I Did Some Of My Own Troubleshooting Last Night And I Think I May Have Narrowed Down The Problem.
Since I Figured The Problem Lies With the External Hard Drive I'm Using To Capture Motion Events, I Decided To Delete All The Motion Record Images And Their Source Folders From The Drive And Create A New Motion Events Source Folder And See If I Would Get The Same Crashing From iCam Source. Upon Deleting The Old Images, Windows Would Not Allow Me To Delete 2 Motion Images, Even After Restarting My PC. When I Tried To Delete, I Would Get The Message "Error 0x800770570:The file or directory is corrupted and unreadable" The File It Was Referring To Was An Image From Approximately The Time iCam Started Crashing And Was Actually 2 Of My Camera Angles (2 Separate Cameras) Imprinted Into 1 Image. I'd Never Seen Anything Like It. I Can Email A Screenshot Of The Image And The Error If That Will Help To Understand Why 2 Cameras Recorded Into 1 Image. I Have Since Created A New Source Folder For Motion Events On The Same Hard Drive And Have Not Had Any Problems With iCam Crashing Since.
I Am Running iCam Source 2.5 On A Windows 7 PC. I Have 4 Logitech QuickCam S5500 Running With iCam That Record To An External Hard Drive, A FreeAgent GoFlex 500Gb.
As I Said, I Have Had This Setup For Well Over A Year Now Without Any Problems, Same Hard Drive Even With Event Recordings Dating Back To May.
I Will Note That When I Change The Motion Events Folder To A Folder On The PC Drive, I Don't Get The Crash. That's Why I Was Thinking It Was More On The Hard Drive Side Of Things Causing The Problem.
I Will email Screenshots Of The Error Message And The iCam Source Window.
Hey Everyone, Anyone Know Of A Reason That iCam Source Would Crash For No Apparent Reason, After Running Flawlessly For Over A Year And a Half Now?
I Believe The Problem May Be Paired To The External Hard Drive That Records The Motion Events. I Have Had This Problem Before But It's Always Corrected Itself. I Did A Diagnostic On The Hard Drive And A "Not Responding" Problem Was Fixed. I've Ran The CleaniCamKey As Well. iCam Will Run For About 10 Minutes, Then Crash. If I Try To Restart iCam, It Will Crash As Soon As I Hit Start. Reset The PC And We're Back To Square One. As I Said, I Believe The Problem To Be Connected To The Hard Drive But I'm Unsure How To Fix This. Any Ideas?
Hello Everyone! Just Have A Quick Question. Can Any Anticipate Any Problems With The Upcoming iOS6 Upgrade For Apple Devices And iCam? Just Wanted To Make Sure This Superb App Will Continue To Work Perfectly If I Make The Upgrade Or Purchase The iPhone 5.
Thank You For The Quick Reply rjgvt! I've Switch The Port Of The Freezing Camera And Will Let You Know If That Works. I Still Find It Odd That It Tends To Freeze At Around The Same Time Of Day. Anyway, Thanks For The Advice On The Windows Updates, That May Be The Cause As Well. I'll Keep An Eye On Things. You Mentioned That You Ran 6 Cameras On 2 Different PCs. I'd Never Thought Of Trying That. Did You Install iCam On Both PCs And Just Use The Same Log In And Are They All Viewable From One Mobile Device? That's Pretty Cool If So And I May Have To Try That! Thanks Again! Ryan
Let Me First Say That iCam Is Probably The Best Thing To Ever Happen To Me. I've Been Running It For Almost 2 Years Now And Though There Have Been A Few Bumps Along The Way, This Forum Has ALWAYS Helped Me Through Them. That Being Said, I Am Having A Small Issue. I Run 4 Logitech Webcams 24 Hours A Day, All With Different Degrees Of Motion Record On A Windows 7 PC. Once Or Twice A Week, Around The Same Time Of Day, One Of The Cameras (The Same Camera Every Time) Will Freeze. A Software Restart Doesn't Do The Trick But A System Reboot Will Get It Back Running And Then Everything Will Be Fine For The Next Few Days. All 4 Cameras Are Connected With USB Repeater Extension Cables And Like I Said, Work Wonderfully 99% Of The Time. My Question Would Be To Anyone Having This Same Experience, Does This Sound Like A Hardware Issue ie: Replace The Camera That Keeps Freezing Or Is It Maybe The PC (Which Was Built Less Then A Year Ago). I Run iCam Source 2.2.3 If That Helps Anyone. Thank You For Any Help That Can Be Provided. Ryan
I will try the reg. fix, thank you. If that doesn't do the trick how about an uninstall/reinstall? Also, as I said, I'm running an older version of Source (2.2.3) because I was nervous about upgrading to the current version. Have all the bugs been worked out yet? Thank you for all your help!
I've been running 4 webcams continuesly for almost 2 years now using iCam Sourse 2.2.3 On a Windows 7 PC without any problems. All 4 motion record to an external hard drive. Everything has worked flawlessly in the past. Today I got an error about the hard drive so I unplugged and replugged it in. When I went to relaunch iCam, it stayed up for a minute or so then crashed. I tried relaunching, same crash. I then reset my computer, same crash. Finally, I disabled the motion record but iCam is still crashing upon launch every time. Like I said I've been running this set up a long time now and never had this problem. I haven't made any changes or updates that might interfere with Source. Can anyone help?!
