 2010, 12:23:29 AM »
Well, I'll Keep Digging Around Then. Thank You So Much For Your Time And Help! Great Product And Support!

45
iCam Support / Re: Crashes When Audio Is Enabled
« on: December 10, 2010, 12:25:28 AM »
After Narrowing Down To One Camera, iCam Still Crashed Upon Hitting Start, So I Do Believe That It's My Drivers That Are Causing The Problem. I Did A Quick Search Of The Net To See If I Could Update Them But After A Run Around, I Gave Up. Do You By Chance Know Of A Quick And Free Way To Update Drivers For Logitech Communicate MP Cameras?

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