SKJM Forum
Support => iCam Support => : Teresa April 14, 2012, 02:43:46 AM
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hello, I found that iCam web service stop working after unidentify time. For example ma 3 cams when I connect to icam web are showing and streaming well. But after some time I can see on some of them frozen picture. When I connect to my cams using icam on ipad or iphone or ipod all cams are streaming correctly. So the problem is just on the icam web site/service. When I just reload the webpage than is everything ok for some time. Any suggestions?
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Really noone has the same problem??
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We've recently tested leaving iCamWeb open for over 10 hours and it's maintained a connection to our iCamSource. It may be that your computer is losing it's network connection sporadically.
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My computer/s can't loose connectivity because when i wrote before in the same time when i see frozen picture in icam web i can still view running webstream on my ipad throught icam. So theproblem is in icam web
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Did this just happening? I too can see the cameras connected to iCam Source on iOS and W7/IE9, but no longer on Mac Safari/FF. I think it may have to to with a recent Java upgrade/update.
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My computer/s can't loose connectivity because when i wrote before in the same time when i see frozen picture in icam web i can still view running webstream on my ipad throught icam. So theproblem is in icam web
If your computer loses its network connection the iCamSource will re-connect to the server once it is restored, but if you are connected to an iCamSource using iCamWeb and the computer loses its network connection then the connection is closed. If the network connection is restored iCamWeb does not attempt to reconnect.
There are different utilities out there that allow you to automatically refresh a web page, so you could configure your web browser to automatically refresh the iCamWeb page every 15 minutes or so to reconnect in case your computer has lost its network connection.
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No you still don't understand.
1. I took a lot of time watching icam web window and icam in ipad simultanously so i can say that in exact time when icam web stream freezes icam stream of all cameras on ipad is running luckilly ahead
2. Icam web page is showing 3 my sources so it displays 3 webcams. And JUST ONE CAM WINDOW FREEZES! All 3 cams are on one computer, one network. So when you say that it's caused by network loose it's simply not that problem, because in that case should freeze all 3 cams and not just one!
3. When one cam freezes and in that time after 2 seconds when i reload the page its running again all 3 webcam streams = again not the network issue
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Please make sure that Java is updated. Also, does the same behavior happen if there's only one camera running?
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YES, all latest updates of the system, latest Java. Problem still the same! I can't believe what icam web is showing, absolutely unusable service. Now 2 cams freeze after about minute, third is proudly still running. After few minutes all cams frozen. Reloading page solve the problem for some next minutes. Mac Safari, Firefox, Chrome - latest updates, all the same... :(((
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Have you deleted (-) two cameras from the iCamSource cameras list and run it with just one camera? If not, please do so.
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Bonjour,
J'ai exactement le même problème avec 2 caméras. A partir de 1 jour de connexion sur icam source, une des deux caméra s'arrête mais jamais la même.
Je ferme icamsource sur PC( vista). j'ouvre de nouveau icam source et tout redevient normal.
Merci pour vos réponses
Cordialement
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Bonjour,
J'ai exactement le même problème avec 2 caméras. A partir de 1 jour de connexion sur icam source, une des deux caméra s'arrête mais jamais la même.
Je ferme icamsource sur PC( vista). j'ouvre de nouveau icam source et tout redevient normal.
Merci pour vos réponses
Cordialement
Je vous remercie pour votre message.
S'il vous plaît noter que je suis en utilisant Google Translate pour traduire nos e-mails: http://translate.google.com/
Avez-vous des problèmes de connexion à l'ICAM sur votre téléphone ou iCamWeb?
Lorsque vous êtes incapable de se connecter à deux appareils, ne vous voyez toujours un flux à partir des deux caméras en iCamSource?
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Thank you for your post.
Please note that I am using Google Translate to translate our e-mails: http://translate.google.com/
Are you having problems connecting to iCam on your phone or iCamWeb?
