Messages

1

iCam Pro Support / Re: Struggling - Restored iCam lifetime purchase, still not able to connect

« on: February 04, 2015, 12:09:32 PM »

the auto-config router checkbox in the iCamSource pro was not highlighted, therefore, not able to check.  I followed the below instructions provided in a troubleshooting topic:

If you are running Windows, you will need to set an iCamSource registry key:

1. Download the following file to your computer and double-click it: http://skjm.com/icam/iCamSourcePortForwarding.reg If the file opens up in notepad for some reason, please see the Registry Note below.
2. Restart the iCamSource. You should now see a checkbox allowing you to enable Port Forwarding. Check it, and you should see the range 12000 to 12100 by default.
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this did not work - check box still not available to select/check.

Tried a few things while logged into my router, but I started to get concerned that I'd screw something up while struggling through the various options/fixes that were provided in this forum.

Have Verizon FIOS - was hoping this would have been an easier plug-and-view like the rest.

2

iCam Pro Support / Struggling - Restored iCam lifetime purchase, still not able to connect

« on: February 03, 2015, 11:33:11 PM »

I've purchase the lifetime service for my Icam Pro - I've "restored" the purchase on my iPhone 5 hoping that would work as I've seen it working for a few others that were having a problem viewing their camera from outside of the home network.  I have great inhouse wifi access to the webcam from my ICam phone app.  When outside of the home network, and I launch the phone app I get "Source Connection Error" - "One or more of the ICamSources returned by the ICam Broker server could not be connected to".  I Have Verizon FIOS. Really not great info on how to allow this app through the router.  Help please before I start pulling back the $$ from the app store.  Please be careful in your advertising that this app doesn't require proxy or router work - that's what sold me - I really want to make this work because totally unsuccessful with the iSpy app (same issue).    Thanks in advance!