Love the app!! Having issues at work

[hottraxdj]

Great app! I would have paid twice as much for it!

My ex-wife has a tendency to enter my home while I am at work so I set up my three lappys webcams to monitor the house while I am away. I am using an Acer Aspire One, (built in) Acer Aspire 5610, (built in) and a Dell Lattitude, (Logitech USB external)  All work great on my iPod Touch at home. The iCamweb client also works well at home. The problem starts when I try to view them at work on the Touch and on the PC's at work. I know that the usernames and passwords are correct. The message below is what I see.

Broker Connection Error

Your network may be preventing you from making
a UDP connection to the iCam Broker Server.


Any help you can give me would be greatly appreciated. I just signed up for the forums but spent a good deal of time reading the posts. I was particularly impressed with the time spent assisting 'netis' from China so in my book that makes you iPod App Royalty.
Thanks!!
Ken

[Stefan]

Ken - Thank you for your positive feedback.

As for your connectivity issue, the problem might be that your work network is more restrictive than most, not allowing outgoing UDP communication to the Internet. I am not sure if you can ask whoever is responsible for IT to see if this is the case.

In the meantime, if you could go to http://whatismyipaddress.com/ from either your iPod or computer at work and e-mail what it says your external IP address is to support@skjm.com, referencing this forum post, then I can attempt to look it up in the iCam Broker Server logs to see if we can gain some more insight into what might be happening.

[hottraxdj]

Work IP addy sent. Thanks!!
Ken