I Have Had This Same Exact Problem Twice Over The Last Year And A Half Of Using iCam And Both Times It Ended Up Being AT&T's Problem. The Most Recent Was Just Last Week. After Following All The Excellent Troubleshooting That SKJM Provides On This Forum But Still Having The Problem, I Called AT&T And Hung On The Line Until I Got Someone. After Explaining That It Sounded Like A Tower Issue To Me, They'd Do A Little Troubleshooting And Then Finally Say, Yes, It Looks Like An Issue With The Service And It Will Be Resolved In The Next 24 Hours. Both Times The Problem Had Corrected Itself By The End Of The Day And I Was Again Able To Stream My Cameras On 3G. If You've Followed All The Troubleshooting On This Page And Still Can't Get 3G To Work, My Advice Is To Give It A Couple More Days And Then Give AT&T A Call.
Hey Guys, Just Got A Quick One This Time. I'm Running iCam Source 2.2.3 And App Version 2.0.1 On My 3GS Right Now. Everything Is Working Flawlessly I Will Be Upgrading To The iPhone 4S And Wanted To Know If My Current Source And App Are Compatible With iOS5 And If I Should Anticipate Any Problems. Before My Big Leap, I Thought I'd Run It By The Best Tech Support In The Business Thanks Guys, As Always A Pleasure And An Honor!
Lol! Thanks OUAnthony! They Are Tricky! My First Return Call From Them Was Shortly Before 5pm, I Called Right Back Only To Find Their Tech Support Department Had Closed Just Minutes Ago. But, Over The Next Hour, I Received 2 Other "Follow Up" Calls To See If The Issue Had Been Resolved And Was Encouraged To Call Tech Support Immediately To Report My Progress, Only Again To Find, You Guessed It, That Department Closed An Hour Ago. The Next Day, I Finally Pinned Someone Down And Got Some Answers. Just Happy Service Has Returned To Normal And iCam Is Running Strong.
AT&T Finally Returned My Call And Confirmed The Problem Was One Their End. Tower Work Was Being Done In My Area And That Service Would Return To Normal Soon, Which It Has. Thanks To All Who Took Time To Read My Post. iCam Tech Support Has Always Been Incredible!
First Let Me Say That I've Been Using iCam For Over A Year Now And It Is By Far The Best App Out There. Your Tech Support Is Priceless And Has, In The Past, ALWAYS Corrected My Problems. I'm Hoping For Another Solution This Time So Here's My Problem: I've Been Running iCam Source 2.2.3 On An XP PC And App 2.0.1 On An iPhone 3GS. A Few Days Ago, That PC Fried, Forcing Me To Buy A New System. I Purchased One With Windows 7 (Which I'm Not Too Familiar With) And After Plugging My Cameras (3 Logitech QuickCam S5500) In, One By One So The Drivers Were Identified, I Loaded iCam Source 2.2.3 Again. The First Day, Every Thing Was Fine, I Was Able To See All 3 Through Edge/3G/WiFi. Over The Last Few Days, Edge/3G Have Become Flaky. I'll Open The App And Only 2 Cameras Will Come Through, Refresh, And I'll Get The "Broker Connection Error", Refresh Again, I'll Get "No Internet Connection Detected" Error (When I Have Full Bars On 3G), Refresh Yet Again, And All My Cameras Come Up And Stream Just Fine. Go Back Minutes Later And I Get The "Source Connection Error", Refresh, And 2 Cameras Show Up, Refresh Again, All 3 Show Up. I'm Not Sure What's Causing This. Is It Maybe A Security Setting In Windows 7 I'm Not Familiar With? I Have The "Auto-Config Router" Button Checked And It Shows Success, Just As It Did Before. Since It's A New PC, I Amended The New IP Address In My Router For The Port Range To Allow iCam. My Connection To iCam Source Works Just Fine On A WiFi Network, Mine Or Elsewhere. On A Side Note, When I Pull Up iCam On 3G/Edge, It Takes A Lot Longer Then Usual To Load. My First Thought Was Tower Issues With AT&T. Further Trouble Shooting Proved That Other Web-Based Apps And Some Pages Were Taking A Lot Longer To Load As Well. I Contacted AT&T Support Who Gave Me No Immediate Explanation, But Said They Would Look Into It Within The Next 48 Hours. I'm Hoping That Is The Problem And That It Will Correct Itself, But Would Very Much Appreciate Any Help Or Advice From A Forum I Have Had Such Great Success From In The Past. Please Let Me Know If There Is Anything I Have Overlooked Or Anything I Can Do To Fix This Problem. Thank You Very Much For Your Time And Expertise, As Always!
Thank You Very Much For The Quick And Knowledgeable Reply! That Does Clear Up A Few Things. I Guess My Only Questions Now Would Be, Will You Be Doing Any Testing With The 3GS On iOS 4.3.1? Also, If I Decide NOT To Update The App Or Source, Will That Cause Me Any Problems In The Future That You Can See? I'm Really Happy With The Set Up I Have Now Using Source 2.2.3 And The App Version Before This Update. I Would Use Your Suggestion Of Copying The Old App From iTunes, Downloading The New App, Testing And Switch Back If I Have Problems, Unfortunately, Some Setting In iTunes For Some Reason Won't Allow Me To Sync Apps TO My Phone Only FROM It. I've Been In Contact With Apple But Still Can't Fix The Problem And I'm Afraid Of Losing Everything In The Process. Would Updating My 3GS With iOS5 And Then Running The New Versions Of The App And Source Be Stable? Anyway, Thanks Again For You Time And Incredible Tech Support!
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I Will Be Upgrading To The iPhone 4S And Wanted To Know If My Current Source And App Are Compatible With iOS5 And If I Should Anticipate Any Problems. Before My Big Leap, I Thought I'd Run It By The Best Tech Support In The Business