SKJM Forum
Support => iCam Pro Support => : bostonhome June 01, 2016, 03:06:46 PM
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When I click on the desktop iCamSource pro icon, it opens up only for a second or two then the iCamSource box closes and disappears. I can see that it is connected to the camera when the box is open. I cannot access the iCamSource from another device using iCam Pro. I tried clicking on the update iCam button but the program just shut down.
I contacted xfinity to make sure I have the proper ports open and they insist that I do. When I try to open iCamSource it now only opens for 1-2 seconds then closes immediately. I can see myself in the box when it is open so I know it is using the macbook camera. The little camera shutter icon at the top of the macbook disappears when iCam closes. I have tried to quickly click on it to reach the preferences but cannot.
Please guide me on what steps to take to correct this.
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I found that if you delete the files that icam uses to store the recorded events, that generally fixes it.
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Thank you that worked. How often do you have to remove the files? I was not even half full of the storage 1.0gig setting.
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Not often. It's not a problem of size, just if one gets corrupted, then the app has problems starting.