When you are unable to connect to both cameras, do you still see a feed from both cameras in iCamSource?
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Bonjour,
Merci pour la réponse.
Dans le cas ou l'image est figée sur mon iphone, sur le PC l'image est grise.
Cordialement
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Bonjour,
Merci pour la réponse.
Dans le cas ou l'image est figée sur mon iphone, sur le PC l'image est grise.
Cordialement
Merci pour cette information supplémentaire.
Quelle est la marque / modèle de votre appareil photo?
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Thanks for that additional information.
What is the Brand/Model of your camera?
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Bonjour,
Les 2 cameras sont
Dualpix exchange de Hercules et web cam deluxe de Hercules
Cordialement
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Merci pour cette information supplémentaire.
Est-ce votre webcam connecté à un concentrateur USB ou une rallonge? Si oui, s'il vous plaît essayer de le brancher directement dans l'ordinateur.
Assurez-vous que Windows est entièrement mis à jour via Windows Update et que vous avez les derniers pilotes installés pour votre webcam.
Aussi, s'il vous plaît assurez-vous qu'il n'y a pas d'autres programmes de capture vidéo (comme Skype) en cours d'exécution. Ils pourraient se battre pour iCamSource accès à la caméra.
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Thanks for that additional information.
Are your webcam plugged into a USB hub or extension cable? If so, please try plugging it directly into the computer.
Make sure that Windows is fully updated through Windows Update and that you have the latest drivers installed for your webcam.
Also, please make sure there aren't any other video capture programs (such as Skype) running. They might be fighting iCamSource for access to the camera.
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Bonjour,
j'ai effectivement raccordé mes webcam directement sur le PC. Windows est à jour ainsi que mes pilotes. cela à fonctionné ce matin seulement.
Ce soir une des 2 webcam n'a plus donné d'image. J'ai fait stop puis start sur icam source et tout est redevenu normal.
Bien cordialement
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S'il vous plaît essayez d'exécuter le iCamSource avec une seule caméra (supprimer les autres de votre liste de caméras.) Si cela fonctionne, nous allons continuer à ajouter des caméras de retour à votre liste caméras.
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Please try running the iCamSource with just one camera (delete the others from your cameras list.) If it works, we will continue adding cameras back on to your cameras list.
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I am running I Cam source on a couple different machines and have trouble n both. I have and XP and a win7 Pro. I have tried using just one machine at a time, downgrading to previous versions and still get connectivity issues. I have 3 Dlink Wireless n cameras that show up in I cam source and only the computer web cam is visible on the android phone and ICam web. The auto config says we have success but no joy. It worked for short periods but usually fails in a few hours. Any thought.. Love the program when it works.
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I am running I Cam source on a couple different machines and have trouble n both. I have and XP and a win7 Pro. I have tried using just one machine at a time, downgrading to previous versions and still get connectivity issues. I have 3 Dlink Wireless n cameras that show up in I cam source and only the computer web cam is visible on the android phone and ICam web. The auto config says we have success but no joy. It worked for short periods but usually fails in a few hours. Any thought.. Love the program when it works.
Are both computers running on the same local network? If so, you most likely need to set up your router for port forwarding.
There's more information about using port forwarding with iCamSource here: http://skjm.com/forum/index.php?topic=402.0 (http://skjm.com/forum/index.php?topic=402.0)
If you have any problems with the instructions on that page, please send me the Brand/Model of your router so I can find port forwarding instructions for your particular router.
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I am using a netgear 3800
But i try to only have one computer running Icam source...but both systems have problems when i try them
I looked at the cotrols for the router and do not see a way to disable SPI firewall
Looked at the UPNP and it is on and looks like the 1200 is set..
Help me Obi-Wan
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If you could go to http://whatismyipaddress.com/ (http://whatismyipaddress.com/) from the computer running the iCamSource and send your external IP address to support@skjm.com so we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem. Also, please reference this forum post and your user name in your email.
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Will do this evening..