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Messages - Jay

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31
iCam Support / Re: How to add a second IP cam?
« on: December 08, 2012, 11:23:39 PM »
You can add a second camera in iCamSource by clicking the '+' button underneath the Camera list in the iCamSource window.  Once the second camera is added to the camera list, you'll need to set all of the settings for the new camera, including the MJPEG URL and login and password.

32
iCam Support / Re: improvements
« on: December 07, 2012, 11:45:17 PM »
-I'm not quite sure what you're referring to on the first one.  Are you looking for motion detection notifications to be sent to a Mac?  That would probably be part of a full-featured desktop iCam client.  It's possible we may develop such a desktop client in the future, but we don't have any immediate plans to develop it.

-You can have 2 computers use the same account by entering the same iCam login and password in iCamSource on both computers.  If you do that, cameras from both computers will be shown when you connect with iCam using that account.

-It's possible that a manual recording option will be added to a future update to iCamSource.

-If you're zoomed in to a single camera, you can get back to the Thumbnail grid view by double-tapping on the screen.


33
iCam Support / Re: capture frequency and quality
« on: December 06, 2012, 12:55:53 AM »
The video shown in the iCamSource window (on your computer) should be smooth.  We have seen cases before where the framerate on the computer was slowed by third-party image encoding software that had hijacked the image processing.

Do you have any such third-party software installed?  The most common one we've seen is called ffdshow.

34
iCam Support / Re: capture frequency and quality
« on: December 05, 2012, 11:37:02 AM »
Do you see this same low framerate in the iCamSource window on each of the 3 computers?

How many cameras are you running on each computer?

35
iCam Support / Re: capture frequency and quality
« on: December 03, 2012, 10:35:59 PM »
That framerate sounds low.  Do you see that framerate when you're connected to Wi-Fi or 3G/4G?

Does the video appear slow in iCamSource on the computer as well?  The framerate in iCamSource is determined by the camera.

On local Wi-Fi, you should see a few frames per second.
On a remote Wi-Fi hot spot, you should see about a frame per second.
On 3G, Apple requires us to keep the framerate less than 1 frame every 2 seconds (0.5 fps).  This has been the limit since iCam was first released.
On EDGE, you'll probably see about one frame every 5 seconds or so, or as low as 1 frame every 10 seconds if you have a poor EDGE signal.

If the framerate you're seeing is significantly lower than that, please let me know what framerate you are seeing and what connection type you're using.

It's possible that support for higher resolution images will be added in a future update to iCam.  Thanks for your suggestion.

36
What error message do you see on your phone when it can't connect?

If you're seeing the Source Connection Error, have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button?  If it still doesn't work with that option enabled, please let me know what status message appears next to the Auto-Config Router checkbox in iCamSource.

Our new iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3

37
It's possible they're competing with each other.  The cameras should be able to service requests from multiple sources simultaneously, though.

38
dkb52 - I'm glad it's working better for you!

Did you end up using JPEG mode in iCamSource, or are you still using MJPEG mode?

39
iCam Support / Re: iOS 6 icam bugs
« on: June 17, 2012, 12:36:47 PM »
Thank you for letting us know about these issues with the iOS 6 Beta.

iOS 6 Beta was just released to developers this week, so we haven't had a chance to fully test and release an update to support it. 

iCam will be updated to resolve any issues with iOS 6 as soon as we are able to track down the issues and resolve them (well before iOS 6 is released to the public).

40
IP Cam Config Support / Re: airlink101w
« on: May 31, 2012, 10:03:53 PM »
GIJoe is receiving technical support through email.

41
iCam Support / Re: Troubleshooting 103 - Port Forwarding
« on: May 31, 2012, 11:06:43 AM »
Please email screenshots of your router's port forwarding settings to support@skjm.com so we can verify whether the router is configured correctly.

42
iCam Support / Re: Public places
« on: March 22, 2012, 11:30:33 AM »
That's not an iCam setting, it's a setting that comes up when you're configuring your network settings in Windows.

43
iCam Support / Re: Old iPhone 3G
« on: February 14, 2012, 01:03:25 AM »
iCam only supports USB and network webcams (not the iPhone camera), but another one of our products, ipCam, does allow you to turn your iPhone into a network IP camera that you can then view from iCamSource: http://skjm.com/ipcam/

44
iCam Support / Re: Poor frame rate in iCam but not iCamSource
« on: January 12, 2012, 12:13:56 PM »
That framerate is expected on 3G.  Are you still seeing that framerate on the local Wi-Fi network?

45
ipCam Support / Re: mjpeg not working
« on: January 11, 2012, 10:27:37 PM »
Are you using Chrome version 16.0.912.75 on your Mac, because that's the version we're currently using for testing..

Do you experience the same issues when connecting from a computer that is connected to the same local network as ipCam?

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